UGG Australia

I’ve been trying to call the store for over a hour and keep getting the answering machine. I’ll take my $ 375 order and purchase online instead.

TERRIBLE CUSTOMER SERVICE. I have been in retail management for over 10 years. I have not seen anything this bad really. Walked in on a Monday afternoon to grab 2 pairs of slippers for myself and one for my sister. My boyfriend and I made it from front to back of the store twice without a single acknowledgment, I repeatedly attempted to make eye contact with the associate in the floor to no avail. There were 2 other customers in the store who were talking to eachother and not taking up his time. He ran around flustered and very dramatic but helping and acknowleging no one. I walked around hokding the style of slipper I needed sizes in, verbally declaring how excited I was to get them. I walked up and down the store while the associate passed me many times and paid no attention to me needing a size.
I could never support a business like that. I will be sending this same feedback to the company. It was appalling and lost them 3 sales that day.
They get 1 star because I have to give them at least 1.

This s my second time here since first time on black friday last 3 years. Now I just left the store and got it why they hav rating only 2. There just a few customers in store when i walked in. No sell person walk or offer any help til I walk to her. They don hav size n color that I prefer so I just told them I ll buy it online. I got another quation bout cleaning kit that how can i use it right. And she said, read direction at the back! Lol no need store with f***ing shit sell ppl then. Good quality product but shit customer service. Shame on u!

Three stars because they have nice products. One star for customer service. I walked in to the store, looking for new insoles for my Uggs. Two salesgirls were having a very engrossing conversation which they naturally did not stop just because a customer was in the store. Finally I got one of them to (sort of) pay attention, and I told her what I needed. Even though I said I needed insoles, she thought I wanted boots. So after I explained the very complex item I wanted, she went down and located them. Then the cashier was very offhand and could barely be bothered to ring me up.
Update: I came back again because I really wanted some new winter boots. The one salesperson on the floor was having a nice long chat with a lady who was tryng a few things on. He never even acknowledged my presence. She decided she wasn’t going to buy anything, but he still kept chatting with her, ignoring me. I finally asked if I could try some shoes on. He said «yes, just give me a minute.» He bought me up some boots that did not fit. Made no attempt to sell me anything else.
Luckily there was a very nice female salesperson who actually seemed to care about the customers Anne her job. She showed me some other boots which also did not fit, but I did buy a pair of slippers. And thanks to her, I left not totally hating the store.
Still, now that I know my size for Uggs, I’ll probably just order from Zappos rather than deal with the store.

Customer Service could be a LOT better. At first it started out great, then one grumpy lady answered the phone! I don’t know if she had a bad day, but her attitude certainly ruined my experience.
At the price of boots and the service I received, it’s gonna be a while before I start shopping here again.

I did my research online for what shoe I wanted. Then I went to the store and tried them on and bought it. Customer service was ok, nothing to rave over. Overall a good shopping experience.

This rating is based entirely on customer service.
Called the store to see if they have a certain boot in stock (it says it’s available at this store online, but I wanted to double check before I drive an hour there); I chose the «inventory» department from the menu option and was on hold for 10 minutes. The menu said I could leave my phone number and I would receive a call back; I started entering my number, it only let me enter 4 numbers and then hung up on me. Tried calling back at least 5 times, never got a person.
I finally chose the menu option «speak to a sales representative, not about an inventory question» just so I could speak to a person. I said «I’m sorry, I have an inventory question but no one was answering in that department, would you be able to help me?» He sneers «you can try» at me, so I say «okay​.do you have (whatever style) boot available?» «WHAT SIZE?» I tell him and without even checking he says «we definitely don’t have that» and hangs up.
I understand that this is a busy time but it shouldn’t take over an hour just to reach an extremely rude and unhelpful person to find out if they have a specific boot in stock. I don’t even know if he gave me a correct answer or if he just couldn’t be bothered to either go check or transfer me to a person who would know. Please get better employees.

Is there a rating for 0 stars? Possibly the worst customer service I have ever experienced with the exception of one sales associate who was kind enough to check their inventory out back. Management and store clerk were disengaged, unhelpful and their overall demeanor was as if they were unhappy they had to be at the store working. 2 out of 3 reps didn’t greet any of the customers who walked into store or ask how they may be able to assist them. One rep even unlocked the door at 10 when the store opened and shut it behind her without opening the door to the public and welcoming them into their store.
I had to Return an item — they never offered to check another store or offer to order the product for me. Called main number and was greeted with a similar demeanor for a sales clerk. I’m so surprised. Ugg is a great brand but hire people who care about your customers and don’t make me wait on hold for 10 minutes to offer no answer that will leave the customer satisfied. I want to buy your product — does it have to be this hard?

I came here after the Tannery on Boylston could not tell me whether or not the boot I wanted was still ever made. So I called over to the UGG store on Newbury and ended up walking there to check.
I was helped by a girl who was probably no older than 16; she was great at grabbing the sizes I wanted however provided NO help regarding the most basic questions before I dropped 155 on a pair of winter boots (which by the way are so ugly but they are at least warm):
I wanted to know the following, none of which she really helped me with:
–does this shoe fit me (Ugg does not go in half sizes so I was either a 7 or a 6). She didn’t even lean down to see where my toe was on the boot – I thought this was like a standard shoe store thing to do?! apparently no.
–i asked why the boot was shedding basically a small lamb onto my sock: she could not answer why it was doing that and if it would do it after a few wears.
–check out girls: the usual deal, they talked to themselves the whole time and hardly engaged me.
Overall, I got the shoes which I happy about but it was reiterated countless times that it was a final sale since I was walking out wearing them. I would have loved to give my business to the Tannery but since I was in a rush and it was cold out I wanted to just make my purchase and be on my way.
In the future will only go to Tannery or another store like Bloomingdales or department store which carries their brand.
They should hire staff older than high school.

