DoubleTree Club by Hilton Hotel Boston Bayside

Im so glad I wasn’t turned off by the other reviews. Great hotel all around. The rooms were very clean, service was good and the gym was nice too. I would definitely stay here again. The warm cookies upon check in and check out are also a great touch.

No laundromat, no pool, no spa, no sit down restaurant only small expensive mini market, $ 12/​night parking… But you get a cookie lol

Mohamed checked us in and made sure that we were welcome and comfortable from the very beginning! They had complimentary hot chocolate and fruit infused water in the lobby, and of course we were welcomed with warm chocolate chip cookies. Mohammed was kind enough to provide us with an incredible room. The service for anything we needed was fast and efficient. The rooms were very clean and had huge flat screen HD tvs! We enjoyed our stay here very much. The rooms are spacious and we slept very well. I recommend this hotel if you are passing through the Boston area!

We had to stay in the Hotel for over a month for some medical procedure, the staff made us feel at home:) Very professional and friendly :) The location is great, calm and relaxing :) Beautiful bay views.
We recomond this to everyone. It was on the list of Dana-​Farber Hospital & we got special rate:)
Many Thanks :)
Farah & Farrokh

Room was clean. Kitchen odor and smoke permeated our 4^th floor room each night. We reported it politely, maintenance guy promised to inform the manager, but no relief was offered. Request a room away from the restaurant.

Not the nicest hotel I’ve stayed at. I found the bed to be uncomfortable, along with the pillows; just too soft. My A/​C was either blasting or off. There just didn’t seem to be a happy middle ground with it.
I suppose the only upside is that I wasn’t paying for the room.

OK, so like other Hilton Doubletrees, the gimmick is to give you a cookie when you check-​in. It’s a good cookie, though not earth-​shaking but it’s a long way from making up for the lack of included amenities at this hotel. There is no pool, no breakfast. There is however, a marketplace café to buy some food & snacks if you really don’t want to head outside. And you have to pay for parking at $ 12/​day. If you’re an HHonors member, you get a password for WiFi, but if you’re not, you’ll have to shell out for that also. It’s slow and sometimes hard to log in, so I wouldn’t bother if it was going to cost me.
Our room was clean and comfortable overall, except that the shower curtain had some mildew. If there was a bathroom ventilation fan, this probably could have been prevented, but they don’t. The 37 inch (I checked) LCD TV had all the major cable channels and you can hook up a DVD player or your computer to play movies, so remember to bring a cable. There were mini-​refrigerators and microwaves littering the hallway, so I assume you can request them. For a Fee! I’m going to have to save up all my nickels & dimes, if I were to ever stay here again.
Their saving grace is probably the location. Just down the street is UMass Boston, if you’re visiting, plus the JFK Library & Museum is there too. The T stop is only 2 blocks away making it convenient to access the rest of the city by mass transit.
2.5 Stars

The hotel is in a central location and good for business travelers. The t stop is a close walk and makes all of Boston very accessible. David the bartender was awesome!!! He was super helpful with tips on local attractions and restaurants. Had a great time talking with him and he was very attentive. Looking forward to my next stay. Thanks.

I stayed here for one night in early December due to a business trip. I thought the hotel lobby area looked nice and the night manager, Mr. Mohammed, was very professional and helpful. The complimentary warm cookie and the bathroom amenities were fine. There was a grease mark on the headboard above the pillow, but I cleaned it myself using a wet cloth. I wasn’t too thrilled about the $ 10.00 breakfast sandwich and drink at their café but didn’t care since my company reimbursed me for it. Overall, an okay place to stay, and most important, no bedbugs.

