Atkinson’s Mirror & Glass

During a custom home build project in Eagle we had plentiful experiences with pitiful performance by a plethora of sub-​contractors. Atkinson’s was one of the shining light exceptions. In fact they were outstanding to work with, in particular their manager Isaac Gonzales who was on time for every meeting and expert in his recommendations. His team was similarly on schedule and on point for delivering mirror materials and installing a large glass articulating shower door in a zero threshold shower in a guest room. And their price point was good too. High fives all around for Isaac and everyone at Atkinson’s. Based on this experience they will be our first call if we need more glass and mirror products.
THIS N THAT:
1) Parking: In their private lot.
2) Accessibility: Accessible parking, level in the door and throughout.
3) Windows: Atkinson’s also sells some window products.
4) «Barn Door Style» Shower Doors: Worth a trip into Atkinson’s showroom just to see their installed demos of the newest type of bypass shower doors that operate on an overhead track like a «barn door style» hardware mechanism. Very cool!
5) Frame stock for mirrors: If you want to picture frame a mirror, they have some frame stock in the store to look at and can also order from in store catalogs.

I needed a few glass shelves for a medicine cabinet I bought second hand. Joe helped me to review lots of different options and got me into a price point I could afford and I was very pleased with his service. I was able to pick up my shelves the next day.

This company is not like it used to be. When we moved to Boise about 20 years ago we used Atkinson Glass for a major window installation project. They were great. I remember Mr. Atkinson personally visiting our house to assure that the project was going well. As the years went on we occasionally had them do some work for us and noticed that customer service started slacking off.
A couple of months ago we asked them to come out and give us an estimate to buy and install a skylight. I gave them the specs on what we wanted including the type of skylight. The appointment date was but then we go a call the day before they were to be at our home and was told they didn’t install skylights anymore.
You think we would have learned from that but we didn’t. About three weeks ago a rep came out to give us an estimate on replacing quite a few windows in our home. The representative said he would get back to us with an estimate. Never heard from them again. Apparently not following up is their business model now.
That’s not the way Atkinson family would have wanted this business run.

Dealing with this shop was a total disaster. They gave me less than 24-​hours notice that they couldn’t do my job, after all, and couldn’t reschedule me for almost a week, which didn’t work for my timeline. Then, trying to get a refund for the half I paid up-​front was a nightmare. It took multiple phone calls and conversations with multiple people to finally get them to say they’d have a check ready for me to pick up – but only on Friday, which is the day they cut checks (?!). Mind you, they owed me less than $ 100.
I have no idea how this shop stays in business if they treat all their customers the way they treated me. Two thumbs WAY down.

These guys helped me build a plate of glass for a house number project. They outsource this kind of custom work to Oregon Glass. When the first version had the holes on the wrong places, they gladly fixed the issue with a replacement. Paul C. also helped me find the right hardware for mounting the glass.