Fish & Bone

I absolutely love this store. I have an 18 month old Cavvie who means the world to me. Whenever I go to Fish and Bone to buy her something, the staff is friendly and welcoming. They even remember my name, my dog’s name and always ask how she’s doing. If she comes with me they dote on her and that to me is great customer service (she IS the customer after all). Not only is the staff extremely kind, but they’re very helpful. I’ve asked for advice on different kibble brands and they’ve pointed me towards some very reputable and healthy brands, and they’ve made suggestions on what to do when she refuses to eat already purchased kibble. This is definitely the store I go to for all of my pet related needs.

Love this place!
They have very cool clothing for my little one. They are super nice and helpful!
Lots of selection for carriers/​bags as well!

This is our place to go whenever we need cat food and toy. The staff are very helpful and friendly. I bought a case of canned cat food with the price cheaper than Amazon. They let you mix up different flavor of the same product line to make up a case and give you discount. I’ve been to so many pet stores in North Shore and Boston. This is the one.

This store has met all my needs as a dog owner. The staff is always professional and friendly. I admire the owner for recently turning a negative situation in a positive one. Resulting in many toys being donated to shelter dogs. In a world where big companies pretty much run the world it’s nice to know there are still independent businesses who give back to their community. As an animal lover, I feel very passionate about this. If you are an animal lover too, you will appreciate this specialty pet store.

I am updating my review after Kathy, the owner, reached out to me. She was quite receptive to what I had to say and actually listened. We had a good back and forth and I really had a chance to see where she was coming from with her email while at the same time, she got a chance to really understand the customer perspective. The only thing that still doesn’t sit well, is she kept mentioning that she felt so strongly due to her employee being berated and customer service people get it all the time and don’t deserve it. Unfortunately, unless this happened over the phone or in the store, I can’t see where the reviewer berated an employee. I get sticking up for your people, but let’s not be dramatic about it. The kid most likely guaranteed it would not get chewed through, seriously, let’s be honest. Guess what, it did. I can’t see if the reviewer reasonably asked for just a store credit how this would have blown up into something so big. (if she really did ask for that and got denied, therein lies your problem)
Overall, while I still don’t agree with her, I sincerely appreciate her desire for honest feedback and her willingness and ability to listen, so kudos there.

I am updating my review as I appear to be misrepresented by the owner of this shop. After my original review the owner wrote back a snarky reply to my review and stated for me to reach her at the store if I would like a refund. I have called the store twice to talk to her and reached out on Facebook where I also wrote a review (since I can’t reply on here). I have yet to hear back from her. This wouldn’t be such a big deal, but in the meantime she sent my Unilocal review along with a survey to her entire database, which included my husband and a few friends. Since it was sent to them I was able to see her email with my «scathing» review. I think this is completely unprofessional and inappropriate. Along with this email it looks as though she reached out to another customer who was put off by the email and told her I berated the employee. I would love to set the record straight.
When purchasing the toy I was told the toy would last a good length of time and I trusted the employee that sold it to us. We also purchased some treats and we went on our merry way. The next day when our dog tore into the toy within 15 minutes I was super disappointed and decided to call the store thinking they would totally give us a store credit and my husband could swing by Monday after work to return it. I called and spoke to a young woman and told her my story and asked if we could get a store credit (again didn’t even ask for my money back). She put me on hold and then came back and said they could only offer 20% off my next toy purchase. I explained the story again, just in case she didn’t get the part that we had just bought it the day before and told her I would expect more out of a toy that was $ 50. She said there was nothing more they could do. I then did tell her that if there wasn’t anything more they could do, that I would no longer be shopping there and that they should plan to see a review on Unilocal about this experience. In no way did I berate this employee like the owner is stating.
At this point, this is the last I even want to waste my breathe on talking about this place, but I just wanted the chance to stand up for myself and forewarn anyone who decides to put a negative review on here that you might be bullied and slandered after the fact.
As for my refund, Kathy I would like you to donate the $ 50 to the Northeast Animal Shelter in Salem, MA as that is where we adopted our dog and have ties to. Please let me know when this donation has been made so I can follow up with them.

I buy my (expensive) food for my Maine Coons cats here because they have rewards points that make it cost less than anywhere else. They will read the fine print to compare foods to get the right one. And they deliver for a fee, but will carry it to your car, too. I think their cat toys are very well chosen. No cheap plastic and the organic pickle is a great hostess gift if your hostess has cats. Great selection and service.

I love this store! No trip to Boston is complete without stopping there with my beagle and JRT-​chihuahua mix. A great selection of products and super friendly employees. Can’t wait for our next visit!

We are absolutely obsessed with the Fish and Bone! The staff are super knowledgeable, patient, and friendly. The store has a selection of dog and cat supplies that is extensive beyond all imagination. Although the prices can be very expensive, it is okay to go there for a treat, and there is a great «sales» section. Lots of treats and solutions and foods for dogs with specific health problems as well. I so look forward to visiting here whenever I can, and our dogs love it here as well. We love you Fish and Bone!

I was introduced to this store when one of my customers (I walked her dog) gave me a gift card a couple of years ago as my Christmas gift. I was excited to check it out and loved it from the moment I went! I specifically have purchased mostly treats and all have been at great price points (especially since it is on Newbury Street $$$$) and my dog loved everything I bought for her! I would recommend this store to anyone and everyone with a dog!

