CITIDental Boston

Stay away! They billed me for services I never received, what a nightmare! I had work done (temporary crown) and the next month I had to do it again. They even charged $ 200 for a missed appointment, are you serious? Do not go there!

Citidental continues to impress. When you walk in, the staff are low-​key, competent but fun. A cool dog, named Mustard, visits you.
When the rubber hits the road, i.e., you’re horizontal in the dentist’s chair, it’s still fun, and you know you’re in good hands. The professional staff exude competence.
I’ve had periodontal work, performed by a Citi’s fantastic doctor. Recovery was virtually painless. Tons of information and follow-​up were provided.
The dental practice continues to provide great treatment. My hygienist rocks! Drs. Hoang and Badawi are, simply put, fantastic!
I love CitiDental!

No one likes going to the dentist, but Citidental Boston makes the experience as pleasant as possible. I came here for my twice annual cleaning and again for a composite filling. I have never had such a thorough cleaning in my life; they even checked my neck and jawline. When they took the bitewing xrays they took about 20 pictures; all other dentists I have been to take no more than 5 – 10. They aren’t the most comfortable but I would rather be safe than sorry and not miss anything! I did feel as though they told me I needed A LOT of work done after the visit which seemed suspicious because I never had anyone else tell me I needed these things done, but not all of it was urgent or totally necessary and they didn’t push me on it. The filling was super quick and easy. They offered Bose headphones during the drilling to listen to music and drown out the noise which I thought was awesome (didn’t help much but it’s the thought that counts!). Staff is very friendly and they even have a dog patient greeter that just hangs around and looks cute all the time (I think it is hypoallergenic). Super easy to confirm appointments via e-​mail. Free water and coffee and an Ipad to play with in the waiting room. One critique is that their cancellation policy is very strict; 3 days in advance or a $ 75 charge; however, they do make you VERY aware of this policy so that seems fair. The prices for the procedures I got seem average based on online cost estimators I used for the Boston area. Overall very happy with my new dentist!

I’m typically a read only Unilocal user, but I was pretty nervous about starting with a new dentist so I’m pretty psyched to have gotten it right. I was able to make an appointment quickly and easily (submitted a request on their site Sunday night, was in the chair Monday afternoon). They took the time to educate me, were friendly, and seemed to use a lot of technology to take images and assessments of my teeth. I’ll definitely be returning.

Friendly dentist who did not force me to get work done. He was honest and genuinly cared about my dental care. The receptionists were friendly as well. Very nice equiptment too.

The attitude of the dental assistant was really disrespectful. In addition, the color of the restorations doesn’t match the color of your teeth.

Definitely recommend! Everyone was extremely friendly and welcoming. Even the music was great! Not only that but the staff was informative and knowledgable. I really left feeling taken care of!

I’ve been going to CITIDental for about a year now, and I really like it. The staff is really friendly, and they have a super cute (hypoallergenic) dog that wanders around the office. My favorite thing about CITIDental is that they’re pretty high tech compared to most doctor’s offices I’ve been to. I’m a big fan of their appointment reminders via email that allow you to confirm your appointment. They also have an iPad you can use while you’re waiting (though I’ve never had to wait for more than a few minutes). I’m pretty sure they have free WiFi too.
A couple of other things:
(1) I really appreciate that CITIDental understands my health insurances allowances – they once advised me to wait on certain treatments until the next calendar year to make sure they would be covered, which I appreciate.
(2) The location (right at Government Center) is super convenient.

It was time for me to get a dentist local to me, so I tried out CITIDental in December, and I am so glad I did. Dr. Chau Hoang is currently my dentist and she is very personable and kind! I needed to get a possible root canal or filling for my second visit — my first — so I was extremely nervous to say the least. She was patient with me, calming, and listened to my worries. She was very gentle and efficient during the «procedure» and luckily it turned out to be only a filling needed! Her specialist Julia and dental assistant Johanna are also extremely knowledgeable, kind, patient, and fantastic! I would recommend CITIDental to anyone who needs a clean, thorough dentist.
They explain everything to you, listen to everything you ask or may have a concern about, and are great with following up on your appointments and health. I’ve just gone for my first 6 month cleaning, and have my next cleaning scheduled already — and I am not worried or fretting about it either :)

I have been a happy CitiDental patient for about 8 years. I was referred here after I had a sketchy visit to a place in Back Bay near Kenmore, where I was told I had 8 cavities and 10 «watch spots.» I knew that was wrong because my lifelong family dentist where I had grown up had just seen me 6 months before.
Anyway, when I got to CitiDental, they assured me that I had only two watch spots, only one of which has been filled in the 8 years I’ve been a patient.
The office is very clean, the technology is up-​to-​date, and is very conveniently located. They offer email and text reminders — very convenient! My hygienist is gentle and kind. It is easy to get appointments with them on short notice for emergencies, They also offer a terrific referral program to me for recommending them to my friends and family.

I had moved around a bit over the last year or so and hadn’t found a new dentist yet. I pass by this location on my way to and from work each day, so decided to make an appointment and check them out.
It was quite easy to get an appointment on the day and time I asked for. I arrived a few minutes early, anticipating the need to fill out new patient forms. The office is on the second floor, right next to Starbucks by the Government Center T stop. The waiting room was small, but very nice with hardwood floors and lots of natural light.
I filled out my paperwork and Jane, the hygienist brought me into the cleaning/​examination room. She was young and sweet and I liked her right away. She thoroughly looked over all the info I had just filled out and asked questions about specifics. I appreciated that she took the time to read the form since I took the time to fill it out.
She explained everything she was going to do before she did it. She started by looking in my mouth and taking notes. Then she took some x-​rays and then did the cleaning. She then flossed my teeth and taught me some techniques for proper flossing.
Then I met the dentist and he checked out my mouth. He was also very nice, direct and gave good advice in dental care.
I appreciated that they did not try to sell me any products or procedures. In fact, when I told them that I was interested in a night guard for teeth grinding, they both suggested an over-​the-​counter one first to save money. I also liked their use of modern technology and practices.
A pleasant and painless experience. I’ll definitely be back and recommend this office. If you go, please mention me! After three referrals, I can get free whitening treatments! :-)