Grettacole

This salon was just ok, which is surprising since it has a generally great reputation. The staff was very friendly and personable but my up-​do was just ok. The pins kept coming loose and I ended up taking it out and re-​doing my hair before my event.

Every woman knows there is no feeling like that of getting a fresh new hair do. I myself feel like I could strut down a catwalk after I leave the Salon.
I have been at Grettacole twice and both experiences have been excellent. Jillian has been my stylist for some time now and truthfully it’s because I have never felt more comfortable with anyone else. When Jillian left her last salon I had to
Follow her to her next location. I can be a difficult client at times, but Jillian knows how to listen to my request and always delivers. Jillian has guided me and my locks through fabulous pixie cut, angled bob, brunette to ginger and now a sleek straight look with keratin. I am eternally grateful to have found Jillian, I can’t boast enough about this girl, she’s awesome!

Don’t waste your time or money here on blowouts. They rip you off and don’t tell you the prices until after you are done. They quote one price over phone ($ 45 for blowout) and then charge you for curls without telling you until you are done. Just go to Dry Bar — so much better and easier!!!

Gwen is an absolute gem! I followed her from her previous salon and could never be happier. Although a little pricey (about $ 50 for a cut and wash with a complimentary blow dry) but you are pampered the whole time. The atmosphere is calm and relaxing (perfect to relieve all the tension from the week) and beverages are provided. The stylists are great at giving you the exact cut you want and if you aren’t happy they will fix it free of charge. Travel by T if possible, parking is limited and valet is $ 15 after Grettacole validation.

I don’t get my hair cut often, perhaps twice a year, three at most. I have been a customer of Grettacole in the past and I’ve always walked away from a junior stylist with a reliable and good haircut. Nothing amazing, but good. I was due for another haircut when I saw a Gilt City offer for a haircut and blow dry with a junior stylist, so I figured I should book it.
I called up and they booked me with Jill. When I got to my appointment, she asked what I wanted and I said I wanted layers with face-​framers in the front. I have thin hair, but a fair amount of it. Jill shampooed me and went to work, but first she said «I always cut parting your hair in the middle and then I adjust the cut later» which should have been a RED FLAG because no stylist I’ve ever known has ever cut that way. But I figured all stylists have their methods, right?
Long story short, it was the worst haircut I’ve ever had in my life. Not only was Jill rough with my hair the entire time, everything was uneven and the «layers» were only one layer. It looked like you chopped off the top layer of my hair and just left the bottom part. The pieces in the front were an inch uneven. The entire process also only took 30 minutes, when normally it takes over an hour. However, the way she blow dried it, I wasn’t completely sure it was so bad, so I left the salon and figured I’d look again after I washed and blew dry my hair.
It was horrible. I showed my friends and my coworkers asking if it really was as bad as I thought and everyone said it most definitely was. Even my boyfriend. Big warning sign. So I did something I never do and called back to ask her to fix it. They booked me the next day and Jill met me, obviously peeved that I was back in the salon. She asked me what was wrong (but wasn’t it obvious?!) and I told her that it was uneven, and if she could soften the layers, that would be great. After she was done, I looked in the mirror and it was even worse than before. Rather than go through another round of it all, I left the salon and promptly booked a haircut with a well-​reputed salon and it was amazing. I will NEVER go back here, and absolutely DO NOT go to Jill.

I’m always a little nervous trying a new-​to-​me salon, but I’m glad I took the risk and grabbed the Gilt City deal for cut/​color/​blowout with a Junior Stylist for $ 79. Such a great deal and great way to try out the salon & stylist. I am THRILLED with my cut and color — Samantha did an amazing job. She instantly understood what I was going for and her translation of that into what would work best with my hair and face shape was perfect. Her personality was great and her work was meticulous. Desk staff and everyone I encountered were friendly, informative and very helpful.
I also had an eyebrow wax with Eun, who was equally charming and meticulous. I love the natural-​looking arch she defined and that she kept plenty of width/​thickness. All around wonderful experience — I’ll be making it my regular salon going forward — I’d happily pay full price for these results!

I am so sad that Cintia went to Green Tangerine Spa :(She was the best massage therapist and esthetician. I loved seeing her when getting my nails done and getting everything done in one stop. I will continue going for my nails but will follow Cintia. The salon is a little run down, I hope the owner does some spring sprucing!

I got the gilt massage with the absolute worse massus ever! Pomedina was just horrendous. She did not focus on my lower back like I asked literally hurt my neck and upper back and just irritated me with the worst head massage I ever had and then proceed to do a weird face massage with the same body oil she used for my body and totally ruined my hair! Avoid!

I have been here twice for a facial via Gilt City. Both visits were pleasant and I liked the results, but it didn’t blow me away. One note, this doesn’t have a spa like waiting room (didn’t bother me, but might deter some).
I most likely wouldn’t pay full price, but I would if I saw another deal.

