Wyndham Boston Beacon Hill

Was visiting from California for the Winter Classic (as a San Jose Sharks fan), and had a great experience here! The front desk staff was very friendly, but the one front desk representative that was the most friendliest and helpful was Crystel. She provided the most outstanding customer service to me and my buddy, she’s definitely a valuable asset to the Wyndham hotel! There were no issues with our room, the restrooms were very clean, clean towels were provided daily, and beds were clean & sanitary. There’s a hospital next door and the ambulance sirens could be irritating especially late night since I was sleeping closest to the window. The food at the downstairs restaurant Dean’s List was delicious, I highly recommend the clam chowder and the John Hancock burger. Although I was disappointed that they don’t serve alcohol early in the morning. The hotel was perfect because everything was within walking distance and cabs were under $ 10 wherever we went. Whenever I come back to Boston I’ll definitely stay at the Wyndham again!

I just stayed at thishotel for a week and had a great stay. Definitely not the newest or trendiest hotel, but the room, lobby and fitness center were super clean, bed was comfy, and it was super quiet. The front desk was really nice and i ate dinner at the bar every night.

The location of the hotel cannot be beat as it is located in Boston’s Beacon Hill neighborhood which is in the heart of just about everything. During our 3 days here we were able to walk to Boston Common, Faneuil Hall and The North End with no problem.
As it is located right next to Mass General there are many restaurants, coffee shops, a CVS and a glorious Whole Foods, all which were directly adjacent to the hotel and all of which we utilized.
The customer service was excellent from the valet to the bellman to the concierge.
However, the room itself was a bit small and considering the steep price tag were a bit disappointing.
Four stars for convenient location, cleanliness of the rooms, customer service and proximity to above mentioned services.

This is around a 2 star hotel in my opinion. I am giving my experience 1 star only because the bed was soft and the room was very clean and even dust free.
So this place is a really clean motel but given the façade of a hotel. Décor is warm and nice but the paper thin walls and extremely loud plumbing makes this place impossible to relax and sleep in.
The neighbors next to us were having sex. The walls are so ****ing thin, the only thing I missed during their romp were the visuals of their nasty nasty.
I’d also like to say that the bathroom constructs are built for small children. I’m 5’6″ and I brushed my teeth on my knees to be comfortably level with the sink. I also contorted my body in a half split and half yoga pose to wash my face. The plastic toilet was also just as uncomfortable because when I sat down to do the deed, I was basically sitting on the floor.
After spending $ 144!!! for parking 2.5 days and paying an extra $ 40 a night for having someone else in our room (wtf!?), I am glad to say I will never go back there again. Room prices are OVERPRICED and not having a discount on the garage next door at $ 48/​night is poor management because you lost three future customers and maybe more from my review.

Terrific hotel located in the heart of it all close to all the historic areas. Staff very accommodating and helpful.

This hotel was a disappointment my first time in Boston after 15+years. Checking in was interesting, woman at desk with a heavy accent had no personality at all. We got to our room and it was smaller than we pictured. No mini fridge either. So we couldn’t buy any pastries to keep cold from Mikes… The beds were full size so two people on it is not the most comfy. The bathroom was tiny and shower ran very slow.
The housekeepers were standing in the hallway talking among themselves that clean the rooms, no good morning no nothing as I walked by with my daughters which was also disappointing.
Valet parking was almost $ 48 a night. Wasn’t worth the stay though the location is what I have given the two stars too. To me this a your mid to average hotel at a pricey stay.
Hospitality needs some work, but they do have some really refreshing cold water with fruit in the lobby for u that u can help yourself too. ;-@ha ha ha

Never, never stay at this hotel! I had 2 watches stolen from my room. Supposedly the hotel investigated and their insurance company says «sorry, we are not responsible.» This is very bad service!
Just think about all the customers who pay over $ 300 per night and the hotel
Can’t even please a customer with a minor reimbursement !!! Never stay at this hotel.

What a disaster! I booked this room online in order to break up my trip from cape cod to California with 3 kids. I thought a fun night in a hotel in Boston would be great.
I am so glad I paid a discounted, though still very high, rate.
When I pulled up in my rental car there were a ton of picketers outside. The valet guy was very nice but clearly frazzled. The security guy doubled as a bellman and was incredibly nice and helpful.
When I got to the room there was a hole in the wall, covered over by wallpaper and rubber moulding with staples sticking out. I have a 3 year old. Bad combo. I called to change rooms and they got me a new room. Front desk did not offer to send a bellman up to help with luggage, just said come down and swap keys. So my 4 kids and I schlepped a months worth of luggage from the 9^th floor to the lobby then back up to the 7^th floor.
New room was fine. We went to whole foods across the parking to get dinner and brought it back to the room. Went to order a movie to watch with the kids but it didn’t work. A message came up to call front desk. I called and they sent up a tech person to fix it. He came and reset the TV and said he’d call when it was ready. He called about 10 minutes later and then the movie order worked.
For breakfast we ordered room service. The food was brought on a dirty old table, they left out my sons pancakes, when I called to ask for them they did not answer. I called 4 times. No answer. Called front desk and they said they’d have room service call me and they never did.
The room service menu says it serves Starbucks coffee. It was almost clear it was so weak. Undrinkable and a waste of $ 9. The oatmeal description on the menu is with raisins, brown sugar and cranberries. No cranberries arrived. The spinach omelet son ordered was scramble not omelet and was more onions than anything. So $ 60 in room service food mostly went uneaten.
I haven’t even checked out yet and am waiting to see what the next event will be.
Aside from location this hotel has little going for it. I would rather spend extra money and stay somewhere decent and save myself a lot of hassle.

