South Boston Independent Taxi Cab

I have used this company at least 2 dozen times for myself, my family, friends and coworkers. I often call ahead, but sometimes just find a cab on the street or at a taxi stand. The phone dispatcher is generally easy to understand and brief in his questions. The drivers are generally polite, speak good English, and take the most reasonable and direct route to the destination. The drivers also generally seem clean, and professional. I have never been overcharged or told the credit card reader didn’t work. I have been in a few cabs without seatbelts but otherwise the vehicles seem to be in good working order, clean and comfortable.
This is a decent company in the Boston area.

They don’t show up. Quoted 10−15min twice before. I called multiple times after waiting and the last time I was standing in the freezing cold for 20 minutes. No one answers the phone if they’re busy, no call back, no ride, just not a reliable means of transportation.
Step your taxi game up Boston or Über will own this city.

The ride was fine, but I got about 5 words and a grunt out of the driver. Decidedly poor customer service.

Terribly scary service. Took cab # 898 at 10.35pm on October 19^th from Back Bay station to the Hilton. First the driver yelled at me for taking his cab and not walking there. Then, yelled again for using a credit card. After giving him a 50% tip for his service, he flung the receipt at me and just stared. I said thank you after no acknowledgement…

Don’t use Independent if you are trying to catch a flight unless you like running through the airport. Unreliable and dispatch is not very friendly. Give yourself at least a half hour to wait even if they tell you it will be 5 minutes but then again they don’t really tell you how long to expect to wait anyway. My fault fire thinking people actually know how to do their jobs.

I missed a train because of South Boston Taxi. I was told they would be here in 10 minutes and I called back after 15. I was told the driver assigned to me had taken a fare from the street instead. Terrible unprofessional service.

Unprofessional at best. Rude dispatch, even though they are in south Boston, they can’t find an address in first street, the cabs are metro, not independent, because they are old and broken down, the cabs metro Boston wouldn’t use anymore; broken down seats, cigarette smell, etc.
Make sure you call INDEPENDENT, cab, not South Boston Independent.

I think they’re pretty awesome. I have to get to work at 5 am sometimes so I call and book the taxi the night before and it’s usually always outside at 4:45 am. There’s been a couple of times when they haven’t shown up and I had to call which was really annoying because I ended up being late for work, but besides those couple of times I’ve got excellent service and am thankful for this company helping me get to work when the T isn’t running super early in the morning.

I have been using this company for about a year and a half only out of necessity, because the only other one that picks up in my area — Milton Cab — sucks. This one isn’t much better. Their one advantage over Milton Cab is that they have a credit card machine and don’t try to pull the whole «I just ran out of paper slips and need cash» thing. Everything else sucks.
They have bad organization and no sense of time, and will never give you any time estimates, not even rough ones. It can be 5 minutes, or it can be 50 — eh, it’s not like you have anywhere to get to, right? If they’re busy or there are delays, they don’t have the decency to warn you that the wait time will be longer. No matter what time of day or night, it’s always «not long» or «he’ll be right there». If you call back to check where the hell your cab is, it’s always «he’s on his way» or «any minute». Then 45 minutes later the driver shows up and says «oh but they just sent me 5 minutes ago» because the other driver didn’t know the area and got lost. Lost?!? In the age of GPS? Then I always have to guide them to where I’m going because NO, they do not have GPS, and will run me around the long route even if I’m going 3 blocks away! If he didn’t get lost, then it’s something else or another that ends up in a minimum of 30 – 40 minutes wait time for this damn cab if you call from home. To add insult to injury, the dispatchers are grumpy and snappy and sound like they want nothing to do with you.
I have already missed several doctor’s appointments because of this company and absolutely dread having to use them. Absolutely unreliable and unprofessional! The taxi monopoly is forcing people to put up with sh*t like this just because there’s nobody else you can call. So the company has no incentive to improve. Free market my ass.

I called for a cab and stood outside to wait. After 20 minutes, I called and asked where my cab was. The dispatcher was rude and said that the driver had already come. And she would send out another. The driver showed 8 mins later. The cab was clean and didn’t smell like cigarettes. He used the GPS to get me to my address, and he was polite and professional.

In the morning, I called to have two cabs pick up 8 people up in South Boston at 4:15pm. We only needed to go a few miles. After they didn’t show up on time, I called multiple times to see if the drivers were close by. It took four calls for someone to pick up and tell me the drivers were on the way. After 10 minutes, they said the drivers were on the way. After 20 minutes, they said the drivers were on the way. Finally, we all just walked down the block and hailed two cabs driving by. I would never call this cab company again and hope they go out of business so nobody else makes the mistake of calling them.

Please, DO NOT use this company for travel. We came across a driver who took us WAY out of the way and literally stopped the cab, turned off the meter and got out of the car to fight me, just because I said «Where are you taking us because our hotel is on this same street.». I didn’t get in his face but I did take a picture of his cab and walk away. Later, I called their office to speak to a supervisor and they actually backed the driver saying «Maybe you shouldn’t have called him out on it.». In fact, the supervisor sounded just as bad as the driver in the end. My life is ver public and if you look me up, you’ll see I’m a positive guy but when bad things like this happen, I can’t hide it. This was the worst cab experience I’ve ever had and I’ve had a lot. Please, avoid this company for your own sake.

This place sucks — they won’t take you to the airport at 6am, or 6pm or pretty much any time between.