The UPS Store

Very reliable service. Very expensive though, I’d only use UPS to ship expensive or urgent items.
If you live in an apartment that doesn’t have a concierge, UPS delivery is going to be a nightmare. They don’t drop packages, you have to sign, they don’t tell you what time they’ll arrive, they want you to wait wait in your house for hours and hours!

This UPS store is more than a print and shipping store — they are project delivery experts!
Our company had a major marketing campaign that needed to be launched in 48 hours — we called Brian around 5 pm to help us figure out logistics and costs. Brian was quick to understand our needs, recommend options that would help us get the job done, and then offered to help orchestrate all the logistics. We didn’t even have to go to the store! We emailed the files for all of our pieces the night before, and in less than 24 hrs he took care of every aspect of production, assembled all the packages, determined what type of shipping they would need to arrive by our deadline, and shipped them to over 200 locations across the US.
Brian and his team are rockstars, and we now consider them an extension of our marketing team! We’ll be working with Brian for every direct mail marketing campaign going forward. Highly recommend.
PS. The reason we didn’t call Brian til the end of the day is because we had been going back and forth with Fedex on price quotes all day. They refused to provide quotes over the phone because our request was apparently too complicated (though not for Brian). Instead, they sent the prices for each type of paper and colour combination– one email at a time.
Then they told us we needed to assemble all the packages and print shipping labels for all 200 locations, before returning to the store so that they could ship the packages. On top of that, they were going to be at least twice as expensive; so expensive, we were considering cancelling the campaign.
If you think all shipping and printing centers are alike, I’ve learned that they’re not. Go to the experts, you’ll save money and time, and your experience will be far superior.
Thanks again Brian!

Great service, fast and friendly. Brian is super helpful and knowledgeable

Ok now I’m pissed, Unilocal,but here goes… we needed to find a store in South Boston to shred, send an heirloom and turn in a Comcast box! We were heading towards an address for Comcast and saw a UPS sign. Parked and went in and met Brian. Very helpful. Great guy! He took great care in discussing the packing of the heirloom, directed me in the shredding process with Iron Mtn (?) and we were thrilled with the darling store front. Problem is they have no sign that they have any affiliation with Comcast. We almost left before we saw the # next door and realized we were at a three stop shop! How in the world can you offer services you don’t advertise? Apparently there is a sight in South Boston for sale but it is too much $$$. C’mon UPS get the price right and service the people! I am from Tucson, AZ and this would have been a no brainer! Thanks to Brian and my mother’s sharp eye and we were able to solve 3 problems at once but we spent hours trying to find a store in Southie! This location rocks if you can find it!

Frances makes this store the only UPS I will go to in Boston — she was kind, quick, and effective. I hope folks like her continue to be recognized for delivering customer service that exceeds expectations.
I go here for all my printing, faxing, and packaging needs.

Needed to get a document notarized. Notary was present and notarization was smooth.
Tips for people who need to notarize something here (or anywhere)
1. bring ID
2. don’t sign the thing until you arrive at the notary!
3. This UPS store was $ 10 per stamp the day I went.

$ 2.10 for printing a one page shipping label?! Many stores do it for free don’t they? Or have I been super lucky all this time? Staff there didn’t even mention there’s going to be a charge!

I came into this store on May 4^th to have a package delivered to my girlfriend for her birthday. I made it very clear to the gentlemen working it was really important to me that the package be delivered to her on the day of her birthday and not earlier. He assured me he could arrange that. I was very disappointing to find out UPS still sent it two days before her birthday. I wouldn’t think this would be a difficult task for a company that specializes in delivering packages.
I went back into the store for an explanation. The manager Stacey was apologetic and helpful. I wish I had dealt with her in the beginning. I would later get a call back from the store explaining that the store must call corporate to notify them if a package has a specific request date. It is still very disappointing to me that the employee wasn’t trained properly or didn’t care follow this procedure. The manager Stacey was gracious enough to refund my money but due their lack of attention to detail I wont return to this store again. Instead I will use FedEx. If anyone from UPS is reading this my tracking number was 1z6056YW1219070514 for your reference.

Monday morning, 4÷13÷15. Wow, how rude. The male attendant was so rude that the female attendant had to jump in from the embarrassment she must’ve been feeling on behalf of this asshole that was attending me. All I was doing was asking questions about the rate, and despite the fact that he answered incorrectly, he rolled his eyes at me and belittled me and acted as if was a huge bother. Never going there again.

No more pick ups then u get 1 star. It takes 20 people and 5 hours to explain the new policy. UPS trucks all over the place and no more pick ups that’s good. Next time I’m using FEDEX.

I send items from this store very often, it is very convenient for me. There are also very nice people working at this UPS.

Print: 59¢ per page
Computer usage: 50¢ per min
If you need to print something, this is right next to the Boylston stop right off the green line next door to Starbucks on the corner. It’s quick, fast and relatively cheap. I went in here this past weekend to print some work stuff, and had my usb. Guy behind the desk said to just jump on the computer and print it. Got off the computer and they charged me for using the computer! I thought the computer usage price was if you were going to use the internet, SO BE CAREFUL. Told the guy what I mistakenly thought, and he didn’t charge me; what a nice thing to do.

Not reliable. Dropped off my UPS package on Dec 21, 2012. The package has not left the facility by Dec 26, 2012. By comparison, I dropped off a U-​S-​P-​S mail on Dec 21, 2012 to the same addressee and it arrived on Dec 24, 2012.

The hours listed are wrong, it opens at 10am on sat and is open at Noon on Sunday

I like this UPS location. Friendly staff, short or no wait, and convenient. Gets the job done with no fuss.

Quick and cheap notary service! $ 10 per doc I think? Easy breezy if you ever need something notarized and have no idea where people go to get such things done (as I did not).
Convenient location half a block down Tremont from Boylston.

Very unprofessional. The one worker there also acted as if I was inconveniencing him (as previous reviewer stated).
I went in to have a package shipped, and one week later there are no tracking updates online.

Great, quick service and very helpful. I literally didn’t have to do a thing (i brought the item I wanted mailed un-​packaged because I wasn’t sure about the best packaging, since it was fragile), and I was in and out in under 4 minutes.

I stopped in here recently to make a bunch of copies and the one guy working was very unhelpful and unfriendly. He was the only one working and there were no other customers and he acted like I was inconveniencing him. I guess he was too busy with his book to do his job! I will never go here again. I later found out there is a copy shop virtually right across the street (and turns out they are cheaper than UPS too). I will be going to that other place for all my future copying needs.

This is the UPS Store I use when I have to drop off any ARS packages for work or when I have any personal mailings/​packages. I really like the guys that work here. They’ve always been incredibly helpful no matter what kind of stupid questions I throw at them. I kind of envision them all performing in a band at night. Package Deal. or something. That wasn’t creative. lol
The UPS Store would totally win my heart if they would lower their prices. Ooch. Everything from supplies to shipping. you’re kind of better off going to the post office. But it’s all about convenience isn’t it? And like I mentioned, the service is great. If you wanted to ship an egg to the west coast, you’d probably do well getting them to pack it for you. It would arrive in pristine condition. Not that you could ship an egg. It would have to be an egg shell since I’m pretty sure a liquid like that is banned. You’d think I would remember. I was a UPS employee for a month or two back in the day. Heh. I should ask. Hmm. maybe after I leave my job. Someday. Whattadork.