XFINITY Store

Absolutely the worst customer service experience and internet service provider ever. There are not a lot of options so they can get away with jacking you around– from telling you that it’s «cheaper to get TV with your internet» (load of crock) to randomly jacking up your prices, to having completely incompetent customer service reps, to the worst internet/​TV service setup experience of my life. It took months to get functioning internet that wouldn’t randomly come on/​offline, and when I called customer service for assistance, everyone was completely incompetent. It takes hours to complete a simple service request phone call; the customer service rep in fact told me to «hold on, so I can google a solution.» I can do that myself, and not pay an arm and a leg for it, nor deal with your horrendous waste of time service. After that, I tried to switch the service to my name after my roommate moved. The store reps assured me the price would be the same. Sure enough, I get a bill for DOUBLE THE AMOUNT the next month. Lied to my face. On top of that, they had the nerve to charge me another $ 20 activation fee, just for changing my name on the account. Anyway, I cancelled my service today and am already so much happier. Century Link came in and installed internet for free, for half the monthly billing price I was paying for Comcast’s awful service. AND CENTURY LINK RUNS JUST AS FAST. Go with Century Link for sure and do not give Comcast your money.

Wow, what an first impression as I walked in. Employees sitting on the counter, talking loudly and unprofessionally to coworkers. This did not seem like a very well run operation.

Many years using Comcast — it’s been an epic. To sum it up, how many words or phrases can YOU think of for «vomit»? Well, you can add one more: COMCAST. OK, you can add another: XFINITY! They have perfected the arts of bait & switch, overcharge & play ignorant, ignore the customer until they give up, we=master you=stupid.

I would be writing this from my computer, but the Internet service I pay for isn’t working. I tried calling to cancel my service, and the voice prompts tell me to go online. How can I go online if my internet isn’t working?! I’d rather pay for my data fees on my phone than pay for ‘Internet access’ that I don’t actually get, so I’m cancelling as soon as I can. Terrible consistency and terrible customer service. Overall, terrible.

I’m going to have to go in before I start a service like this. The phone offer was one #, then the install charged a monthly much more. Hold them to the original amount.
Be careful to return the boxes when you’re done. Be careful that the #‘s match what you really received, or you’ll get charged.
Good help at the store, and thank you.

Excellent service! The people here are very attentive to your needs and actually listen. Highly recommend!

The Xfinity store is nice but very crowded on the weekends. I had to wait about 30 minutes this past Saturday. Also the store is about a 20 min drive from home. Back in the day Comcast use to have many more local stores, but those have been replaced by larger showrooms with fewer stores. Overall I think Xfinity’s customer service has greatly improved. They are finally catching on that I it’s all about customer service. If you are going to charge a premium price you better treat customers better!!!

I will never use Comcast again. Worst service ever. They make money by conning people.
1) They charged a $ 12 application fee on top of my internet bill
2) They gave me a cable box that I said I didn’t need, since I don’t even have a TV. They basically forced me to take it. They never told me it had to be returned, so I threw it away when I moved out. Now they are charging me $ 100 for «lost equipment»
3) When I called to explain my situation, the guy on the line was extremely rude.
Please, friends, just spare yourselves the misery and use another service.

Honestly, four stars for the service at this specific location, but minus one due to Comcast’s general customer service and my encounters with them elsewhere during my time in Boulder. When I signed up here, I didn’t wait too long, although the general ambiance was very similar to the DMV. The guy got all my equipment figured out and I was out the door within 45 minutes of entering. Same goes for when I disconnected my service. In and out within 30 minutes that time. I guess that’s the key, going in person versus waiting on the phone. Just go in and free yourself from tyranny, its a beautiful feeling. Good staff, absolutely insanely evil company.

Every time you try to access wifi, you find you’re getting xfinity, and there’s considerable hassle (or worse if you need wifi for something critical) in getting Comcast.
And Comcast is over-​priced.
And there’s no alternative. We got slammed on CenturyLink to the tune of $ 2,000.

Scammers like comcast/​xfinity should be illegal. I can’t say enough hate for them. Sure, this location is not directly responsible for this, but given that the comcast website doesn’t even have a customer service link, and their phone customer service just makes claim after claim – just as irrelevant/​untraceable as the claims made by the prior salesman who sold me the plan – I’m posting here about my negative experience.
However, since there are so many negative reviews all over the web for comcast, I don’t see any point in giving all the specifics except that I was told one thing, and charged for another, and since my «service» already started, they would not be refunding me anything.

AVOID COMCAST AT ALL COSTS. THEY ARE THIEVES.
went to the comcast/​xfinity shiny new store in December of ’14 to sign up. Was told that they would need a six month deposit of $ 250, after which it would be returned if I was in good standing. Paid my bill, on time, every month. May 14^th, I called to see about my deposit, and was told that it would not be returned to me, but i would receive a credit of $ 250. not exactly what they told me, but fine, whatever. Come June, they charged my credit card, again. Believing a mistake had been made, I called customer service. First guy hung up on me. Second said it would be 12 months, got the Supervisor, Carol. Carol and I spent 40 minutes together, and her answer to every question was «i don’t have that information in front of me. it will be 12 months. i can offer you free premium channels for a year.»
comcast became xfinity to avoid their terrible, terrible reputation. it is the same awful, awful, company of thieves, liars, and inept morons as it’s always been. the worst business practices i’ve ever encountered, bar none. DO NOT TRUST THESE THIEVES.

