Steinert M & Sons Company

Excellent brand, best service and products
With regards to the comments of Hunt H.
That was not my experience. Perhaps before using somebody else property we should ask for permission to tried it as I did, I had no problems what so ever.
The clerk was just awesome!
In life you get back what you put in.

I come to the Steinway building for my voice lessons and I absolutely love my teacher. So… I give her and the facilities five stars :).

I bought a Boston upright from them a year ago. After a year of use, I discovered the piano happened to be a bad quality one after comparing it to other Boston uprights. Steinert took back the piano and gave me the option to either receive a new one or accept a refund in the forms of transferable credit + sales tax.
I’m happy that they stand behind the product they sell even after a year of use and would certainly buy from them again if I want to buy a new Steinway.
In the meanwhile I have about $ 10 600 worth of store credit for sale at a price of $ 9600. If you are interested, please message me. This transaction has to be done face to face in store.

Bring your business elsewhere — I have never experienced a more rude or condescending sales person than I have at this store. Here’s my story–
After graduating from a local conservatory with a degree in jazz piano, I was planning on relocating from my apartment to a house and was excited to finally have the space for a grand piano. As a gift for my graduation, I was allowed to select and purchase the piano of my choice — naturally, I chose Steinway and went down to Steinert & Sons location on the Boston Common to make an offer on a piano and hopefully make a purchase.
Upon entering the store, I noticed that there were no customers around, so I asked a male sales clerk if I could play some of their Steinway B grands. He said that I could, and so I sat down and started playing some jazz. Almost immediately, a female sales clerk came from the back of the store and rudely told me — «I’m going to have to ask you to leave — we can’t just have an amateur musician from out of town come in and play our pianos.» The male clerk said nothing.
I was absolutely dumbfounded by her comment, and promptly left the store. Being a skilled and educated musician who has invested a lot of time and dedication into my playing, I could not believe how poorly I was treated at this store. Not a single sales representative asked me if I was interested in making a purchase or what my budget was. Rather than try again with these snobs, I brought my business to a Steinway dealer in NYC and was very satisfied with my experience.
If you enjoy snobbery and dealing with rude sales clerks, I recommend shopping at Steinert & Sons. Otherwise, bring your business elsewhere. The fact that they deal fine pianos makes no difference to me — the utterly poor service I experienced will be something I never forget.

Ironically, it was only «after the fact» that I realized that we had just bought our third piano from Steinert. For those of you who abhor the gory details, please feel free to skip the rest of this review since it should be perfect clear by now exactly where I am going with this.
It took a long time for us to warm up to the inevitable trip to Steinerts. Having bought two pianos from them, they were clearly our preferred vendor, but, due to financial hardships, they had moved off our radar screen as we had set our sights for an excellent (used) baby grand for under $ 10K. We were in denial.
My wife needs the piano for her studio. We had been combing Craigslist for weeks, looking for a bargain and wallowing in denial. We were not going to find the quality that we wanted in that price range. Like the salesman at Boston Organ and Piano said, «We are picky people.»
In the interim, we (at my insistance; my wife knew better) visited «The Piano Man» and «Boston Organ and Piano» (please see my reviews elsewhere on Unilocal). That was a snout full!
So we went to a special all-​Steinway event at Symphony Hall in Boston with many discounted pianos, typically «like new», having been lightly used for several months at places like Tanglewood (The BSO summer home).
Our sales person, Jim Black (from LA) was nice and professional. The selection was impressive and extensive.
We told him we were looking for a satin black baby grand. He soon showed us the «Boston» piano, which is a Steinway brand (please see my review of the Boston piano, elsewhere on Unilocal).
I had never seen the Boston piano before, and I was immediately impressed by the look; it looks like a less expensive version of a Steinway, which is exactly how it should look! The finish and the brass fittings were perfectly handsome. The plate, the strings, the bridge, the pinblock, the legs; everything looked Steinway. The brass logo on the dropboard (keyboard cover) was well done, and next to that was, in beautiful cast brass, the inscription «Designed by Steinway.» Nice.
My wife plays the Steinway B, the second-​largest piano that they make. She had prepared herself for this moment, because this piano is not in the same league as her B. Not in the same league acoustically, and not in the same league financially, since it costs upward of four times as much! So it was with measured expectation that she began to play.
Having owned Yamaha and Kawai, she is familiar with the uniform brightness of Japanese pianos. Brightness is her least favorite thing in a piano. As any Steinophile will tell you, nothing sounds like a Steinway, and it has been hard for her to find a (non-​Steinway) piano that sounded good to her.
As expected, the sound did not have the same bell-​like Steinwayesque quality that she knows and loves, but, unlike any other brand, it does have a similar voicing and tonal quality. The touch is Steinwayesque; everything is Steinwayesque. What’s not to like?
After grilling Jim on all the most technical aspects of the beast and how and where they cut the corners to keep the cost down, I came to realize that I really liked all his answers, and I liked the compromises that were made.
Then I pondered the cost, which was well above our budget, and the cost of the debt service for that price. Once I calculated that one more lesson per month will cover the cost of the debt service, I immediately concluded that she must have this piano to grow her business, and that the benefit far outweighs the cost. That’s when I got all hot an bothered about buying this piano for her.
At about the same time, she was FEELING this piano and the feelings were all positive. We got on the same vibe at the same time.
So, after a brief Tet-​a-​tet, I began my typical tiresome and futile schtick of making offers below the asking price (it doesn’t hurt to ask) which were politely, professionally, and firmly rebuffed by our salesperson. The price was fair and well below retail, and I knew that we would have to pay it if we were to take this piece of art home with us. So I quickly resigned myself to that. Then, as we went on to view more pianos, Jim slipped the red «Sold» sign on the music stand, and I felt real good.
Soon after, signing the papers with the president of Steinert sitting nearby, I casually mentioned that this was the second piano that we had bought from them, and how much we like the company (they really are a class act, if I must say so in such a crass manor). They have always treated us so well…
Like I said before, sometime after that I realized that this was actually the THIRD piano that we had bought from them. That lifted an eyebrow or two, and it startled me as much as them. So I told him, «I think the message is that we like you.» And that is the message: we like Steinert. They are the best. For us. For value, for service, and quality, nobody in New England matches Steinert.
BTW, we really like our sales associate Liz Diamond.