This place is a bit of a disaster. My husband is Hilton diamond so he receives free breakfast, on this property they don’t have a breakfast only a small coffee stand, no big deal. They gave us a couple coupons to fill out our breakfast order the night before so at our chosen time we could just come down and grab our bagged breakfast (a muffin, some yogurt, juice and a banana) from a special window. Well we came down in the morning and the line to the coffee shop was stacked up across the lobby, we walked up to and knocked on the special window only to have the woman walk over and close it in our face with out a word. I went over to the front desk to complain where I discovered that my order coupon had never been turned in??? So now unfortunately because the front desk hadn’t put in my order and the coffee stand was undermanned I had to leave for my interview on an empty stomach.
Other issues with this property are the elevators seemed as if they might not make it on every trip. The doors had trouble closing and in between the second and third floor the whole car would shutter, very unsettling. At one point the elevator we were in just gave up and refused to move so we took the stairs. Also they charged for parking and the lot was not big enough to fit all the paying guests. We had a compact car and had trouble fitting into the only spot in the lot when we checked in.
Also they aren’t even close to the airport as they claim, and the shuttle only runs about once an hour. Although the room was fine and the hotel was clean, it’s one of the worst Hiltons we’ve stayed at. Just super disorganized and ineffective. Don’t stay here…

Our AC didn’t work for 3 out of 4 nights here, no one at the front desk seemed to care about fixing it. 0 stars.
David the bartender rocks. 5 stars for David.
Natalia (I think) at the front desk was friendly as can be. 5 stars for Natalia.
The hotel is not located in the best neighborhood, but is next to a T station. 3 stars.
Breakfast was served in a café with a long, confusing line, and a limited menu. 5 stars for the lady who seemed to be making all of the food, she was on her game all the time. 0 stars for the forced purchase from a café and not even free coffee available in the morning.
Finally… 3 stars for that warm chocolate chip cookie upon check in. Bravo.

Fairly new Doubletree Club on the border of South Boston/​Dorchester. A couple blocks to JFK Redline stop. There is a free shuttle to the airport and the other Doubletree in Boston, but it only leaves on the hour and you have to sign up ahead of time.
The hotel is clean with big rooms and very comfy beds. Lots of well placed plugs for charging mobile devices and a nice desk to do some work. The bathroom is nice with all the standard things. I do wish that the shampoo and conditioner bottles were a bit bigger so I can use them for more than one day.
The hotel has a limited service café that serves continental breakfast items, lunch sandwiches and very few hot dinner choices (burger, and pizza-​type options). I had a pizza and it was OK but not terrific. If I’m going to pay hotel-​type prices and not have room service I think the quality needs to be a bit better. I do appreciate that they offer Starbucks coffee and also have a small, fully-​stocked bar in the lobby.
In general, a clean, safe and friendly hotel with basic amenities. While it’s not in the city it is close enough to easily be in downtown within 10 minutes either by T or cab. The price is also very affordable for a name brand, Boston location. I would recommend, especially for those needing easy access to UMass, South Boston, South End, or Financial DIstrict businesses.

Not the best in the Hilton chain I’d say. They tried but it’s just the little things. You can hear everything in your room and to make matters worse the housekeeping staff is very loud in the mornings.
Beds were comfortable and room was clean but small. Bathroom was very small.
For what we had to pay I’d would have expected better.
But the server at the lounge was very pleasant.

The reviews totally scared me. Once I got there it was completely different. There was a complimentary shuttle service to and from the airport which was extremely convenient.
You do not need a car, the T is less than a 5 minute walk and it takes you absolutely everywhere! We bought a 7 day unlimited pass for $ 19 which saved us lots of money. The beds were soooooo comfortable, it was hard to leave them every morning. And did I mention the cookies. We managed to get a couple every night before going up to our room. Staff went above and beyond to accommodate to us in every way possible.
By the way if you have a late flight like we do they offer storage and will hold on to your bags for a long as you need.
Also, if you want the absolute best customer service talk to BILLY. He picked us up at the airport and ever since did everything possible to help us out.
Would totally stay there again every time we visit Boston !

I actually really enjoyed my stay here. I travel a lot so I know what I do and do not like in a hotel. This hotel is average sized, nice bathroom, pretty comfortable bed and my room had a mini fridge which to me is a big plus. The T-​station from the hotel is almost unheard of by how close it is such a HUGE plus. And who could not be happy by the famous Hilton cookie. Very happy with my stay here

I spent two nights at this hotel. Took advantage of the online check in as a HiltonHonors member so i was able to check in early to my selected room.
This place is actually located 5 minutes from the JFK/​UMass T stop and they also have shuttle service to/​from the airport, to their sister hotel downtown, and to South Station. It’s right around the corner from where I used to live in Dorchester so very awesome for me.
No breakfast provided in your hotel costs, but there is a café attached that makes breakfast and serves sandwiches and the like for other meals. Food is actually pretty good though it seemed to get busy and slow down a bit.
Rooms were nice and clean. Nothing noteworthy. Comfortable for the two nights I stayed.

