Centurylink

Terrible terrible terrible. I’m a NEW CUSTOMER… trying to get service… a month in advance, I placed the order online… everything seemed to process, I got a phone number and a confirmation number in an otherwise illegible email (it was literally database fields and totally incomprehensible). THEN… I called a week later to confirm that everything was set up properly and that the installation was setup for the day I needed it (I work from home and it’s imperative that I have service). THEY HAD NO RECORD OF MY ORDER! So, I got a really nice agent, who was helpful and PROMISED me that he had everything set up and that it would be installed up on the day I needed. He promised me an email confirmation or a phone call if there were any problems. So… being concerned that I hadn’t heard anything and now the week of my move, I called again. I have now spoken with four different agents and spent two hours on the phone just trying to get my new service set up and the installation scheduled. I have never had such a terrible time with a utility company… and that includes Verizon and Comcast, the worst of the worst! When they transferred me to the tech department for installation, one time they don’t hear me at all, and another time, it disconnected. I had made sure to get the employee’s name and badge and phone number to call back… but, when I called back they informed me that they have no way to track down that specific employee and I’m back to square one. I’m seriously at a loss of what to do.

Didn’t even start service, the sales rep claimed that a telephone cable (which connects to their modems) was the same as an Ethernet cable.

Wow… Four appointments to get my phone and internet connected due to «technical issues». Three hours on the phone to correct my bill to agree what I signed up on-​line. Only for them to bait and switch me twice. They have a 30 day money back guarantee that they said they would offer. Will see if the check for $ 289.43 ever shows up. If not, I’ll see them in court. Do yourself a favor and buy some nice stationary to keep in touch with loved ones.

Centurylink is truly absurdity at its finest. I have never, ever been treated so horribly by a company before. I waited over 6 weeks for them to even start my internet service after which I was triple charged. I was only refunded the excess charges once I canceled the service! Despite their 30 day satisfaction promise, they even threatened to slap me with a 500 $ early termination. I demanded to speak to a manager to only get transferred three times. DO NOT TAKE THE RISK! EVER! Seriously! This is a horrible company filled with run arounds, ABSURD customer «service» and abysmal business practices.

I’m shocked how Centurylink stays in business. I’ve never been treated so horribly. After my service was down for two weeks and three frustrating customer service calls later, they finally send someone out. Turns out it was an issue with the hardware near the street.
Centurylink made me pay for the full month and when I called to ask for a credit, they put me on hold for 38 minutes and then called me a liar… they claimed they had NO record of a Centurylink service technician coming out no any record of my issue.
Avoid this company.

Century link is a sham money grabbing company. The bait you in with a low price for a few months and then jack your bill sky high. And when you cancel the service they casually tell you that oh now you have to pay for all the equipment we sent you. I told them I would just give it back to them and they wouldn’t except it. I would avoid this company at all costs.

Terrible internet service. It only works half the time

Worst customer service I’ve ever experienced, and the Internet is sucky and unreliable. Avoid.

I’ve been using CenturyLink for 4 months just for home internet.
Connection is generally unreliable, drops out a few times a week.
Speed is very inconsistent.
CenturyLink were unable to help /​see any issues their end after running through tests /​ideas (re setting modem etc)