Enterprise Rent-A-Car

I was surprised at how well this experience went. No problems at the counter, they didn’t try to sell me a bunch of upgrades or otherwise make it more expensive; the price was fantastic. No hassle in the car lot itself, I walked out and got in the car and didn’t have to wait for the attendant to talk to me or try to upsell anything. The car was clean, it even had an ice scraper already in it! The best part was returning the car, I was running late to the airport and I was worried I would be delayed at the rental return. I think it took about 3 minutes to return the car; the guy was ready to let me go by the time I got my suitcase out of the trunk. I would definitely consider using Enterprise again.

Travis helped me with a very challenging situation. He was quick, efficient, and saved my day. Thank you Travis for being such a pleasure to work with!

I have never been compelled to write a review, but I had to for this company. From the moment I picked up the car, I was sold on Enterprise. The customer service I experienced throughout my trip far exceeded my expectations and in fact was some of the best I have ever received. I can’t express my gratitude enough to Kyle, Travis, Logan and all the other employees at the Boise airport Enterprise location. You now have a customer for life! Thank you!

Everything went quite well. Only glitch was whether I was a «frequent renter» or not. Got an upgrade to an SUV, and the price was — well, fantastic.
Great rental.

The worst! They canceled my reservation the second I walked up to the counter to pick up my full size SUV and then told me I canceled it!!! Are you really going to lie straight to my face because you don’t have the vehicle I requested. I booked through Costco and would have received a cancellation if I, had in fact, cancelled the reservation myself. Well of course they had no vehicle to fit my needs and actually tried to get me to rent 2 vans to accommodate my crew. Umm, hello. I am traveling with family on a budget, I’m not paying for 2 drivers, 2 vans and double the gas!!! I contacted Costco and none of the agencies they contract with had anything to offer me either. I stepped over to another counter and found what I needed for $ 213.33 more, I let Costco travel know and was told I would be reimbursed by Enterprise for the difference. It has been over 9 weeks and I have yet to see that difference refunded to me. Today I received an email telling me I would be getting back $ 101.23. I don’t know where they pulled this number from but I will most likely not book through Costco again and on an outside booking I would definitely NOT CHOOSE ENTERPRISE!
I don’t know why I have to give them any stars but apparently they are required to get at least one for existing!!!

Colleen at Enterprise sent me another message saying the same thing. Hello? Enterprise, you can see my reservation # on the image posted on the review. You can then pull up my information from your system.

Our company has a National account with Enterprise car rental. I’ve been frustrated with them a few times now but at this point, I’ve had it with them. I work for one of the largest companies in the World and reserve 100’s of cars for people every year. Normally we go with National which is preferred but this time I had to go with Enterprise. I rented a vehicle for a gentleman who works for our company and traveled in from Russia. he is in Idaho for 4 weeks. I rented the vehicle for 1 full week because I thought we would have a company vehicle available for him after that but found out it won’t be ready. I tried calling the Boise location last week to extend the reservation, I hit the 5 prompt when told to which was supposed to get me to someone at that particular location, however, it reached someone in St. Louis who told me that he could not make that change and I would have to wait until they got their system fixed to located someone in Boise to do this. I tried to contact them again today which again, got me to another location. this gentleman said that he could get me to the desk that just does extensions for rentals and was surprised that the other guy couldn’t help me with this. So I spoke with someone at the extension desk, gave her the name and the confirmation number of the car as I had made that reservation and had all info for her. However, now i cannot change his rental period because I do not have his date of birth!!! This is freaking ridiculous and I do not have time for it. he is in classes all day, every day, and to get ahold of him for this info will take me a couple of days. Why on earth would that make one difference? His date of birth was never put on the reservation so I have no idea why that would matter. She said it was a matter of «security», they NEVER got that info so how the hell can she be sure that I am giving the correct date? I refuse to book with Enterprise from now on. this is the last straw, I’ve had it.
Enterprise, you truly are a waste of my time and patience.
Now, if that isn’t bad enough, I tried to post my review on their site, Um, needless to say, that couldn’t be done. I tried to make the change to my reservation twice, Um, there again, can’t do it online. I tried to call another Enterprise office in Boise to see if they could change it, Um, well after sitting on hold for several minutes, the line started beeping like it was a fax machine. Okay, I’m done now, done with them and done trying. they are not helpful in any way and seemingly do not give a crap.

