Darque Tan

Darque Tan on common wealth is one of the worst experiences I have ever had at a tanning salon. The staff there seems to have no clue as how their pricing or deals work when you have specific questions, except for one girl I have met that works there and has managed to take care of things I ask.

The manager is completely rude and told me that I could not use a free 10 dollar coupon for a spray tan that was advertised on their website, when this was false, none the less I PAID for the spray tan and an extra 5 dollars for an enhancer which he said would make me look even more tan and my skin color did not change at all, So i had to go back and complain.
The manager has also been there and TANNING WHILE CUSTOMERS ARE WAITING FOR A BED, when we are the first priority, this was completely ridiculous.
Last they never answer their phone when i would like to see if they are open since i have to walk 15 – 20 min to get there and would like to know before i leave if they are open or not, yes i check the hours online but when it is snowing in boston i like to make sure. I have been paying a lot of money and it is going to waste on not knowing if the business is open or not because we pay per month every day i cannot use it my money goes down the drain.
There is also a ton of hidden fees that you are unaware of like when i ASKED to FREEZE my account i was told that i could unfreeze it any time but was never aware you had to pay an additional fee if you froze your account earlier then the time slot you mentioned. So if i froze it for two month but wanted to unfreeze after a month I would have to pay a fee for that.
I highly recommend a different tanning salon.

This is the most RUDE and UNORGANIZED tanning place I have ever gone.
First off, the manager is so rude, unfriendly, and has no idea what he is talking about. One time I wanted to tan in the level 2 bed, but he decided he was going to tan instead and made us customers wait 20 minutes for him to tan while he was working.
They do not have an answering machine nor do they update their website when they are closed due to storms, so it just leaves you guessing and wasting money on your packages. They have a million different fees that they do not make you aware of.
The bulbs haven’t been changed in the beds for i don’t even know how long. There PRICES are SO HIGH which seems ridiculous for the type of service they are providing. Also they have the mystic tanning beds, and when I got a spray tan you couldn’t even see that my color changed at all. If you find a different tanning place go there instead.

I bought an Amazon local deal; 3 Mystic tans for $ 30. I went two separate times to the Comm Ave location and each time received a splotchy tan. It was as if the machine had run out of bronzing lotion and spackled random blotches all over my entire body.
Looking like a ghost with a Jackson Pollock bronzed work of art is not my style. I did not go back for the third spray tan in my 3-​tan package.

WARNING WARNING. THIS LOCATION /​COMPANY IS THE BIGGEST SCAM !!!
In July my mother and I signed up to become members because our fabulous tanning location (Hollywood tan) shut down. We were excited because this place is bright and clean– the beds were up to our standards and there was mystic tan. However I could not stress enough that this place is a scam.
We were overcharged, NOT refunded, our banks had to be involved **Our bank cards needed to be cancelled. **Certified letters were written to headquarters in order for our memberships to be cancelled properly and THEY STILL went ahead and charged our accounts without permission. At this point our lawyer is being involved.
The staff seem friendly at first if you can get past their pushy and aggressive sales technique. But once they realize you’ve caught on to their scamming tactics they turn into the biggest bunch of assholes who suddenly can’t help one bit.
I wish I had read Unilocal reviews prior to signing up, now that I have read other one star reviews I 100% agree and understand what these other people are saying. If you are reading this review prior to signing up TAKE THIS SERIOUSLY. DO not just think we are crazy people !

Tanning at Darque tan is pleasure! Customer service is exceptional.
I was a member last year at huntington location, loved all the girls there, and the manager was awesome. And then i had to cancel my membership, received my money back for wrong charge and now I decided to go back (a year after) cuz I cant tan on anywhere else. So I and I moved to Comm ave, and the new location is as good as the previous one. I love the heart stickers ;) and all the beds are always clean and place is neat.
My only complaint is that AC there is crazy cold sometimes so when I need to lay on bed, I take forever to get used to the temperature of the plastic lol, it’s like jumping into ice cold pool.
But everything else is perfect. I do 78 $ plan, any bed but not a spray tan plan. But that’s awesome for me, cuz I know my skin and I need to upgrade every other time to a new bed ! Love this system !

Aside from the ASTRONOMICAL prices, the beds are clean and the staff is always friendly. Plus they give you jolly ranchers (kudos for feeding my inner child).
Anyways, I’m a member with the levels 1,2, and 3 which kind-​of totally sucks because, despite the fact that I look like a vampire in the winter, I get as black as the night in the summer (and FAST), so the lower levels do zilch for me. I added on a $ 50 level 4 package (which also sucked – might as well have thrown a handful of money on the sidewalk and watched it blow past me since it bought me 5 sessions), and those beds are FANTASTIC. Level 5 is a spaceship. Enter at your own risk and tell me about the aliens if you ever come back to Earth. It looks terrifying.
I did the Versa tan once, and that was enough for me. I highly suggest using it if your goal is to look like an Oompa Loompa, otherwise, just fahhhhget aboutttt ittttt.
Probably won’t continue my membership since $ 45+ a month on tanning is pretty ridiculous when the UV rays are hot and kicking in the summer months. Fake and bake is my favorite, though, and I just can’t keep away.

