Park’s Westside Body Works

I had used Westside years ago and was thrilled with their professionalism and work. So, when one of our vehicles was in TWO accidents in one week (sigh) there was no place else I would take it. They have a body shop and a mechanical shop, so we could handle all the repairs in one place.
These guys and gals go above and beyond. Their work is exemplary. The attention to detail is unmatched. They kept us updated on progress and were always honest about everything.
When they got in the new tailgate they’d ordered, they weren’t happy with the quality of it and ordered another. They even ordered the barbed wire striping that is always necessary on any vehicle my guy owns. :o) The new bug deflector is a nice upgrade from the one that was on there.
We picked up the vehicle yesterday, and it looks better than it did when it was purchased used.
THANK YOU!

I needed to get my driver’s side door and front panel repaired after someone backed into my parked car. I looked around for a good shop and WestSide did an excellent job. Justin was very professional and thorough with my estimate and my car was ready in 5 days. They even fixed a little scratch I had on my door that was not a part of the accident at no charge and they detailed my car before I picked it up.

Recently had my truck repaired at Park’s Westside. They had some scheduling issues, but went above and beyond to make things right. These guys (and Amanda) were great! Oh yeah, they do great work too!

I recently moved to Boise from SoCal. My ptCruiser was backed into by a Dodge Ram truck and the driver’s side front fender and front bumper were crushed. State Farm Insurance Co. recommended Westside Body Works, and not being at all familiar with the area, I agreed. The Cruiser was towed to WBW on a Wed., and was ready for pick-​up the following Tuesday. Everyone I dealt with at WBW was extremely professional, and the repairs to the car were exceptional. When I examined the car on the day it was finished, I noticed that the passenger side headlamp cover had yellowed over the years, and of course, it didn’t match the new headlamp cover on the driver’s side. The repair department manager said «no problem, we can fix that in just a few minutes» — no charge. That gesture alone is a sign of WBW’s emphasis on great customer service. Hopefully, I won’t need the services of a body shop in the future, but if I do, I would certainly have Westside Body Works do the repairs.

Beware! The «Lifetime» warranty they claim to have on repairs is bogus! I had a major vehicle repair done by this company. 2 few years later I had an issue in the same area as previously repaired. They were extremely rude & difficult to work with when I approached them about the problem. I was accused me of lying about my situation & what had happened. I was told they would get back to me after looking into it. Over 4 business days later they hadn’t bothered to get back in touch with me or give me any kind of update. When I called them for them for an update they tell me there isn’t anything they are going to do & its not something covered under their warranty. It would have been nice if they could have at least given me a call & let me know what was going on days earlier. Aside from being accused of lying, the communication was horrible even during the initial repair when they had my vehicle for 3 months. They have the worst customer service & communication with any company I’ve ever dealt with in the valley. I will never return.

I wish I could give less than 1 star. 5 weeks, 4 rear ends… 1^st one had the wrong gear ratio, second one I went 14 miles on and did not make it back to my house from the shop, third wrong gear ratio again, fourth bent axle and their internal communication was horrible. I received a call at 10 stating they had no idea when I would receive the car back because they did not have approval for the part. Apparently the car was done and the insurance had to let me know. When I picked up the vehicle I was called a liar and told this is not their fault it was all the parts company. Horrible… please please find anyone else to use.