Petco

so the reason I came here in the first place was because I saw a great deal online for a «puppy package» which was really affordable. I mentioned it to the grooming staff and they said they would make note of it and that I wanted those specific services. After I picked my pup up, they seemed confused about the package, and I don’t even know if he received all the services that were supposed to be included, but I talked to the manager who shrugged and gave me a little discount on the regular adult groom.
fast forward several months and I want to bring him in again for another cut. I called Friday afternoon and asked if they could fit me in, and the woman on the phone said sure, they could do 9am the next day. She asked about his vaccinations and I said that the last time they called my vet was earlier this year and they should still know when his vaccinations are good through, but she says «oh, it says here they expired in October.» obviously that isn’t true… he’s only a year old, he got his shots last summer, and they last a year. she tells me someone must have messed up his documentation (also that «that’s been happening a lot lately») but that she can fudge the numbers so that he can come in for the groom and I said great. so we come in the next day and they tell me he can’t come in because he hasn’t had his shots! of course he had his shots, and their staff has already had that information from his vet, they just lost it. I even had the manager come in who just stared at me blankly and said «his shots are expired» as if he didn’t hear a word I said. They weren’t even apologetic for their coworker, they just said «oh her? that’s why… she messed up». Ugh. Worst customer service, and the first cut wasn’t even great in the first place.

My dog got the worst haircut he’s ever had in his 13 years at this groomer! She shaved every inch of him even his fluffy whiskers and eyebrows. My poor Tibetan terrier looks like a rat! The groomer was only asked to cut his hair very short for the summer and this is what he got. Customers beware you may not be understood by this talentless groomer.

I called to make an appointment for my dog a few days in advance and confirmed my appointment. When I showed up that day to the appointment, I was told there was none on the record. I told them I would reschedule and come back, no problem, but they insisted I leave my dog. It was 11 am and they said to come back at 4 pm. When I arrived at 4 pm they said I was mistaken and her pick up time was 6 pm. They hadn’t even started grooming her yet, which means she sat in a cage for 5 hours without being groomed. I had been getting my dog groomed there for almost 3 years, but I am so frustrated by this experience that we are never coming back. Don’t take your pup if you expect them to get timely, caring service! They sit in a tiny cage all day!

Petco always has my dog and cat needs at a great price and the staff is helpful and friendly…
What else do you need?

Worst customer service ever. We spend a lot of money in Petsmart — but don’t usually go to this shop. Rude nasty employees Hunter and Cameron. Purchased an 40.00 aquarium filter off the shelf. Got home to find that the box had been pilfered — missing the included filter pad. It was the only one my son saw on the shelf that fit his aquarium. Got home 45 minutes away to find this out. I called to explain and from minute one was treated like I was making this up. He said «Well if you have too, you can bring it back and we can decide if this is true» Seriously?! We drive 45 minutes back to the store. No one at the register. Hunter appears. Looks through the box and says «this looks fine» I explain and show him that the pad is missing. He calls on his radio to «Cameron» and says: «this lady is telling me there’s no filterpad in the box» He then tells us «you can take this back there and see what he says» Cameron proceeds to help two other customers while we wait. Then says «what do you need?» I explain from the start AGAIN. He proceeds to look through the box, then opens a 6 pack of filter pads and hands it to me without a word. My son is humiliated. Cameron is now holding a new box with the same filter which is un-​opened. I ask if I can please just exchange the unopened one for the one I returned — I have no idea what else is missing from the box. He acted like I was asking for something free. He said why? I said «because I just spent 43. plus dollars for a new complete aquarium filter which I did NOT get. and that is what I would like to buy. It almost killed them to let me exchange it. Review the films — guys and see if I am making this up They clearly need more training.

This review is for the grooming service at this Petco location. The staff was very friendly and the price was reasonable ($ 51 for a basic groom). I have also had my dog groomed at the Green Dog Wash in town and a few other locations in other places. I would say that they didn’t do quite as good a job at Petco as the other places I have been. My Aussie/​Border Collie is not a particularly challenging dog to groom – I just like to have her butt and tail trimmed. Petco didn’t do a very even job, and they only trimmed her butt, not her tail or belly. She looked nice but I just thought they could have done a more complete job.

We stop into Petco for the occasional puppy pad & cheap treats fix. The staff is always nice but there always seems to only be 2 people on the shift every time I go there. This can cause a back up at the cash registers sometimes.
The selection is mediocre. I wish they would carry smaller brands that are much greener than the brands they currently carry.
I like their bulk treat area — especially since they have descriptions of each kind of treat!

Amazing employees here! They are true animal lovers, and more than happy to take all the time in the world to help you find the perfect pet or pet supplies. My favorite part about the employees here is that if they don’t have what you’re looking for, they don’t try to sell you something you don’t need… They simply show you the in-​store options, and recommend other places to look if they don’t have exactly what you want. That goes a loonnng way in my book, and has kept me coming back for 3 years now.
The only reason they don’t get 5 stars is because they don’t have a stellar selection of small mammal supplies. I have two rabbits, and am sometimes strapped if my only shopping is done there. Otherwise, I love this store!

I just go there for the saltwater supplies, its a little sad to see dead fish in the tanks, maybe it just dies, but it sure doesnt look like it.