This place is a scam. They offer great monthly rates and then make it impossible to cancel at the end of the contract. The comm ave location NEVER picks up the phone! When I called to cancel, A FULL FIVE DAYS BEFORE THE DATE, they never answer, any time of the day. By the time I got someone on the phone in the Newton location and was given the number to corporate customer service, they charged my account for the month. They are now saying there is nothing they can do. I am now getting my credit card company involved. Mediocre tanning as well. They don’t change their bulbs. Go somewhere else!

I am so disappointed with the managerial staff at Darque Tans on Comm Ave. They basically tricked me into spending $ 80 for three weeks of tanning on their «cheapest package.» I explicitly gave the dates I wanted to tan and was told that I would be billed $ 39 for it and that I would be done. I went to cancel my membership after tanning and was told that I could not cancel until the cycle was over (which was about two more weeks). I asked if I would still be billed the same amount and I was assured again that yes I would be. Then I look at my bank statement and saw I was charged $ 39 TWICE. I went in to ask why this was happening and manager Andrew had a horrible attitude when I nicely asked him why this was happening and he said that I knew about these charges when I signed up because it was written in the contract. However, the contract is so vague and I specifically asked when I signed up how much this would be. Overall he was no help at all and completely inconsiderate since I am stuck paying for things I was NOT informed about. I will not be going back to this place because they just scam you for your money.

I miss this place! Spano is manager of the year. Flexible plans and the beds are top notch. Great value deals and extremely clean! I’ve been going for almost 4 years and never a complaint!

Horrible customer service not clean at all very pushy and overall bad experience

I was really hoping to bump them back up, but the time has come. I’m bumping them down a notch, AGAIN, and canceling my membership. They are very poorly managed, and I’ve had enough. They haven’t had bronze solution to the Mystic in over a week, and the spray is completely down, and they don’t know when they will get it working. I’d be more patient if this kind of thing happened once in a while, but, if you read my other 2 reviews you will see they are pretty consistent with letting their customers down.

Was in there for 5 mins to tan and they were so rude I left without tanning, I then looked them up on here and thought, why do I ever go anywhere without consulting Unilocal?Perfect tan has a lovely staff and is just perfect for me!

The staff is great and accommodating. As anti-​tanning as I am, they have the best spray tan booths in the city, and I generally avoid streaking. They provide hair nets, booties, barrier cream for your knees, elbows, and hands.
The prices aren’t cheap, especially if you plan to do their «cycle» of beds (low to high, levels 1 – 5), and I still think tanning is about as healthy as smoking. But to each his own: P
This salon is the most luxury tanning facility I’ve been to so far, and if you’re going to do it anywhere this is the spot. Music in all the beds as well as an iPod hookup in a few.
P. S. the Level 5 is a standup with sexy lighting, iPod hookup, and handles at the top to practice your finest sexual dance moves/​chin-​ups… rofl…

State of the art beds and accomodating service. The membership plan are very confusing, unless you purchase the all inclusive $ 88.88mo plan. This is easy to understand and is actually the best value.

I’ve been tanning for quite some time now, and this is probably the nicest salon I’ve used regularly. The staff are super helpful, especially the manager and the guy who works on weekends. They’re really good about knowing how long you should go in to make sure that you don’t burn.
They have a great selection of beds and stand up booths, and the spray tan isn’t bad at all. It doesn’t seem to turn my skin orange, or come off on my clothes like some other places would.
The only downside for me would be the way you have to purchase packages — the more money you pay up front, the less each tanning session costs on top of the monthly membership fee. It’s worth it to use the higher level beds, as the 1 and 2 beds sometimes make me turn a weird color if I use it too much.

I was a member, then canceled my membership because I moved to Harvard square. They were really nice about canceling the membership, and I ended up getting a coupon for 25 dollars in tanning upgrades and no start up fee if I decided to come back. Since there were no close/​good places where I live I decided to come back and just deal with the travel.
I walked in and the coupon wasn’t valid because the store didn’t allow coupons that had to do with waiving start-​up fees.
I had already traveled 40 mins on the T and wasn’t going home «empty-​handed» so I settled and now pay more and had to pay a start up fee.
I guess that’s what I get for being indecisive.
But this place is worth the travel. The people usually remember me, and they are really honest about times and lotions etc.
The line is sometimes too long, but again worth the wait.
–the manager recently sent me a message apologizing for the mix up and refunded my money. I am a happy customer.