The reviews had me worried before I even arrived.
My review:
The hotel was clean & the bed comfy.
The hotel lobby always had people lounging. Nice area to hangout each night.
The price was very reasonable for Boston!
I was initially concerned about walking to the T alone. However, I felt safe walking over during the day as there were college students walking back/​forth as well.
There are NOOO dining options in the area. This was the biggest disappointment. Had to eat at the hotel café each day. The pizzas at the café were good but u cant store leftovers b/​c u have no fridge. One pizza is enough for 2ppl. Expect to spend $ 10 min each time at the café as they didn’t have low cost options.
They have 10 free parking spaces in front of the hotel which fill up quickly. The main hotel parking lot is behind the hotel & costs $ 12/​day.
If u have Hilton status or AT&T uverse u can connect to free wifi.
Being this close to the JFK museum. its a must visit.
For the price, I would stay again but not with a rental car. I would use the T & hotel shuttle & avoid parking costs.

This place don’t live up to its name
No wifi
No free parking
No small fridge
And I booked for two and they give you only two towels, and then they give u a hard time to give extras, and knowing people are still sleeping they star doing construction inside the hotel at 8am

My sister and I stayed her for 3 nights during a Spring Break Visit. The most significant pro was that it is right next to the JFK/​UMass T stop. The walk from the hotel to T stop is about 5 minutes if that. Its a decent area with college kids so it was fine walking around at night. The JFK/​Umass stop is on the red line which is perfect for going directly into the city and sightseeing. Also, the JFK/​Umass station has a free bus (#2) that takes you to the JFK Presidential Library/​Museum (takes like 5 – 10 mins) — which is definitely something to see.
The hotel had a free shuttle that came and picked us up — the hotel driver was extremely friendly and offered some great advice (get the 7 day T pass!). When we got to the hotel, we got the wonderful cookies which are always a plus. The lobby has been redone and is tasteful and bright. The little shop attached to it is basic but works in a pinch. We ended up getting breakfast there on our last day, not bad — not great. Oh and they serve Starbucks coffee, which is significant to some people.
The hotel room was recently renovated, and the bathroom had great lighting, Crabtree & Evelyn bath products, granite counter-​tops, and ample supply of towels. The water pressure in the shower leaves a little something to be desired however.
The room itself is on the small side, but again bright with lots of windows. You get a nice flat screen TV, and well that’s about it. No refrigerator, which was a bit of a bummer. We asked for one and they charge a fee. They also charge a fee for Wi-​Fi. This chain apparently likes to nickel and dime you a bit. Kind of surprising cause we were used to getting free Wi-​Fi at classy places like Super 8.
The beds were very comfy and clean, but we suspect that the comforters play double duty as solar insulating blankets for NASA astronauts. We had to keep the room at 64 at night to keep from waking up sweating!
The cleaning staff did a very nice job, but despite our best efforts and a few notes, it was really hard to get more than 2 packets of sugar and creamer.
The staff was willing to hold our luggage for us until we flew out in the evening. Should mention the check out isn’t until noon which is really great.
And again the shuttle took us back to the airport, and was extremely quick.
If I was staying in Boston again, I would definitely look at this hotel again, as long as the price stays competitive.

As. HH member the hotel was lacking from what I would expect from a hotel. The staff was very nice, helpful and courteous so it compensated.
The rooms were nice and the beds were comfortable. But definitely not the typical Hilton experience. The hotel is located a short cab ride from the airport, but unless you rent a car, there is no where to eat in walking distance. Closest is a mile walk, not a walk a want to to do in the winter. The hotel «restaurant» is more of a sandwich stand than a restaurant. The rooms weren’t very sound proof as I could here the other rooms and the hallway commotion. Cabs were readily available out front and a short 12.00 ride to the city. All in all it was an okay stay, not the best but not the worst. I Will still stay with the Hilton brand, but next time I might try somewhere different in Boston.