Jack Conway & Company

I had a very bad business experience with Joel Brint Realtor a year ago and he is still harassing me. Be careful of him as he is a very sick stalker.

I have never had a worse experience working with a realtor than I just did with Kristen Day. What a horrible representation of this company! She’s a bull. She seemed completely put out to be showing me this particular apartment and told me I couldn’t even fill out an application because my roommate wasn’t with me. I’ve never heard of such a thing! She didn’t utter a single word the entire time I was in the apartment and snapped at my mother for asking a question. What a waste of time. I will never be working with her or any Jack Conway agents again. I would rather sleep in a box than give her money.

I should have listened to the reviews… true to form, the lovely (SARCASM) Kristen Day was 20 minutes late, took 3 – 4 personal phone calls, and wasn’t apologetic at all.
she literally rolled up, screeched to a stop, double parked in southie and threw her blinkers on, basically ignored us during her introduction, and then gave us a 3 minutes tour of the apartment (which wasn’t good by the way). Then she announced she would «be right back» let her colleague in with others who were seeing the apartment, and then rushed us out to show to another couple.
I cannot honestly think I would EVER pay this woman a broker fee when she actually made the experience worse.

Whatever you do dont deal with jack conway office on beal street in quincy its all about the next deal. Once my purchanse fell apart they had no interest in returning the deposit. It was always another reason, 9 months later. The customer service is terrible to the point that they will hang up the phone in the middle of a convesation. No need to put up with the office manager at this location, to many other great firms out there.

I just recently rented an apt in Southie and worked with Jeanine and Kristen. Both of them were extremely nice, professional, and helpful. I originally looked at the apartment with Jeanine. She told me everything I needed to know, covering all my questions and then some I didn’t even think of. She wasn’t pushy at all and didn’t seem like she just wanted to make a sale. When it was time for me to sign the lease, Jeanine was on vacation so I signed with Kristen. She was also very nice, and completely explained everything on the lease I was signing so I didn’t have to worry about anything. She also offered to pick up the keys for me from the landlord so that I wouldn’t have to miss work to get them. I had a very good experience with Jack Conway and would recommend Jeanine or Kristen to anyone.

My sister was recently in town searching for an apartment rental. She’s moving to Boston from Western NY. She set up an appointment with a realtor at Jack Conway, and was given a harried tour of a one bedroom in Southie. While we were at the apartment (15 minutes), the realtor took three calls, and ran out of the apartment to move her car. She clearly didn’t have time to show us the place.
Now, given that this person would’ve been paid $ 1400 by my sister to rent the place, I would think she could’ve given us 15 uninterrupted minutes of her time to show us the apartment, answer questions, and explain the rental process. She gave my sister an application and said to fill it out if she was interested (she was).
We had also visited another apartment, not via this realtor, and were told to fill out an application, as well, if interested. Throughout this process, we’ve discovered that all application processes are totally different!
The next day, this realtor called back and said the landlord would like to meet my sister, so we set up an appointment to meet with her; there still was no guarantee that my sister had secured the apartment.
When we arrived, a different realtor was there (her name is Kristin), and while we were waiting, my sister asked Kristin if any other apartments had come on the market. Kristin then informed her that if she was still looking, she shouldn’t have agreed to meet the landlord, and that she was expected to sign a lease that day.
NONE OF THIS WAS EXPLAINED. Perhaps it’s intuitive if you are a realtor, but it is NOT necessarily assumed knowledge if you are new to Boston’s rental market. A realtor’s JOB is to explain these processes, not just collect checks for rushed apartment showings. To me, «meeting the landlord» would indicate that the landlord would like to meet potential renters to ensure they’re not crazy people. «Meeting the landlord» and «signing a lease» are two different things. What if the landlord didn’t like her?
Kristin basically then threw us out of the office. I have never been treated so rudely by a person. My poor sister was nearly in tears.
Clearly, they don’t care about their customers, not even affording common courtesy. She accepted no responsibility whatsoever for any misunderstanding or lack of information.
I was absolutely disgusted with her treatment of my sister, my mother, and myself, who were all in the office during the «meeting with the landlord.»
I would NOT recommend this realty company, especially Kristin. Go elsewhere.