Kadel’s Auto Body ICR – Boise

We had an excellent experience with Kadels. They went above and beyond our expectations, turning what could have been a very traumatic start to our Christmas holidays into a positive experience, where our faith in human nature was buoyed.
We chose them because they were recommended by Farmers Insurance and were able to do the repair work liaising with Farmers directly on the claim, with a minimum of involvement from us.
The office staff were capable and friendly. Having Enterprise rent a car on site saved us a lot of hassle getting a temporary vehicle so we could continue on our Christmas visit to family in Oregon.
We have a huge deductible. Hearing that, and our pleas to reduce costs, they looked for sources of second hand parts (which it turned out we didn’t need) and rebuilt what remained of the shattered parts we thought had been destroyed in our accident. It turned out we didn’t need to buy replacements as the heating controls and rear view mirror that we thought were destined for the land fill, were reassembled and put back in working order.
We got our car back looking better than before the accident. It was cleaned up nicely.
When it turned out the shop would be closed at the time we were available to pickup our vehicle, one of their staff volunteered to meet us in his own time to hand over the keys and walk us through the work done.
It all cost us a lot less than we had expected.
We are delighted by the quality of work, the cost and the service.

I was very disappointed with my experience at Kadels. I was recently involved in a minor fender bender on state street. It was my fault. The man’s car broke down in the middle of the road and I was not expecting him to stop and bumped his car. I left a dime sized dent on the bumper of this man’s suburban and his hitched punctured a 2in by 2in perfect square in my plastic front bumper. There was no other damage whatsoever to either car. This man however made a fraudulent claim against my insurance company saying that me hitting his car caused his car to break down (which to anyone who knows cars already makes little sense.) I opted to have my car inspected by an adjuster at Kadels. His name was Bob. He took pictures of my entire car and gave me an estimate on the damage to my front bumper. I asked him about the claim and how it would affect it. He basically said he didn’t understand the relevance of my question. I tried asking more questions and he lead me to believe that all he did was give me an estimate. I was disappointed with his service. Later I discovered from my insurance company that he sent a report to the other man’s insurance company including previous damage that was on the vehicle as if it was all part of the same accident. Damage that I specifically explained to him was from before the car was purchased. He told me that he understood but he only had to take pics of all corners of the vehicle because it was required by the insurance company. He did not mention that he was including t into the report misleading the insurance company to believe it was all from the same accident. He intentionally exaggerated the report and blew off my concern so I wouldn’t realize this in the moment. I do not respect dishonest business and I would highly recommend that you stay away from Kadels.

Go here for all the body work on your car. Everyone there made a difference to my experience beginning with the person who took my initial phone call through to the receptionist, the estimator and even the guy who detailed my car, inside and out, before returning it to me. Great customer service, excellent repair work on my car (it looks brand new) — it doesn’t get better than this. They are all about the customer and it shows. I had to be out of town for a family emergency and they were responsive, understanding and beyond helpful. I cannot recommend them highly enough.