Can review based on three aspects: (1) the hotel room (2) wedding venue (3) parking situation
The service was friendly, hotel was affordable based on my cousin’s wedding rate (~$ 220) and a cozy room. Amenities include a small gym. The room we stayed in had a nice layout with an alcove at the far end with a closet. Prevented the main entrance area from getting too cramped. Nice sized (~40″) flat screen with HBO. Room was clean and there was an easy check out option to just leave the room cards and leave. That’s it!
The wedding venue took place on the top floor with breath-​taking views of Boston. Ample safe for the wedding of approximately 100 or so guests. Cozy dance floor and friendly staff. The food was above average for a wedding. The starter Clam Chowder was creamy, rich and salty as Dead Sea. I kept imagining all the bacteria shriveling up in my mouth and throat from the hypertonic gruel. The caesar salad was nothing to special. The bread rolls were nice and warm. I am glad I stopped myself on two… I probably could’ve popped the whole basket and instantly regretted it. The main course was salmon that was actually very good. Tender, flavorful, not fishy at all. Nice flavoring.
The parking lot next door was painful. $ 48 for a 24 hour period. Coming from NYC I was pretty surprised the parking situation in Boston has come to this. No discounts for hotel guests neither.
Overall great neighborhood and nice choice for a hotel. I am a rewards hoarder and Wyndham belongs to its only reward club so I probably wouldn’t have stayed here if it weren’t for the wedding.

We stayed at the Wyndham on our recent visit to Boston. Firstly, I’m not quite sure why hotels and parking are sooo ridiculously expensive. But regardless, for a last minute booking, we got a pretty good deal. The valet staff were wonderful and patient as we slowly unpacked the contents of our car from our road trip. No one hovered over us expecting a tip. They were appreciative when they received one.
We then arrived at the front desk and checked in. Lucky for us they upgraded us to a king room with a view of the river at no extra cost. Woohoo! What a nice surprise because we didn’t even ask :)
The room was nice and clean. Typical hotel room.
We were especially pleased with the service. Anyone we ran into or spoke to when we called down to housekeeping was intent on making sure we had everything we needed and that we we’re comfortable. The staff were so polite and incredibly helpful.
The location of the hotel is quite central. Everything is within walking distance including the waterfront and the Boston Common.
I’m not sure I would visit Boston again but if I did, I would stay here again.

We used Hotel Wyndham for our wedding guests during the weekend, as hotel is only a 15 minute walk away from where our reception was being held.
Overall, the hotel was extremely clean and received great reviews from our guests. While we did receive a few comments that it was a bit pricey, after extensive research it was the best value relative to all other decent hotels in the area. The service was good (but not great), The service desk was responsive, however they did not hand out all of the hotel wedding favors as instructed (many of our guests never received the favors). The valet staff was very helpful and friendly throughout the weekend. Ultimately I would use the Wyndham again in the future, as long as their room rates remain competitive.

A group of us girls stayed here for a weekend in June. The staff was friendly, the hotel room was clean, and the location was perfect for what we were looking for.

THE GOOD:
Location — We had a great valentines week-​end trip in Boston and absolutely liked the location of this hotel which was walking distance to a nice public outdoor ice skating rink and our nice valentines day dinner. It was also next to a Starbucks and a Whole Foods which made it very convenient.
Room — Was clean.
Valet staff — Very friendly and quick.
THE BAD:
Room — No mini fridge. We are health nuts and always had a fridge included in every hotel room we stayed in together. We called the front desk and asked if we could get one but they asked for $ 20 to bring us one. Money gimmick?
Parking — We booked online at a good rate so we had no problem with the pricey parking but if I remember correctly it was around $ 43/​day for valet and $ 49/​day to self park.
Bellcart/​Bellmen– We asked to borrow a bell cart to bring our luggage up and were told we couldn’t as they don’t allow guest to borrow them… ok?
The 1^st bellman, however, was very rude and unfriendly. He watched my boyfriend load the entire cart by himself while he stood next to it complaining about how cold he was and he just wanted to get inside, almost like we had too much stuff and were taking too long. He was then very impatient with us while inside and then helped my bf unload the cart into our room but threw my professional camera bag on the edge of the bed and it instantly fell on the floor — he did apologize but I was very offended.
The 2^nd bellman was a very kind soul and friendly but talked way too much to a point where we heard his entire life story in 2 days while trying to get to out and then to our rooms. We did like him very much but it just seemed a bit over the top with the long stories.

