Lush

I am sad that this location has permanently closed. The sales associates were so knowledgeable and excited about the products. With their help, I put together excellent gifts and even found some great things for myself. Highly recommend the shampoo bars and R&B for hair as well as the LUSH classic ocean salt for face and body.

Went here to get a gift for Mother’s Day. I got her two facial masks (Brazened Honey and Catastrophe Cosmetic). They were $ 6.95 each plus tax for two small containers (each containers maybe has 3 uses out of it). They have to be kept refrigerated and used within 3 weeks because they have no preservatives (this is what a sales girl told me). I honestly didn’t think the store as a whole was that expensive considering the high quality and fantastically aromatic merchandise. The only downside was that the store is kind of small so it was SUPER cramped. Even so, the cashiers moved very quickly while still being genial. It’s no surprise that the store is so popular. Only recommendation would be that they move to a bigger location if at all possible.

The people who work here are friendly and awesome without being in your face. This was my first time in a Lush store and whoa when you step in, your nose gets a fragrance explosion. The lovely Ashley introduced me to some face products, massaged some stuff into my hand and sent me on my merry way with the Angels on Bare Skin face scrub and a sample of the Vanishing Cream to try. It was awesome. This is definitely a candy store for adults. I also got the Hair Doctor. Everything works wonderfully so far. You won’t regret buying shit here.

Came here with a friend 20 minutes before closing. Most sales associates would give you a dirty look, but not here! I was looking for something that was good for peeling skin and they were all so helpful!
This sales associate I can’t remember the name of, had curly turquoise hair, she was so excited to help. Got sat down with a huge bowl of warm water, and helped me test out Ocean Salt, Volcano, and they were both so great. There was also a cream, it was pink and thin consistency, that I didn’t really need but it was really nice. Even though I didn’t buy it, she gave it to me as a sample.
The process took about 20 minutes, and they explained what else I could try for next time. ⁵⁄₅ would definitely come again. Also bought the bubblegum lip scrub YUM.

Parking is extremely limited (it’s on Newbury St after all), but if you’re walking in the area, it’s really not a bad stroll. This is the Lush I find myself perusing whenever I’m in Boston.
The store is dusty here and there (it’s situated in an old building), but it’s relatively clean otherwise. It’s also ALWAYS bustling with people. That said, for a store its size, I’m always impressed with the amount of product it has in stock. There are so many bath bombs, bauble bars, gels, etc, that it’s hard to keep up with!
I was helped by Maya during my most recent visit to this store. She helped me find a number of bath bombs for my babymoon (weekend of 2÷21−2÷22)… and it was the perfect way for me to unwind and relax before baby comes.
If you love Lush, you can’t go wrong coming here!

Amazing products as always, and the friendliest most helpful staff in all of Boston.

Not my favorite Lush, by a longshot.
What is neat about this store is there is an associate outside on Newbury Street doing demos. That’s pretty awesome.
What isn’t awesome is how the store is SO BIG (yay, compared to the other stores I have visited) but very quickly becomes very small when smothered by sales associates.
I get it. I’m a Lushie. Associates have to talk about the product. But when I’m giving you the crossed arm «just coming in to pick up x product» please leave me alone. When I ask where a certain product is because the stoer has no organization, don’t start throwing other products at me.
What really got me was that my friend was making a purchase, and we were in line… but a group of about 5 women were all buying products, and the associate that was helping them brought them to the register and started ringing them out instead of taking the people already waiting in line. Great way to make customer loyalty… aren’t all customers equal? I’ve been known to drop 200+ dollars in one stop at Lush, but this time I was just picking up one item. That doesn’t make me any less of a customer.
This store has so much potential, and so much space, but I was just so put off by the service here that I would rather stick with my Lush PVD girls.

I never understood expensive soap and body products until Lush. Especially the very pretty Newbury Street location!
Now, a zillion amazing Lush products later…
The employees are super knowledgeable and I can come to them and tell them what I’m specifically looking for in a soap or body wash, etc and they help me right out. Rae (the girl with all the lovely hair colors) always smells delicious and gives the best hand massages to help pick out which lotion is the best! Every time I go in she helps me I end up walking out with yet another bag of goodies, whether it’s a face mask, scrub, soap, hair product, shampoo, lotion… the list goes on. Rae and Lush just make me happy! Can’t wait to do my holiday shopping there.

I’ve lusted after Lush products in many of my friends showers and just never wanted to fork over the dough. But I was on vacation in Boston and couldn’t resist getting a little something.
Just wanna give a shout out to my girl Dakota on the sales floor at this location, she was so warm and knowledgable as well as down to earth and helpful. I hadn’t intended on getting anything, but then I had such a good time with her and she was so genuine that it really made me believe the product was worth it. You do feel the sales-​oriented environment, but just politely decline if you want to wander and admire fairy wand bath bombs alone and they’ll totally understand and let you shop in peace!

LUSH is my guiltiest pleasure. It’s worth it. I love their Ocean Salt and I just got Dark Angel. Their bath bombs are dangerous in a jacuzzi so be warned. You can’t go wrong with most of what is here. I guess the only useful thing I have to say is recycle your pots. :-)

Lush lush lush… Oh how I adore thee! Ok so let’s get this straight the products here are amazing! High quality and mostly natural ingredients that would make anyone feel rich or at least super important… I love the facial scrubs, sulfate free shampoos and hair products and I love love love their soaps…
So why would I give them a three is I love their products? #1 lush is a little pricey if you ask me but price is nothing when you consider the quality of what you are getting.
The real reason I can’t bump up the star rating is the customer service at Lush! They teach their employees to be wayyy too pushy! You can never shop in peace without feeling like you have to buy thousands of dollars worth of goods to feel worthy enough to shop here and that’s just not cool… If I just want soap and a bath bomb don’t pressure me into several skin products I just don’t want that! I’ve been to lush in a few different cities and it’s always the same… Buy buy buy and sell sell sell! I love you lush, your products are just that but man you guys need to all take some serious chill pills before you come to work.

