Bonita Alterations

Can we do zero stars to this place? Horrible customer service, very dirty place and she overcharges from the price she has posted by law. On Wednesday I took two pants to be hemmed. Simple job. She told me to come back on Friday, they were not ready, picked them up on Saturday after calling the place and she hang up the phone on me saying it wasn’t ready. She hemmed one pair on the spot after I told her I wanted my items and money back. Came on Tuesday to pick up the second pair and it wasn’t ready. Asked for my pants back and money and she wouldn’t give me the money, told her I would report her for fraud and she gave me some of the money and but not all and I left with my un hemmed pants and some of the money after being tired of arguing with her. DO NOT BRING YOUR CLOTHES HERE!!!

First of all… the inside of this place looks like a dump… literally. There were heaps upon heaps of crap everywhere. The old lady that owns the place came out bare foot and already defensive… I hadn’t even said hello. Anyway, I brought in two sarongs to be taken in, with next day pick up. If yu have ever seen a sarong you’d know that it is just a giant rectangular piece of fabric. Nothing fancy. Just. A. Flat. Piece. Of. Fabric. The old lady asks what I want and then proceeds to measure it. She looks at me and says, «this is very difficult! Why do you want to cut?» Because I do, lady… geez…anyway, she starts filling out the slip and tells me it’s going to be $ 20 per sarong. Initially, I thought it was ridiculous, but hey I needed them the next day… so I agreed that was fine. And then she mutters, «but this is going to be difficult so $ 25 each.» Again, I’m in a hurry to get these done, and my regular lady was on vacation (she, incidentally only charges 8 dollars with dame day service).so I agree. And then Owner lady tells tells me to. pick them up on monday. I remind her I needed them the next day and she then stated that I needed to pay the rush fee of $ 25 more per piece. The freaking sarongs cost me $ 15 a piece! So I declined and she tried to bargain with me. I again graciously declined to play into her rip off scheme. Then she threw my sarongs at me and told me that I do not understand the value of hard work. I told her she didn’t understand the value of shoes and a vacuum and walked away. Don’t go to this crackpot. Her shop is disgusting, her attitude sucks, and her pricing is outrageous.

Warning! Do not go here, I repeat, do not go here since you’ll be wasting your time. My husband brought his Harley jacket on December 17 because the zipper was broken. She said she could change it but that we would have to buy a zipper to replace it which we did. We returned with the jacket in hand and she said she needed $ 30 up front and gave a receipt stating it would be ready for pickup on December 23 which it wasn’t. So we waited until the 30^th and the jacket was just sitting there in a pile with other items, it had actually graduated from being on a hangar the last time. Today, January 4 we went back and it still wasn’t touched. We asked for our money back and the jacket and she kept insisting that she needed to see the larger receipt. What the heck was she talking about? Anyway, we told her that’s all we had, and she reluctantly gave us our money back. We think this woman is nuts. She’s very snappy, doesn’t listen, offers no explanation of why it itsn’t ready and pushes you out the door! If I could give her a zero I would.

Here a full day later than what Eve said she needed .told me items would be ready and she was open Friday New Years Day for pickup. Had to call posted phone number shop was closed. Eve said to pickup tomorrow. After a long conversation she agreed to not hold my items hostage and would open the shop. About 10 minutes later she arrived and to no surprise nothing was ready .Now she is mad because I demanded my items back and asked for a refund .This shop is a joke …

If I could merciless as all hell and give this place ⁰⁄₅ stars, I would spam that bad boy like no other. Worst customer service and pricing in Chula Vista. Had I been wiser and not some lazy guppy I would of taken my business elsewhere. Brought my Navy Working Uniform to have all my patches (five total) and was told it would take a week and $ 30 to be done. Owners husband talk her down to make it $ 25 for military discount after five minutes of bickering. A week later, uniform was still not finished and was told to come back the next day. When time came around to actually pick up, owner tried to charge $ 35 because she doesn’t understand her own chicken scratch or remembers deal struck. Should of just bit the bullet and gotten alterations done in national city. Old lady is salty.

We have used her twice and it has been a bad experience both times. This last time we brought in two pairs of pants to be done up and slimmed down in the leg area. She tried to tell me that I don’t want to do that because I will ruin a good pair of pants. I had to tell her three times that I did want that done and for her to do it. She said for us to come back in a week. When we went to pick up the pants, she couldn’t find them for ten minutes with all of the mounds of clothes everywhere.
She eventually found them and realized that they were not even touched. I would not recommend going here. The price was alright but not worth the hassle of dealing with her.

I needed the sleeves on a blazer to be shortened. Since my dry cleaner no longer does alterations, I figured I would try this place out since it was located conveniently next to Bonita Shoe Repair.
I walk in and notice there is stuff everywhere. It did not look like their was any organization in there. I was measured for the blazer and was told it would be ready in a week saying she will call me.
After not hearing anything for thirteen days, I decide to stop by and check on its status. My blazer has not been touched at all. The seamstress tells me to come back the next day.
I ask to have my blazer back and for a refund. The seamstress reluctantly does. She claims I did not give her enough time to work on it and she was busy with errands.
Really? I work full time and I am able to get my errands done on my days off. I definitely will not be going here for anything and recommend no one else does either.

