Geiger-Gibson Community Health Center

This is the worst doctor’s office I have ever been to in my life. The first and last time I will come here. I made my first appointment for a checkup a month in advance and never recieved a reminder. Thats fine cause I ended up rescheduling. Right when I said hello I knew the receptionist upstairs clearly hates her job and does not want to be there. All she did was text and talk on the phone. When she left for lunch no one came to cover for her so people were late for their appointments cause no one checked them in. Since I was there to reschedule and mentioned to secretary I needed a precription she said I could wait for the nurse. Keep in mind this was my first time here and she knew this. The nurse was on lunch for like 45 minutes and then completely ignored me when she was available. Then I find out she was talking on the phone rather than see me for 5 minutes before doing so. I was the only one waiting for her. I ended up waiting an hour and half just so she tells me she cant give me a prescription cause I hadnt been seen yet by a doctor there. I was so pissed considering I was super patient and polite. This was probably the worst office Ive ever been to they made me feel like I did not matter at all. I dont need you to smile or be nice, just do your job at least. The staff here do not see patients but rather go do whatever they want to avoid work. There were a lot of staff going in and out but no one was helping patients. It was a total mess there too since the floors were being redone so stairs were blocked off. Avoid this place there are much better places. Your health is not important here.

One-​star is a little harsh. This is a community health center! Yes, sometimes the customer service is downright awful. And I really didn’t like one of the nurse practitioners (SL). But the rest of the medical professionals are just that — professionals. I go here because I live close and will continue to do so despite its faults.

I can’t even give zero star to express my discontent with this joke of a place. The worst customer service ever. If you come in and see no one at the front desk don’t be surprised, they are all upstairs or behind doors doing who knows what. It took me thirty minutes to find a person who can help me although I already have an appointment.
BEWARE!!! I paid my visit in full on the spot to take advantage of their 50% discount for paying with cash. Two months later I received a bill for the same amount due in immediately. The form is not official because there is no back portion and detachable top part with the return changes. I feel like some shady person at the office just wants to make money off of you by billing you some sketchy number expecting that you would pay it off. BE CAREFUL!!! DON’T COME HERE!!!

Worst customer service. I wouldn’t recommend this place.

I really don’t like to come here and am looking for a new practice. Calling for an appointment is such a difficult process. Billing can be hellish as it is always billed with incorrect codes and I have to get them re billed.
Rarely do I feel respected when I work with the reception counter. Over the years I have tolerated this place I have gone through 4 different doctors as this seems to be a revolving door for practitioners.