I went here for a facial, Swedish massage and mani pedi — had I not had possibly the best facial I have ever had, there is no way I would rate this place a 3. The ambiance of this spa is run-​down and not what you would expect for the Westin in a city location. The front-​desk staff seemed stressed out and had no idea when they looked up my name what services I was booked for. Luckily the wonderful Brazilian woman who did my facial and massage was fantastic. The massage and facial were back to back so no waiting and then I went straight to the mani-​pedi. I’m in my twenties and take religious care of my skin (no tanning— and on-​point skin care routine. No one wants to look like a raisin later in life) and my skin was noticeably plumper and glowwwyy after. The Swedish massage was great as well, very relaxing. The facial room itself was nice – unlike the rest of the spa. The mani-​pedi room has chairs with a non-​removable tub which I avoided (hello bacteria of every other person who has had one). I got one of the worst mani-​pedis I have had. The paint job was amateur and all my fingers had horrible long hang nails after (painful and yucky!). I would book a second facial here in a second with the woman I had but otherwise, skip this place! Facial-​5 Massage-​4 and Mani-​pedi-​1.

I found a great deal on Gilt City for a spa day, which consisted of facial, massage, mani and pedi. I arrived and was given a form to complete, then taken to a room for my facial. Cintia was amazing! She recommended products but was not pushy about it. I really enjoyed my facial with her and will definitely return! I loved all the products used on me and noticed an immediate difference in my skin.
Next up was my massage, unfortunately I had to wait about 30 minutes, I don’t mind waiting but it would have been nice it someone had actually told me there would be an extended wait instead of having to ask. The massage was great though, and Proba (?sp) was amazing at working all the tightness and knots.
The nail services were with Nita, she did a great job and I really loved my nails. Everyone was efficient and friendly. The only drawback is that there is not a nice waiting area and there is some renovations being done.
Overall this was a great deal and place to go. I will return and can’t wait for my next facial.

I used This salon around the holidays for a cut and liked the services. I tried something new with bangs and was told I could stop by anytime to get the trimmed free of charge. I decided to take them up on this offer and was decently happy with the trim. When I went to leave they hit me with a $ 15 charge. This is not what I was expecting from a «free» touch up. After this I wouldn’t personally return. There are so many great places around the city to get a cut/​trim.

Looking for some deals on massage studios on Gilt City, I found this place offering a deal on massages so I decided to get it. When I called in for an appointment, the lady was super nice and accommodating when I had to reschedule later due to a personal emergency.
The place is located inside the hotel and was a bit tricky to find but got there early. They offered me tea and a few forms to sign as part of the check in so I would give yourself at least 10 minutes before the appointment for that.
While I was filling out the form, my masseuse, Cintia greeted and made me feel very comfortable. Being a shy person, it’s often hard for me to speak to strangers but she really made me so comfortable that I could tell her about my job and places I needed work on.
Her work was fantastic. Since I walked 10 minutes in the cold boston weather, my face was very dry (even though I had a moisturizer on!) Which she pointed out and gave me a complimentary mini facial with my massage! Her work on the massage was incredible– she really worked on my trouble spots with detail and I felt so relaxed after the massage!
Thank you Cintia for making me comfortable and if I could, I would add another star to a great service I had! Thanks so much!

Purchased a gilt city coupon for a cut and blow out and so glad I did. Front desk staff was warm and welcoming. My stylist, Jillian, was fabulous. Best shampoo and head massage ever. She was very in tune with what I wanted and explained what she was doing along the way (which I really appreciated). I love my new do and am looking forward to showing it off. Will definitley be back to see Jillian.

Purchased a Groupon/​Gilt certificate for a 60 minute massage and thought I would use it during this busy time of year to relax and unwind for an hour. Unfortunately I was very much disappointed.
The front of the house portion of the salon looked great; stylish, clean, bright and inviting to the Westin and upscale Copley crowd. However the back of the house where four rooms for spa services were located left MUCH to be desired. The room with thin walls and poor decorations did not bring any sort of serenity, especially when clients came to use the bathroom or workers came to the back to grab things and chat — you could hear all of it. Luckily the lights were off in the room because the half painted wall, cluttered sink and and boombox cd player would have really sealed the «not spa zen» feel.
My masseuse was very nice and generally thoughtful, however her age and ability to really create a relaxing and calming massage was somewhat missing. Definitely feel badly saying this, because she was sweet — but for what I was expecting from this salon & spa and it’s location I was not impressed.
Overall, this company needs to put as much work into it’s spa services if it is going to keep them, charge for them the prices they do and attach their name to it. Overall very disappointed and if I had not gotten this via a discount site I would been extremely angry at wasting this amount of money.

