Visiting Angels

My parents both suffer from Alzheimer’s and were in an assisted living facility in Kerrville, TX. My father reported one morning that he woke up in the night and my mom was not in the room. Though we couldn’t be sure this was true, the assisted living facility did the right thing and contacted my my siblings and I. The facility does not have a memory care option, my parents are both physically healthy, and nighttime temps were below freezing. We couldn’t take the risk that Mom might walk out at night and not be missed.
Enter Visiting Angels — our saviors! With about four hour’s notice, they found someone to come watch outside my parent’s room that very evening and for the week following while we made arrangements to move my parents to a facility with a higher level of care. Sound amazing? It was. But here’s the kicker — that first night was NEW YEAR’S EVE! Yep, Visiting Angels found someone to take a 12-​hour night shift on New Year’s Eve with only four hour’s notice! As no family members live nearby, what a relief it was to know that someone was there right away to make sure my parents were safe in the evening.

Always a human being available to help you, no answering service. Great customer service and even during odd hours, you always deserve the care you need!