LUSH is amazing.
The staff are all SUPER friendly and knowledgeable and make great product suggestions. I wish I could take all of their suggestions every time because the product quality is impeccable and I usually leave with at least two more products than I planned on.
If a batch of product is not up to snuff, they will not sell it. This makes me feel very confident purchasing products from here because this is clearly a business that is conducted with integrity and care.
I love the henna for my hair color because it is natural and the colors look great (I have tried marron and nior).
The fresh masques, body lotions, bath bombs, lemony flutter, ultra balm, and hair treatments are wonderful.
They also are always actively supporting a great social cause :)
Karmatically sound business at its finest (and best smelling)!!

Today was my first experience inside a physical Lush Store. I’ve purchased items online as the area I used to live in did not have a local store.
I agree with a lot of the complaints on here — the staff are a bit pushy. I dragged two friends in who weren’t too interested and were just letting me buy my stuff and they got pulled into a few demos they did not want. I am generally okay with overzealous salespeople, but a few comments I heard today just felt disingenuous. I like blunt honest better.
That being said I love the Buffy bath bar and have been using the New! bar shampoo in the cinnamonny scent for a new months now as well. I’ll definitely be back!

What a delightful little store.
I had never been to Lush but I am so happy that I walked in. The delicious aroma engulfs you as soon as you enter.
As a new comer, the employees noticed I could use some assistance and quickly glided towards me in a flash. They gave me a tour of the premises and a detailed explanation of the variety of hand made products they provide.
All employees were cheerful, polite and welcoming. They are so dedicated that they’ll even give you a hand or foot massage with their products!
So far the products I bought are excellent so I am positive that I will return!
P.D.
Don’t forget to sign the Shark Petition.

LOVELOVELOVE Lush.
But this location could not be more annoying…
Everytime I go into this store the sales people are obnoxiously over friendly and aggressive. I bought a few products at another store and wasn’t happy with a few of them and wanted to do a return. I’ve been avoiding coming to this location to do it becuase I knew they would make it a huge pain. It took me about ten minutes and 5 times being asked if I need anything else… I get your store needs to make a goal but It’s not right to make a loyal customer dread a return. That being said go to ANY OTHER LOCATION for an enjoyable experience :).

As soon as you walk in you will always be greeted with smiles and an offer for assistance. If you’re looking to just browse, just tell the associate so and they’ll give you space.
The smell of the store is very strong but don’t be fooled! They have some subtle and mild soaps and products that won’t make your house smell ultra sweet (but they have wonderful strong smelling stuff too if that is your desire!). My favorite soap bar is the sandstone — it smells lemony citrusy and fresh and exfoliates really well. No other product has smoothed my bumpy arms like this bar! I’m generally more of a body wash girl but I’m a huge fan of Lush Soap bars because they leave your skin feeling moisturized and clean. I also love their ocean salt. It makes your skin feel fabulous!
They have great fresh face mask options too. I’ve tried the Mask of Magnaminty and Love Lettuce. Really liked both. Wasn’t a big fan of a coal face wash that I used. It felt great as a scrub but my skin didn’t react well to it — I’d have mini breakouts every time I used it which was very unusual for me. I gave it to someone else who ended up loving it. I love how the products make your skin feel overall. Will definitely be coming back again and again to try different shower bombs, body bars and face masks.
Check this place out if you’re looking for a nice at home spa day!

Absolutely love the bath bombs and Sexy Peel soap from here.
The staff at the Newbury location are always nice, and have great suggestions. How can you complain about that? It just makes the $ 10 bar of soap that much more worth it!

I came in here for the first time in my entire life. I was meeting some friends there who wanted to pick some items up, but I came early and I was staring at their handmade soaps.
This really nice lady who worked there walked up, explained things about the store and how the soaps were made, and offered me a hot cup of tea while I waited! It really looks like a nice place to be. I was enjoying myself so much, even my friends were amused.
Thank you, lady, for making my day. :)

It’s fun to come here and smell the varieties of soap, but it’s overpriced! I will not spend that much money on soap, I don’t smell that bad.
I have to agree with prior reviews, the staff here is really aggressive. Lush gals, chill out! It’s already too much having to tolerate the smell of bubble gum soap so I don’t need an associate on my tail asking me what my skin is like, or what I like to experience in the shower. Weird and overwhelming. Please stop.
I did buy a few things, but other things I wanted to return a couple days later. Once again I was greeted by the cheery, «bubbly» (pun intended) staff. However, unlike my first visit I realize their smiles dissolve once you claim that you have a return. What is so baffling about a return that warrants a total 180 in your attitude? Isn’t it store policy to return merchandise if not satisfied? I won’t be returning here again. I love to pamper myself but Lush is just a glorified soap store. Nothing special.

I swear, the feeling of walking into Lush is like when your mom takes you to the playground and first lets your hand go. I feel like running around to every display, smelling & touching everything, & jumping into a big tub filled with bubbly bath bombs.
This Lush is bigger than any other one I’ve visited.* The girls are friendly & helpful, as usual. I didn’t want any demos or washes the day I went in, & they didn’t push it. I asked for a little help deciding on bubble bath, and they were very knowledgeable & descriptive about each option available. I walked out with more than I intended to buy, but isn’t that how it always goes at this store?
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
* Most of the Lush stores that I’ve been to are kinda cramped, but this one is a couple of rooms with more than enough space for customers, staff, & displays! Love it.