DO NOT GO HERE! My day of relaxation at Grettacole ended with midnight call to urgent care as my face was burning, red and covered in hives.
I had a Gilt voucher and went with friends this past Saturday. First, this is not a day spa. There is no lounge, changing area or robes offered to customers. I began with a facial and should have known something was not right when I was never asked to fill out paper work… bad sign. Next was a massage. Same thing. The massage therapist did not ask any questions, she simply began the massage. Essentially I had lotion applied to my body; it was not a massage. Additionally, the room was cold and the lotion was freezing. The mani/​pedi space is tiny. There is no room for a dryer so you are sitting very close to someone as they swap a foot and hand dryer between clients. Gross.
The kicker came when I developed a chemical burn on Saturday night in response to the facial (I can happily post photos). After spending time with urgent care on Sunday, I called Grettacole to find out what products were used and was assured a manager would call me back. I waited all day Monday while home from work because my face was still red, swollen and burning and received no call. Today is Tuesday and still no call.
My advice — spend the money and go to Bliss or Exhale… this place is gross, unprofessional and not worth the money.

I miss Meredith! I’ve been going to Grettacole for a couple of years for waxing. Unfortunately, I received a call prior to my last appointment to inform me that Meredith was no longer with the company but I could reschedule with another person. I didn’t have a preference but just wanted to make sure whomever I was rescheduled with used hard wax and not strips. The receptionist said that Eun does both so doing just the hard wax wasn’t an issue. I should mention I was 8 months pregnant during this appointment.
When I got to the appointment and met Eun, she was nice but extremely pushy. I asked that she use the hard wax because my skin is sensitive and the strips irritate me. She said she prefers strips because they are easier for her. We went back and forth on it and she said she’d use the hard wax. Once she got started she talked the whole time on how the strips are better and she’s a perfectionist. Then she said, I’m going to use the strips for part of the wax and went ahead and used the strips anyways. I was really frustrated but it wasn’t like I could easily get up and leave! As she finished she went on and on about her perfectionism, the benefits of the strips and pushing her biz cards on me.
Like always, my skin broke out after the wax and Euns work was far from perfect. I won’t be returning to Grettacole again. It was a terrible experience. Hopefully I will find a new waxer as good and professional as Meredith!

This review is for Eun, and more specifically her amazing gift of whipping eyebrows into shape.
I’ve been to several salons and have never been truly happy with my eyebrows. As a girl with fairly thick eyebrows, it’s hard to find someone who will give them a shape without completely getting rid of their width. Other times, estheticians will be too cautious and end up only plucking a few strays and not shaping your eyebrows at all. Whatever the case, it usually takes a week or two for my eyebrows to start looking like what I want them to.
With Eun, it’s a home run every time. Before my first service with her, she assured me that she wouldn’t take too much of my eyebrow off. She was completely true to her word, since I was totally thrilled with the results. Immediately after the wax, I was completely satisfied with the results. I didn’t have to wait 2 weeks for my eyebrows to grow in or pluck them afterwards. She managed to give my eyebrows a great shape and keep them full at the same time. I have been a regular of hers and I intend to stay with her as long as I’m in the area.

Stopped going here. My eyebrows would peel due to the wax so we tried tweezing. I felt like a chicken being plucked. It hurt sooo much and I started bleeding after. I haven’t gone back since. They supposedly have wax for sensitive skin but when I asked she never offered it. Oh well.

I came here w a gilt city voucher for a 60 minute facial. Mary was my esthetician and she was fantastic. My skin felt and looked amazing afterward. She used the perfect amount of pressure during the face massaging, arm and shoulder massage. While the normal price of skin services is pretty pricey, I would love to come back the next time I’m due for a facial and feel like spoiling myself. I also loved that she didn’t try to push product on me, though they do have a big assortment of retail.

I saw an article in some magazine, Style maybe? They listed salons and spas to visit in each major city in the US, and this was the only one listed in Boston.
I had a trip to Florida, and set an appointment for the day before my trip. I got a Gretta Body Bronze with exfoliation, and it was AMAZING. I was never treated so well, and the entire experience felt very luxurious and relaxing. They had me shower, then go to the room where the masseuse exfoliated my whole body with this amazing scrub. Then I rinsed off in the shower, and went back for the self tanner to be applied. My bronze only lasted about 3 days, but it was well worth it for the experience. It was $ 120 and I paid $ 160 including tip because I was so happy with the service. Would love to come here again.

My hubby and I were in town for a wedding, and I booked a last minute Up-​do and a manicure for my hubby with Grettacole as we were staying at the Westin Copley Square location (where Grettacole is conveniently located). They were able to squeeze us in, and I had the pleasure of being styled by Vanessa Giordano, who was patient, relaxed, and knew exactly what I would want (not pouffy, side part, shimmery hairspray). She was excellent, I was very pleased with the results, considering I had no clue whom I’d get.
My hubby was serviced by Nita, who made him feel very comfortable (as a guy getting a manicure) and that had a great time chitchatting.
We were both offered a beverage and enjoyed our experience there. We were in/​out in less than an hour combined!
I’d highly recommend this place, especially for out-​of-​towners. Only drawback is the price. For both of us, the bill came out to $ 165. Bit pricey, but you pay for the service and location.