My husband and I both work at MGH. Because of the huge snowstorm last week and because we are both essential employees we had to stay overnight to ensure we could be at work the next day. We opted for the Wyndham because it was close by, but had never stayed there before. Though the room was fine, we will NOT be going back because of the poor customer service we received.
We had tried to book a room at the employee rate because we were just sleeping there because of the storm. Many of my coworkers were desperately trying to find a place to stay for the night so they could be in at work the next day, and were told rooms were full at the Wyndham. So we booked it online and when we asked about the employee rate when we checked in. But we were told that only a certain # of rooms were blocked off at the employee rate, and at the time we booked none were available. We asked to speak to the manager and she was not helpful or sympathetic at all. When we reminded her that we were employees and this was a snow emergency, she just said everyone is here for the same reason, and refused to adjust our bill for the employee rate.
When I told my colleagues about this experience they were appalled that the hotel would choose to limit the number of rooms at the employee rate during a snow emergency, when so many people were looking for a place to stay. It seemed like they were more concerned with taking advantage of people during a snow emergency. They had rooms available and it was not like there were going to be tourists checking in at this time, in fact, they probably had a lot of cancellations! Most of all, we were very disappointed with the customer service we received, we felt it was very cold and were brushed off, without any compassion for the sacrifices that so many employees made during the storm to be there for our patients and to keep the hospital running. We will NOT be staying there again!
Some of our colleagues stayed at the nearby Liberty Hotel (which was more expensive), but after talking to colleagues, we found they had positive experiences with their customer service/​managers who were willing to make adjustments for employee situations during this snow emergency.

This really is a no frills hotel. Staff were ok but not overly friendly, and all of them made it their duty to speak almost inaudibly so that I had to strain to understand what they were saying. Never truly felt appreciated for giving them my business. WIFI did not work and there was an extra charge for a cot (not standard as hotel I stayed in night before provided free of charge). Be sure to get down to lobby by 10am on the nose for your free coffee to go, else be subjected to the exasperated sighs of the counter girl who feels overburdened by continuing service until 10:01, reminding you repeatedly she was just closing down.
Place was clean and beds were comfortable so there’s that but… not really worth the money.

This year, I travelled to Boston every week or two for a project and stayed at the Wyndham Garden a number of times. It’s not the fanciest hotel, but it’s clean, convenient, and has great service. There’s a Whole Foods behind the hotel, which is great when you’re a business traveler who just wants some basic staples (fruit, beverages, etc) or a quick takeout meal on the go. There’s free wi-​Fi, which a lot of the fancier hotels I’ve been staying at don’t. The only thing that was lacking in terms of my basic business travel needs was the fitness room, which isn’t much to speak of.
Why the five stars? The last time I stayed here, they surprised me by putting me in the best room in the hotel– a suite with an entire separate living room, huge dining table, master bath, etc. They also gave me complimentary meal at their restaurant. All this for no one reason at all, save for the fact that they recognized that I was a frequent guest.
I really appreciated this gesture — they truly know what the «hospitality» industry is about!

Stayed here back in February to be near the Massachusettes General Hospital and it has all the basics you need. It seemed to be updated, but more importantly the location was just across the street from the hospital. The bonus is that there was a Whole Foods in the back and we grabbed something to eat for lunch. It is in walking distance to the restaurants in the area and for staying for one night, it had all the amenities.

Had a very nice 2 night stay here this past weekend. Rooms were clean, staff was friendly, and the beds were super comfortable. Only downside was our view looked over the Whole Foods parking lot instead of the city but it’s not like we spent much time gazing out the windows anyway.
Location was good. Beacon hill is a very cute neighborhood with bars and restaurants all walkable from the hotel. It’s about a 10 – 15 minute walk from the Faneuil Hall area (or a 6 dollar cab ride if your feet are killing you after being a tourist all day).
I’d definitely recommend this hotel if you’re looking for a good hotel at a more reasonable rate than some of the more touristy areas

Rumor has it that this place was at one time a Holiday Inn!
I’m unsure about this, however, I do know that having stayed here over the St. Patrick’s Day Holiday made for an adventure I shan’t forget anytime soon! The place was packed with underage teens, drinking to excess and shouting at the top of their lungs.
A phone call to the manager got things moving in the right direction (I trust others did the same) and by midnight things calmed down.
This place is a little rough around the edges but the people who work here are worth five stars (Anthony, the porter, was fantastic!)!

I stayed at this hotel for two nights the weekend before Thanksgiving. I found it on
for $ 139 a night which was steal for Boston on a weekend.
This hotel is in an awesome location. It’s at the base of Beacon Hill within a 10 or 15 minute walk of the North End and Back Bay and all their attractions. There is a CVS, a Whole Foods, and a Starbucks within 30 seconds of the hotel and it’s 10 minutes from plenty of restaurants and bars on Cambridge or near Faneuil Hall. The room was clean, the staff was friendly and courteous, and for $ 139 a night I got everything I was hoping for. It’s not the best hotel in the world but it’s a solid choice.
The next time I’m in Boston I’ll definitely look to stay here again.