First time visiting the store today. I loved it! So many cute things to choose from… my puppy will be spoiled from all the cute toys, apparel, and food I got him from here.
The staff could not have been friendlier, especially Emily, who was so helpful. She took extra time to help me to find the best chew toys for my little puppy, who is an extreme chewer for sure. so nice! She is even looking into trying to order an item for me they didn’t have in stock. Excellent customer service.
I also order his food online. and they deliver. Fantastic! If you have a dog, you need to check this boutique/​store out. Can’t wait to visit again soon!

I work in the Back Bay and needed to pick up some cat food and did not have time to go to my regular store. The shop is cute and has a high-​end boutique feel to it. The day I went they had an electrical problem, which meant that the air conditioner in the front of the store was off. I understand these things happen.
I agree with the some of the other reviews regarding the unfriendliness of the staff. I also like to be welcomed to a store. It seems like common sense to say: «Hey. Welcome. Let me know if you need help finding something. Oh and sorry about how hot it is, our air conditioner is broken.» Maybe they were grumpy from working in a hot store all day? There was a nice selection of wet and dry cat food, but I could not find a price tag on the food I was looking to buy, which was a little annoying. I had to take the food to the cash register and wait for 5 minutes while she tried to find the price. She had to ask for help from someone else to confirm if the food she was looking at on the screen was the same as the one in her hand. I only needed three cans of food, but needed to buy a fourth to satisfy a charge minimum that was not posted anywhere in the store.
This store worked in a pinch, but I would not choose to make this my regular store.

I live in Beacon Hill and go to Fish and Bone as my local go-​to spot for all my dogs needs. I have found Fish and Bone to be especially helpful and knowledgable when it came to switching my dog to a raw diet. Kathy was able to answer all my questions about the transition from dry kibble to a raw diet. She went above and beyond to explain the different brands, and the difference between frozen versus freeze dried. It is because of this high level of customer service, that we are repeat customers at Fish and Bone.
The store itself is always buzzing with activity. It is located right on Newbury Street in Boston so it attracts locals as well as tourists looking to take a souvenir back home to their furry friend. Fish and Bone carries all the basics in terms of toys, food, clothing, treats, etc. They also have a great selection of dog beds. It is hard to name a dog/​cat related item that Fish and Bone does not carry! And if you cannot find something, just ask and they will order it for you!

I’m giving this place 1 star because the woman who owns this place is literary the worst. Every time I come In she either doesn’t acknowledge me, or she makes me feel stupid for asking a question. She has the worst customer service skills.
Also, their stuff is extremely expensive. Go to petco and you can find the same products for about 40% less.

The staff here are so friendly. I love all the options for the treats; especially the chew sticks for dogs. I have a small puppy and she loved the lamb ears. It is nice to be able to buy chew sticks and treats individually rather than buying a bag of them. They also had small dog cakes and cupcakes.

Came across this shop by chance. Liked their name and went inside to see what they have. Very well organized shop. They have a great selection of leashes/​harnesses, food, treats and what have you. The sales staff were very friendly and what I liked was that they were not pushy. Got a nice supply of natural balance dog food from them. Their price was actually less then where I normally buy this from.

Love this store! We stopped by with our Choco, a 6-​month Yorkie, and the staff was super friendly.
She kindly helped us find warm jackets for our 3lbs Yorkie and also pampered him with lamb jerky and lots of pat and kisses! :)
The winter jackets were 50% off the regular price, so we got them for a great deal! He looks sooooo fashionable!

What an adorable little shop. When life gets hectic and crazy, stop in here. I came across by accident and stopped in because I am that pet owner that HAS to buy souvenirs (within reason) for her pups while on vacation.
This place is just packed with all sorts of adorable awesomeness that just happens to be pet related. They sell high quality foods, treats (many that are made locally in state) and not to mention a huge selection of collars, toys, and all accessories related to your dogs and cats etc. Since it’s November, they had a nice inventory on doggie sweaters and coats. And even Boston Bruins gear for your hockey loving pup! I loved the cute selection of bumper stickers and magnets which are great gift ideas for the pet owner in your life! Or if you just wanna show off your pet owner pride on your car! They even had some great desk calendars for 2015 (already?!) benefitting a local animal rescue.
If you’re lucky, you’ll spot 2 cute little pugs next to the register, one who is the owner’s pup! I also happened to go the night they were having a beer tasting event that happened to be doggie friendly! I didn’t stay for but love that they have these sorts of events to bring together the local pet community.
I will admit that most of the items are on the higher side meant for those with the disposable income that can justify the expense. I will say that the owner and staff made the experience so pleasant that I had no problem supporting their business. On a side note– check in on Unilocal for a free Unilocal doggie bandana!

This place is like the Whole Foods of all things dog and cat. This store can be a little pricey but keep in mind you decided to shop on Newbury Street. Great selection of accessories and food for your pet with a knowledgable and attentive staff has made this place a regular stop when I’m in the area.

Fish & Bone is a great place to pick up a little something special for your dog or cat. It’s a cute little pet boutique on Newbury Street, with prices far less heart-​stopping than some of the human boutiques in the neighborhood.
Some of the items I’ve bought here include water bowls, an adorable collar that complements my cat’s coloring, and a selection of interesting toys. The dog section is far more comprehensive than the cat, but if you’re the owner of an obese cat like I am, the dog clothing may be a better size anyway.
What I really like about Fish & Bone is the service. The people who work here are so nice and really love animals. It’s not often I can have a serious conversation with a stranger about which variety of toy mouse is best. And they have a stash of dog treats and poop bags outside the store on the fence, so passing animal friends can enjoy a little hospitality (and us pedestrians can keep our shoes clean). While Fish & Bone is not necessarily a place to pick up kitty litter or industrial-​sized bags of food, it is my first choice for treats, toys, and specialty products.