Dropped 2 pairs of slacks off on a Friday and was told they would be ready the following Thursday. Went by Saturday to pick them up during their scheduled business hours and they were closed with a sign pointing to 12 ‘o’clock. Came back at 1:00 pm, still closed. Called their number, owner said she would be right over. Fifteen minutes later she arrives in a car, I go in, she can’t find them. I look, find them, they haven’t been touched. She is rude, says she has had «errands to run.» For a week? I say just give back my money and slacks and I am out of here. The shop is a hoarder’s paradise, unorganized, dirty and full of discarded clothing and fabric. The next tailor I went to said if the alterations had been done according to her markings, the pants pockets in the back would have been sewn together. Avoid! She may have been good once upon a time, but it’s time to close shop!

Amazing work. I showed up at 2:15 pm to get an alteration for my uniform because of a surprise inspection… you military people will know what I’m talking about… was out the door in ten minutes. I was so impressed with her work that I tipped her an extra $ 10. Her and her husband run this shop and he is retired Navy Chief so he knows the uniform regulations… I’d recommend this place to all service members an non service members.

The two times I was here, Valentine’s Day and just last week which would been June, 1. I dropped off my pants 3 to 4 days prior and when I came back they were not even finished. one of those days being on Valentine’s Day to take my wife Out for a surmise dinner. this is a terrible establishment, and has never even apologize for not having the work done properly.

Dropped off jacket and zipper to have the zipper replaced on january 5, 2013. The lady charged me $ 35.00 to replace the zipper and told me to come back on January 12^th to pick it up. I returned on the 12^th just to find out she had not even started on the zipper replacement. She told me to come back on Monday. I was unable to return on Monday so I went over on the 17^th. When I picked up my jacket and I noticed that the zipper was not changed out. She only changed out the zipper tab. I asked her why she had not replaced the zipper and she said, «I will give you $ 15.00 dollars back. I took the money and the zipper back and got the heck out. Beware Bonita alterations. You will not get what you want and will be over charged for it…

Last time i’m ever going to go here. Charged me in advance to do the work and I happily paid. Then took longer than she said she would so i had to go TWICE to pick up my clothing. When I cam back my brand new clothes with tags on them were STAINED!!! and they wont come out. One of the items was a dress that I needed for an event, she agreed to do the work since she took my money, when i came back the dress was stained and she didn’t do the work cause she said it was too much trouble. She knew this, why charge for it and look at the dress before hand and say yes if you dont want to do it. I ended up having to wear something else which is not what i wanted to do but was left without any options. Definitely not a person who values her customers, doesnt do the work well… what ever she did do was sloppy and done terribly… not to mention the stains. She even has the nerve to charge $ 105 for her services… she didnt like that I asked for a refund for work she didnt want to do. As far as I’m concerned she owes me money for what she has done to my clothing. Shes also very rude and lazy. I DO NOT RECOMMEND… BEWARE!!!

TERRIBLE. The work is not that great and the customer service is TERRIBLE. Prices are too high and set based on the brand of clothes you bring in and if you appear rich or not. The lady is a crook.
If it were possible to give zero stars, I would. I have been to this rude lady quite a few times and it’s only because she’s pretty much the only seamstress in Bonita close to my parents’ house when I lived in Bonita. The only option is USA cleaners and their seamstress isn’t always in. Her work on jeans is good, but her work is so-​so. It really was a convenience thing. You kind of just deal with her because she’s the only seamstress on Bonita Rd, but I refuse to anymore.
We live in north county, but my BF works in Chula Vista and asked for a seamstress near his office, and I sent him here.
Long story short: she promised his jacket to be hemmed and done by Friday, he went to pick it up the following Monday, and she made him come back on Tuesday because it wasn’t done. THEN she tried to charge him again ($ 30 to bring up the sleeves about half an inch. She set this price based on the fact that my bf was wearing office clothes. She blatantly told him, «You make a lot of money.») when he already paid when he dropped off. He said he could prove it with bank transaction receipts, and she got mad and threw a tantrum and told him to just «take it.» I am SO embarrassed that I referred her to someone I know because he had such an awful experience.
This lady is rude, and doesn’t have set prices. She really sets her prices on the spot based on the brand of clothing you drop off. Come to find out, my Mom has had similar issues with her as well. She promised her pants to be hemmed by a certain day and made her come back TWICE. She then tried to charge her an extra $ 20 for no reason.
DON’T GO HERE. If you live in Bonita, make the trip to another seamstress/​tailor.

Eve is right! She is very snappy and doesn’t really listen. She goes off on these odd tangents. It seems she doesn’t have a filter on her mouth. Whatever she is thinking just comes out! And her attitude is almost like… she’s doing you a favor vs. you doing her a favor by patronizing her business.
In her defense… I’ve gotten some jeans altered here. She did a really good job on them. But I got an evening gown done there and today is the day before the event and now I have to try to find another gown. She botched it up really badly. I just know what she is going to say when I call her to fix it. So… I’m preparing right now to go out and find a replacement dress. She will not listen. If she does I will update this comment. But don’t count on it!

We came in on a Thursday to get about 12 pieces altered which were uniforms for our office. First of all, we were promised our order be finished by Tues but were pushed off until Thurs claiming she was too busy and didn’t realize it was over a holiday weekend. While we were being measured, the woman told me and my co-​workers the most inappropriate and graphic stories about the first time she saw a naked American man when she was a girl in the Philippines. It was very embarrassing for us to listen to it but we shrugged it off. When I did pick up the order, I got back to the office to realize she gave us a pair of pants that were not ours and we were missing a skirt. The woman was so rude on the phone and told me «don’t mess around with me, I don’t steal your clothes» which I was not implying but she was very defensive and rude. Anyway, don’t go here. Even if she does the best work in town, her attitude is unexcusable.