Went in today to sort out my bill. I was maybe 8^th in line and after a while 15 people were there waiting for the 6 or so reps. One of the employees came out to the front desk and busied himself by himself on the computer in full view of everyone. So of course, I went to see what was working on. He was posting something to Facebook!
«You’re posting to Facebook?!» I said? He closed it quickly and said Huh? I repeated and he told me I was wrong. Then the dope reopened his page to finish the posting. There was no manager there. Then he worked on his fantasy sports page.
So flunk on customer service.
The lady who actually helped me was great and she’s the reason this review got any stars at all.

I went to this location today to activate new service in Boulder and was pleasantly surprised by the customer service. I had read the mostly negative reviews about Comcast in Bpulder and even tried to sign up with AT&T based on the mostly negative reviews; they’re not available at my location.
Despite all this trepidation I had the most helpful customer service consultant — Aubreanna.
She was informative, friendly, and assured us that all of our choices were specifically tailored to my needs.
Frankly, I have had many previous bad experiences with Comcast in Florida and this one very helpful person changed my view completely.

This is a large, shiny, new location, but they only had a single person handling a long queue of customers!
Ironically, I’d canceled my service and my purpose for visiting was to return my cable box. They made it almost impossible for me to even do that.
Let’s all pray for Google Fiber.

I never thought I’d be leaving a 5-​star review for anything related to Comcast. As others have specified, this review is for the Boulder Comcast store only. Like many before me, I have had my share of frustrations dealing with Comcast customer service representatives via phone. In the last few months, my husband and I have been pleasantly surprised to receive outstanding service at the Boulder Comcast store on multiple occasions. We have both resolved never to call or use the Internet chat ever again – it is far more worthwhile to go to a physical location and talk to competent individuals who solve any issues you may have about five hundred times faster than anyone you might speak with on the phone.
We are about to move and had transferred our services, which unfortunately meant I had to talk to someone on the phone. For nearly forty-​five minutes, the representative I spoke with kept me on the line, told me I had to sign a contract to get the price I wanted, told me I had to have a technician come to our home to start the service, and told me there were no other options. Unwilling to fight it too much, I agreed. This morning, I received a call informing me that the people who used to live at my new apartment had never cancelled their service, and that I had to go to the Comcast store and show them my lease to prove that I was really going to move there. I was frustrated to receive less than 24 hours of notice, but again, I agreed to go. Within five minutes of arriving at the store, the representative had confirmed my services would be transferred, told me without me asking that we actually didn’t need a professional installation, asked me if I would prefer a different package with better options, and saved me some money. If Comcast would hire more people like him (and the rest of the Boulder store employees) to work on the phones, I think their customer service approval ratings would skyrocket.

There is nothing to say but this: Comcast sucks.
I’ve never had a single positive experience with them. Their customer service is useless. There is nothing special about their services. If giving zero stars was an option, that’s what I would’ve given this disgusting excuse for a company. I regret terminating my Dish account. What was I thinking?!

I’m not a big fan of Comcast in general, but I’ll give credit where credit is due. This service center is an Apple Store meets a DMV. I moved to Boulder and ordered a cable TV package online. I went on a Monday at 9:30 a.m. to pickup the equipment and was greeted by an associate with an iPad who took my name and checked me in. They have tables with iPads and laptops to kill time and a plasma TV displaying your name in queue. I was called in 1 minute, waited on by a friendly associate and on my way in a total of 15 minutes.

Like the review before me, this is a review of the Boulder Comcast store only. I was tired of spending a lot of time on the phone with Comcast, so I drove down to the store to make some changes to my service. An employee saw me almost right away, and after I told him what I needed changed, he suggested the best option for me. This option wasn’t available to me when I called 1−800-XFINITY.
If you need to work with Comcast on something that will take awhile over the phone, you’ll save a lot of time and frustration by going to the physical location instead. They will have more helpful suggestions and options for you there.

This is not a review of Comcast; it is a review of the Comcast Store in Boulder. I just wanted to point that out because I feel the other reviewers may have let their opinions of Comcast influence their rating of this store – they both mention long waits with Comcast’s customer service hotline and other factors the employees at this store have no control over, which obviously affected their ratings. I do not like Comcast either, but I regret that I did not find out about this store until I was cancelling my service with them because their customer service is far superior to anything you will encounter on the phone.
I truly believe that Comcast arbitrarily comes up with numbers and sends them to people each month on their bill. This is because my bill with them was rarely the same despite the fact that I had the same service the entire time. Calling and explaining this required a degree of patience and an amount of time that I oftentimes do not have. I think this is Comcast’s plan: charge people a negligible amount extra each month (around $ 5) and have such terrible customer service that the money they potentially save by calling and complaining is negated by the time and energy it takes to call and complain.
Well, my last bill before I was going to cancel my service showed up in my mailbox and was a whopping $ 50 more than it should have been on a monthly plan that was only about $ 90. I called and, after explaining myself to no less than 6 people, was told that my bill had been adjusted. There was only one problem: they could adjust my bill, but the automated payment line would not reflect the changes they had made for 72 hours and for some reason it costs an extra $ 5 for a representative to take my payment. I called back in 3 days and of course the amount I owed was still what it had been before I called. I saw that there was a store in Boulder and I asked if I could go there. They said I could.
My girlfriend and I went to this store on three different occasions. The first time was to straighten out our bill. We dealt with Rachel and she corrected our bill and took our payment in a matter of minutes – something the people on the phone were unable to do over a period of several hours which required multiple calls. Our next visit was to pay our remaining balance and our last visit was to drop off our equipment; they both went as smoothly as the first. This store usually looks very busy when you first walk in, but they line moves along and I have never been there longer than about 15 minutes – usually the time you spend on hold if you call.
I guess the bottom line is, if you are unfortunate enough to have Comcast, this is the place to go WHEN you have problems.