Hansen Services Pest Management

The WORST experience I have EVER encountered. NEGATIVE stars. The untimely service and lack of professionalism of the technician was astounding. The good reviews astonish me. Maybe suburb service is different, but for a Chicago apartment, stay the hell away!
I had the misfortune of having a roach problem while living in a Chicago apartment, and the building employed Hansen for their pest control. The first time I saw one was the year before, 2014, from out of my drain. Okay, no sweat. I live in an apartment in a dense urban area, I keep a clean house, seeing one from the pipes isn’t a big deal. I let management know like a responsible tenant, and they ask Hansen to take a look during their usual monthly sweep.
Then radio silence from Hansen. No communication about prevention, what they planned to do while they were in my apartment, or even what they did after the fact. Did they spray chemicals? Lay down bait? Sit on their hands and did nothing? IF they did these things, I have no idea where. I still had my tooth brushing supplies out, as well as dishes on the dish rack.
A few months later, I see another. Again, I let management know, they call in Hansen. I find roaches in my bathroom a few more times and I rinse/​repeat a few more times. Then I find one rattling my fucking blinds above my bed at 5am. That’s when I call bullshit.
I ask to bring them in again, fight with my boss for a day off from work during the busiest fricking quarter of the year so I can watch what exactly Hansen is doing (or NOT doing, as I would soon find out). By now, it’s August 2015. I find even more of them between the time I requested them back and the day they came. But hey, I figure roaches have a reputation for being hard to get rid of for a reason. Now that it’s clear this isn’t a one-​off problem, Hansen would be more thorough, right?
I was DEAD wrong. The guy came in, spent all of two minutes in my room before he was out. Didn’t spare me a glance. He did not ask me where I saw the roaches. He dropped a bit of bait exactly two places in my apartment, blowing right past me. I only managed one question before he was gone: «where did you put the bait». His answer? «Behind the radiator.» Three. Words. He spoke three words to me while he was there. After I had to take a day off work with the absolute worst timing ever just to speak with the guy, and he has three fucking words for me.
I’m not asking for service with a smile. You don’t have to pretend to like your job. But this guy didn’t even pretend to inspect the premises or get to the root of the problem. The first thing he saw when he came in was a giant pile of paper grocery bags, which apparently, roaches LOOOOVE. I found this out after researching all of this MYSELF doing his goddamn job for him. Meanwhile, there was not a SINGLE word to me about them when he came in. The FIRST thing he should have said to me was «how long have these been out?». Absolutely STUPEFYING incompetence.
The story doesn’t end there. The property management was also pissed, and asked them back to bloody take care of it properly. They say they can’t come back until TWO WEEKS LATER. Meanwhile, I’m finding roaches every other day now in broad daylight. Roaches are fricking nocturnal, so if they’re so crowded that they come venturing out, you have a bloody problem!
Then I start finding them in the kitchen. Where I’ve never found them before. The whole unit’s infested because Hansen didn’t do their due diligence 7 fricking months ago. I’m left with no option but to lay down Borax in my apartment like it fucking snowed in there. But the apartment’s so infested that the roaches, which should normally avoid lines of boric acid, still run through the stuff and I start finding dead roaches everywhere, in the middle of the rooms, instead of against the walls like they usually are. That’s when you REALLY know you’re infested.
Well anyway, two weeks later, the guy comes back. I had to wrangle another day off work because CLEARLY Hansen can’t do their job unless you sit there watching with an eagle eye and threaten to pull their teeth with something rusty and sharp. The property manager had chewed him out after his last time here, so the technician actually gave me the time of day this time. And like, inspected one cabinet in the kitchen. And mentioned that paper bags were bad. And was impressed enough by my use of Borax to crack a joke about me working for them. OH, REALLY? Why? Because I had to do your bloody job for you?
Then he sprayed the kitchen with chemicals while my dishes were still out on the drying rack.
The chemicals were the only thing that worked (temporarily), so I suppose the only thing these techs are good for is their chemical license. It only took them 10 MONTHS to do something about the issue. But the apartment was so infested I STILL had to move out, and the chemicals wore off right on time.
Moving was hell, btw. I had inspect every fucking thing I owned for roaches and eggs.

We had a large yellow jacket nest by our porch. We called and Hansen was at our house removing the problem the next day. Very rapid response from our initial request to the resolution of our bee problem.
Extremely professional and knowledgeable!

We had bees coming into our soffit so I sent Hansen an E-​Mail.
Within a few minutes I received a response and within an hour we had someone out at the house accessing the situation.
A few hours later Hansen came back out and sprayed.
Great Customer Service and very prompt.

Ryan and Rob were great. Received same morning call back. Rob was out within a couple of hours. I thought I had critters in my ceilings/​attic. Rob inspected space as well as around my house. He was reassuring and thorough. Will use them when needed. Great customer service

They scheduled fast. Rob did a fantastic job. He looked around our house and help us found another bee nest. Professional and effective. Thanks.

Unfortunately, we have needed to call Hansen Services twice. Once for ants and once for wasps and yellow jackets. I could not be more impressed. Beyond excellent customer service with amazingly quick response time. I felt confident that the technician knew what he was talking about and it was obvious that he took great care to do a thorough inspection. I was pleasantly surprised at the amount of effort and care put into removing the nests and treating to prevent further infestations. We had no problems with billing. Their price was much lower than their competitors, who I simply would not trust as much. Thanks for helping us keep our family safe!

I’m shocked by the great customer service reviews. I just encountered the worst customer service I have ever experienced in my life. I called about a billing issue (Their contract was very vague and didn’t mention the billing year is only spring and summer, and NOT a calendar year– Causing me to pay a lot more than I had anticipated in a short time). I spoke to a supervisor named Robyn, who was very rude and condescending to me. I ended up canceling my services completely. Good luck if you use this company. I would absolutely not recommend them.

Great service and programs with gaurentees! Very knowledgeable techs and friendly. They came out same day and I got my service done immediately. Don’t let those big companies take advantage of your wallet! I will keep them in mind for the future

We had bed bugs and Nick came out and gave a free analysis. he really knew his stuff. We signed them up and they really did a great job. We are now bed bug free thanks to their great service. I highly recommend their service and a great price!

Excellent customer service! We had wasps as a potential issue, and their consultant came out to do a full inspection of the house from attic to basement, and all around the house outside. He let us know that most of the wasp nests were inactive, and that we really didn’t need a full treatment at this point in time, but he could provide it if we wanted it. Also gave us some tips regarding the different types of ants we might be seeing outside, and how best to deal with them.
Ultimately, we opted not to use their service and handle the situation ourselves, however if we ever have pest problems in the future, they’ll be the first we call! Nothing like honest customer service to gain my loyalty!

We had ants, and called Hansen to come out and clear it. Whilst they were here, they, like any good salespeople, asked if we wanted to sign up for a annual plan. We had seen evidence of other pests, so we did. And boy were we glad. They have come out 6 or 7 times so far this summer. Not once have they asked to up any payments and they have always been very prompt. «Our guy» is really nice, and it’s really nice that we have the same one come every time, so he knows the story behind the issues. He always takes plenty of times to discuss solutions, and I really appreciate that.