Had a great experience here. We drove off the lot in what we thought was a 4wdr Tahoe for a week long ski vacation in mccall, 2 hours away. When we found out the Tahoe only had 2 wdr the manager Christian drove us a new Yukon personally after his shift from Boise to make it right. Everyone makes mistakes, but rarely do customer service professionals go this far out of their way to make something right. I’ll always use enterprise from now on.

This review is just for Christian on his Excellent Customer Service !
(review overdue)
I was needing to rent a car for my 1^st time. I had made a few phone calls and Enterprise seemed to have the best overall deal.
I had just flown in alone and was needing to drive to my relatives new house which I had never been. Realizing I forgot my phone, pure panic had set in. I had no phone #s, no addresses, and no directions!
Christian went way above and beyond for me. He got a phone book so I could look up their #, then let me use their phone so I could get the address and he even printed out directions for me!
Thank you Christian for making a stressful situation so smooth! I will never forget that kindness.
(September 27, 2012)

Enterprise may have the lowest rate but many times at the Boise Airport I’ve had to wait for my reserved car to get to the airport and their cars are parked as far away from my door if you can get it which could be a problem lugging your suitcases out there in the snow
Go with hertz. Cars are right by the door and with discount or coupon about same rate

I contacted Enterprise today when I was told my vehicle would not be ready on time from the repair shop. My insurance agent set me up with a reservation, so all I needed to do was call and set up a vehicle and a time to pick it up. Apparently Boise has two locations. I called and someone answered, then he accidentally hung up on me. I called back, and was told the original individual would call me back «right away». I waited 10 minutes and called back. They didn’t want to help me as they said they wanted the same agent who had started the process to continue helping me, and that he’d call me RIGHT AWAY, just like before. I waited 30 minutes, I figured it was a Friday afternoon and they were busy. I finally got ridiculously fed up and called them back and asked, «What do I need to do to get a rental car? I’ve been hung up on and told I’d be called back, I need a car, so please give me a straight answer.» The guy told me that ALL the cars for the ENTIRE weekend were out. So, NO CAR for me. All the frustration for NOTHING. Could have saved myself aggravation and time if they would have stopped screwing around. I now have no car for the weekend as my agent leaves the office at 5 PM. Thanks, Enterprise!

The actual rental process here went smoothly — our car was ready when we arrived, and it only took a minute to check it back in when we were leaving Boise. It’s located on-​site at the airport, so if you’re flying into Boise, the place is very convenient.
I agree with the previous poster, though, in the actual comfort level of the car. We had some kind of Chevrolet, and it was really uncomfortable. There are cheaper cars made that don’t leave you with a backache after driving around… but it does seem like Enterprise just wants you to spend as much as possible.

Another week another rental car place. I can’t give rental car places more than two stars, unless they really go out of their way with service, and frankly, I haven’t experienced anything to differentiate the national chains in over 10 years of travel for work.
Here is one ridiculous thing I don’t understand, and this happens at ALL rental car companies: what is up with keeping cars in stock that don’t have automatic door locks and automatic windows and automatic side mirror settings??? I’m sure the company reply would be something like «we offer vehicles in all price points for all our customers». Whatevs!
Get rid of the manual cranks. It is not 1970. I think the Koreans have that technology now, if not then surely the patent is up so go ahead and copy. How is one supposed to reach the passenger side mirror to adjust it unless you have a wingspan of a pterodactyl?
And when you want to roll down the window, be sure that you are not at a stoplight. How would the person in the car next to you interpret the motion of rolling down the window? At best it would be taken as trying to flirt and at worst… well I don’t want to know what kind of offers you might get. These types of autos should be as extinct as the dinosaurs.

Back to the review: Enterprise is just as suitable as the rest of the big national chains. So go with the best deal you get. This time it happened to be Enterprise.

Great Customer service!