Rolls Realty

After 7 years I am leaving this building and will miss these guys!!! Still he beat management company. Diane is the begs and so is Bill! Wish every building came with these two :)))

Lived in a basement 2-​bed apartment on Comm Ave run by Rolls Realty from 2006 – 2008 (my roommate stayed another year as well) and then when I moved back to the area in 2011 I went with them again. Unlike other real estate companies in the area, they will actually show you the apartment you see a listing for, and they run the buildings themselves. Any time I had an issue (our basement toilet flooded sometimes!!!) we just went to the office and they fixed it within a few hours. Even living in the basement the building was clean, no mice/​rats, no insects, nothing. I couldn’t believe how efficient they were, really. Tried finding an apartment through some other Allston agents and had the most miserable time. Glad I came back here. The in-​house realtor who works with them is never pushy and gives you time to look around and make a decision. Still so happy I live in their buildings!

I rented an apartment managed by Citi Realty (I think this is the same as Rolls Realty), and one of the best experiences I had as a tenant.
We had a live-​in super who was friendly and made sure problems were promptly fixed.
The office ladies were organized, approachable and responsible about getting important paperwork regarding the apartment back to me.

I’m still new to my apartment (managed by them), so I don’t want to sound too damning. BUT I will, because these guys really stink so far. Four pieces of evidence: (1) the realtor is high-​pressure and will say anything to make you sign. He told me I could move in one day early, and then once I signed a lease told me I couldn’t… I could give more examples, but let’s face it… I’m entirely too lazy. (2) A rat died outside my door, and it took them 2 days to pick it up. When they did, they left behind the lovely maggots, which then turned into lovely flies, which then left behind more maggots… ah, the circle of life. (3) I’ve been here for less than a month, and currently have 3 dead mice sitting in glue traps. There’s a hole in the wall through which the aforementioned mice freely enter and exit but the management company hasn’t fixed it (although I’ve asked a couple of times). (4) When I asked if I could have my warped, broken counter fixed, the maintenance guy told me that the company’s unofficial policy is «if you can rent it, don’t fix it.» I’ve gotta say: In 3 years in Philadelphia and 5 in Boston, this is the worst experience I’ve had.

Rolls Realty is a great management company. The building I lived in was a bit old, but my apartment was newly renovated. I had complaints about the paint (you should remember to ask for the walls to be newly painted, which I forgot to do), but they came and touched up the walls later. If there is a problem with anything — leaky faucets or noisy neighbors, they are very responsive.

The best management company I’ve had in Boston. Contrasted with previous experiences from Boston Realty Works, Fineberg Management, and Alpha Management. Rents are great, buildings are in good shape, service calls are prompt and to the point, buildings are in great locations. No fee or application fee is an added bonus. Live-​in superintendent at 115 Norway is fantastic.

These are the best landlords we’ve had in Boston, great with service calls, and good rents, rarely adjusted.