I don’t know what to begin with at first place. I wouldn’t have given even one star, but there’s no such an option.
The guys sold me fake pair of UGGs. Yes, you read it right — FAKE.
And it is thanks to my husband who actually was curious to check that QR code sewn in the inside of the left boot, which took him to the official web-​site and showed a message «sorry, but these are not an authentic pair you’re holding in your hands.»
It would never occur to me to suspect a fake buying from a brand name store. Well, I learned my lesson.
When I went to return it next day and told the manager the reason why I’m returning them, she played dumb and deaf, just took the boots back and issued me a return receipt. Never. Ever. My foot will step into that store again.

I dont get all the bad reviews.
One of my kids lives in uggs and every time we are in Boston we go to this store. They always have a good selection (Uggs is not a huge line to begin with).
Help is always quick and efficient. The store can get busy and yes if there are people in front of you waiting to be helped you will have to wait… it aint point and click right???

I went in with the intention of trying on boots. I walked around for 15 minutes holding the boot I wanted to try on and no one was able to help or even acknowledge me. I left and the person at the register would not make eye contact with me.
Don’t bother coming in. You’ll be able to order online and try them on faster.

Great product, horrifying customer service! I went in early this morning to try on some snow boots, and had to chase down employees to get the boots in my size. Then, when I was obviously waiting for another pair of boots, two employees walked straight by me without saying a word! They were too busy talking about MAC foundation to give a potential customer the right size, wow.
Shop online, folks!

I called to find out if a particular item is in. Less then friendly staff member answered and put me on hold. I have currently been on hold for 20 minutes. I prefer to shop locally but I guess I will just buy it online.

Consider my one star as a ‘negative five’ star. Unfortunately Unilocal doesn’t give me that option. Where to begin? Yesterday we spent about an hour in the store chasing employees that don’t care about their customers and seem upset when the store is full, which is most of the time. Eventually we found one that agreed to bring my wife a couple of boots. That took only 30 minutes or so… unacceptable for a high end store that charges an average of 300 bucks for their boots! Anyway, when wife asked to change the color and/​or size she got only looks like ‘are you serious?’, ‘don’t you see we are busy?’… suffice to say that never happened and we sat in disbelief waiting for nothing. On the brink of desperation, we found another employee that walked iike a zombie around the store without helping anyone so after chasing her and begging we asked her ‘can you bring a such and such boot, size x?’. Ten minutes later: ‘sorry, we don’t have it in black, only in grey’… OK, please bring us the grey pair… 10 minutes later: ‘sorry, we are out of the grey ones…’ un-​frickin-​believable, I stormed out of the store looking for a manager, but nobody to be found. Incredibly frustrating experience! Don’t waste your time with this store and their inept and lazy employees; if you want these boots buy them online…
They should rename the store to UGH.
Oh, yes, and have a happy new year!

I walked in here to try on some boots. Not one employee said hello. I was in disbelief that I even carried around a pair to see if anyone would ask if I wanted to try then on. No one said a word. One even asked to «get by us» to go in the back. I am not buying anything here out of principle and rudeness by the staff. I work in retail and would be appalled if any of my staff didn’t say «Hi. How are you?» to one person.

This was my worst retail experience ever. I live in the neighborhood and decided to stop in to look for a new pair of boots. The clerk gave a big sigh when she arrived with my boots as though it was a huge imposition to go get them. I loved them but my heel slid up when I walked which I indicated to her and she responded by saying «that’s because they’re too big» which I told her they weren’t because my toe was at the end and she said «well, you should just buy them anyway». Wow. Unreal. I said to her «so you think I should buy a pair of $ 500 boots that don’t fit?!» And she said «well I’ve bought boots that don’t fit perfectly if I really like them» what an idiot.

Important info… Ugg will NOT accept your sale if you want to charge and send. Seriously, no charge and sends at all, ever. They do not want your business. Ugh!!!

My girlfriend loves her UGGs and the pair she’s wearing for the last 4 years were due for being replaced. Hence we stopped by the UGG Australia store in Boston while spending a lazy afternoon in the city.
There were not a lot of other customers in the store so we were a little surprised that we had to wait for about 5 – 10 minutes to speak to a sales person while they were dealing with organizing their assortment on the shelf. I had the impression the sales person was rather doing that than helping us finding a boot.
My girlfriend pointed on the pair of UGGs she wanted (classic short in chestnut brown, size 7) just to learn that they haven’t this model and size in the store at the moment. He said we could talk to the person at the register to find out if another store in the area would carry them but we left instead.
I have to say I haven’t had such an disappointing shopping experience in a long time. Snooty personnel and not having a standard model in probably the most purchased size in the store but labeling it for $ 180. I mean seriously who else wears such boots than girls with a similar shoe size ??? We ended up buying the exact same boot at Sports Authority in Salem NH for $ 139.
Never again UGG store, never again.

Everyone already knows the brand, and on Newbury Street Boston now has a shrine to the comfortable, fashionable, versatile UGG. This location has a much-​nicer-​than-​average design and merchandising that draws you right in, even the back of the store is lively with a huge video display.
Staff were a bit swamped on a busy Saturday but did excellent follow-​up.