Aqua Imports

NOT recommended for animal care.
I was going away for three weeks; I needed somewhere to board my one-​year-​old ball python snake. I found Aqua Imports online and brought my snake there. The cheap price of the boarding should have warned me.
I should have stayed away from the second I got there. I brought my snake and cage into the back room, where there were two other animals (on the floor) that were being boarded. Neither had water in the tank, or had their lights/​heating elements hooked up. They had been there for five days! I thought maybe they were just being moved around, but I eventually worked up the nerve to ask the sales associate, whose reaction showed me that these certainly had not had any care for 5 days. He was surprised. I had to ask him to show me that he was going to hook up the heating elements for my snake. When I dropped off my snake, his skin was starting to look a little dehydrated because he had just started shedding. I asked the sales associate about it and he said they would be happy to take care of him (by soaking him) and would feed him once or twice.
Now to pickup: my snake was still sitting on the floor, one of the heating element bulbs was burned out (who knows for how long) and the tank was bone-​dry. Also, my snake looked AWFUL, really sick, and was wheezing (sign of an infection). I asked the owner, who was there, if he had been fed. He had no idea, said «maybe…probably not… the guy who feeds the snake isn’t here right now.»
I should have asked for a refund, but I was so angry I just walked out.
I WOULD NOT TRUST THIS PLACE TO TAKE CARE OF YOUR ANIMALS.
Zero stars if I could.

The staff are always helpful and they have a great selection of tropical fish (and freshwater.) I shop here for everything salt-​water.

My son goes to Aqua almost every week and the entire staff is always helpful, friendly and supportive. They also have lots of other pets other than fish. If you are looking for a trusted supplier we recommend Aqua.

Honestly one of the best fish stores I’ve ever been to. They maintain high standards of care on all of their livestock — marine and fresh alike, and have one of the best live plant selections in the area. Keep in mind that almost all aquarium plants are grown emersed by nurseries, so they go through a transition phase to switch to submersed growth. While this is happening, the plants may not look as attractive, but it’s just part of the process.
Most of the staff is knowledgeable or knows who to ask if they don’t know, and most of the staff is excellent about ensuring you’ve been helped. None of this happens without diligent management and present owners that care both about the business and the animals. Yes you will have the occasional person that does not live up to this, but I have found that to be infrequent.
If fish are sick, they treat them and will not sell until treatment is complete and the fish are healthy. This is a standard that not all shops maintain, and it makes a huge difference in not losing the livestock you just bought, as well as not introducing illness into your tank. I had this happen when I went to buy oto cats — a small schooling catfish notorious for dying off for no reason when initially introduced to a tank. I decided to wait and come back, and then bought a group of 10, and they’ve been tremendously healthy. I’ve never had such a healthy group before, and I’m extremely happy about that.
They’re also starting to foray into freshwater aquascaping which makes me very excited. First, it’s the direction I go, but second, it also shows that they’re paying attention to what’s happening in the trade, which means they’re trying to keep their knowledge fresh and not stagnate. The willingness to continue learning and stay on top of new things in the trade is important and yet another indication of the quality brought forward by the owners.
Highly recommend.

Aqua Imports isn’t just about the fish — they provide supplies for reptiles as well! I love that I can always count on them for rodents and hey, check out the tanks in the back!

These guys have to be some of the nicest store owners I’ve met. I purchased my 120 gallon tank there, plus all the accessories. They are very knowledgeable, and are willing to spend good time with you just talking about helping you set everything up properly. I’ve yet to buy any livestock because my tank isnt ready yet, but I havent noticed any dead or dying fish on the marine side, I dont venture into the freshwater side at all.

I went in looking for substrate & rocks to establish a cichlid tank. They have an excellent selection of substrate & rocks. They are also very knowledgeable & were helpful in getting me setup with those necessities. I needed 25ish pounds of aragonite, which only came in 20lbs & 40lbs so they opened a bag and i was able to get an additional 8lbs to ensure a substantial base. Their accessories were excellent.
Now the reason they received 3 stars… their fish. I was paroozing all their tanks and they had a plethora of dead and sick fish. One tank had about half the fish that looked very sick or dead and didn’t have them quarantined and were STILL for sale. Their willingness to sell fish in this state is VERY disturbing to me.
I highly recommend going there for tanks and accessories but would be VERY wary about buying fish from them.

The owner staff really takes a great interest in being of service. I’d say the «cashier» help are probably a little less so, so talk with the guy that runs the place. So knowledgeable and helpful, plus clearly wants to make sure you leave with what you need. We needed a good pond treatment to remove chlorine from our pond water and he gave us the most useful and reasonably priced solution possible — even though there was a more expensive option. He will have our business as long as we have our pond.