Like a previous Unilocaler; I’d give four stars for cleanliness and the fact that I never have to wait for a bed. However points quickly fall due to exactly what other people have stated; rude manager and pressure to buy more.
I got the unlimited month package, which is now $ 28. I rarely tan, maybe once a week. I don’t like to look as though I just got back from the Caribbean in January. I’m irish, it’s just stupid. But a nice healthy glow is good for me. However, every single time I go there and ask for level 1 or 2 bed, I’m looked at as though I’m a freak! And then I get this 10 minute long speech about the benefits of all the other beds, blah blah blah. When the speech is over, and my time has been totally wasted, I say that I’d still like the bed I asked for, then the person basically tells me I’ll get no color and shouts out the room number. Real nice. And I get all the color I need with my «measly» level 1 and 2 you crazy tan pushers!
They also rip you off in any other way possible. Example #1, I asked for a little packet of lotion, like the one-​time use one’s. Then the gentleman said «That will be $ 16.00». Whaaaat!!! For a tiny little packet? Crazy I thought, so I asked if that was the cheapest. Again the look of disgust for me being such a «cheapo», and he said «No, there’s cheaper». I kindly said I’d like the cheapest one then. Later in time I found out he still didn’t give me the cheapest.
Example two is most recent. They charge you on the 16^th of each month. So in December I was charged from Dec 16^th– January 16^th. However due to all of the above, I’m canceling it. I called the manager about this and she said you must cancel by the 10^th. Okay, I’ll pop in before then. I then asked if I can still tan till the 16^th and she said no. I was surprised, I mean I’m paying till the 16^th right? She told me the day I cancel is the day it ends. So i asked to be refunded. Nope, that’s not how it works apparently and she couldn’t give me any reason why. She just kept going silent on the phone, it was very awkward, then she got all huffy puffy with me, saying «she’s sorry I’m so upset with her» in a nasty tone. Nothing to do with you honey, it’s just a rip off! And I was totally polite on the phone, just wanted to know the reasoning. Finally at the end of the conversation she said she’d contact customer service to see what she can do. At least that was helpful and good customer service skills.
So long story short, do not recommend.

As reviewed previously, four stars for the very clean facility and the nice selection of upgrade beds. I’ve been tanning at numerous locations around Boston and have yet to see beds as new, clean, or up-​to-​date as the ones here. They have a level 5 bed that is standup, but not enclosed… it’s completely worth the upgrade!
Two stars have been recovered since my previous review because the upper/​regional management at Darque Tan is exceptional. Since my review, I have received numerous apologies for the bad experiences I had at the Comm Ave location, and apparently there have been policy /​pricing /​staff changes since last year. If I lived closer, I would definitely go back. This location of Darque Tan definitely has 5 star potential if customer service at the store improves… I can’t say since the last time I went was ages ago and there have been surprisingly few reviews since then.

I’m not hooked on Darque Tan, but I had a very pleasant first experience there, warranting a positive review.
I popped in last night since my usual tanning haunts were closed, and after being greeted by the girl at the counter was pleasantly surprised to see they sold the tanning lotion I use (!). I then told the girl what my tanning history was, and she recommended a level three bed to me. The prices on the menu screens overhead are moderately confusing (they list member prices, not single session visit prices), so I was expecting a $ 5 tanning session– though I wasn’t sure how that would be possible.
I’m not sure Darque Tan will get me the full browning bang for my buck, since the single visits are quite pricey ($ 24 for the 12 minutes I wanted to do), and they require a membership to get lower prices… it’s somewhat confusing, and I think ultimately it’s not crazy expensive… but anywhere with a monthly rate turns me off a bit.
They were also out of the bronzer I wanted to use in a sample size, but I was upsold on a packet of a more intense lotion, which I actually really liked. And, in good salesman form, I was informed that I’d get «member pricing» for two weeks at any location. So, $ 24 got me a packet of yummy lotion and 12 minutes in a booth located in a private room that looked like a tropical hotel room.
I liked the Greco-​Roman décor and the little touches of towels by the beds, a radio/​mp3 player/​cd player thing at the head of the bed, and of course, the free wink-​ease.
I also liked the customer service and friendly attitude from the girl there, which was enough to nudge me to return in the future when I’m in the area.
Also, I’m looking quite brown and fabulous on this rainy day, so thanks, Darque Tan!

I will start with the cons and leave you with the pros… no one wants to walk away from a review with a sour taste in their mouth if they can help it right? :)
cons:
1. the salespitch is a joke. when you walk in there to sign up, not only do they talk you into spending a slighty insane amount of money on tanning, but the way in which they do so could not make for a more uncomfortable conversation. they sell via guilt and sometimes by attempting to make their customers feel like idiots since they are not 100% knowledgeable in the field of tanning… don’t believe everything they tell you to buy and you will be fine.
2. like i just mentioned, the prices are very high, but in the pro section you will see why I am somewhat ok with this…
pros:
1. while the price may be high, you can see what you are paying for:
2. there are so many varieties of beds, which is amazing.
3. they provide eyewear.
4. mystic tanning! clear and bronze! (and they provide blending cream)
5. they have a really friendly and helpful staff. they know a lot about skincare and are more than willing to explain any of the product and bed benefits to you in detail. this kind of knowledge and attention to detail is not typical of a tanning salon, and it is actually very refreshing.
6. the place is impeccably clean
tip: the lotions are all pretty expensive, but a good enough deal if you are buying them during the sign up 2 for 1 deal.