Shoe Repair and Beyond

I brought one two-​layer skirt to be shortened and two pairs of shoes to be repaired. One pair of shoes needed the soles glued back on. They were returned to me with puncture holes in the footbeds (possibly from a clamp?). When I pointed this out, the fellow at the counter was unapologetic and proceeded to rip the liner off the footbed, describing how it could be rebuilt. I told him I wished he hadn’t done that because I would have accepted a discount on the price. He said he’d glue back on the piece he’d ripped off and give me $ 5 off the price (25%). The other pair of shoes needed new heels and to be refinished. The shoes were originally white and light grey. When they were returned to me they were painted all white which made them unattractive. I told the guy and he said that they just hadn’t noticed. I had to sort through a book of colors and try to recall which was closest to the original other color of the shoe. Again, they were unapologetic. No discount was offered for the trouble and I had to wait days to collect the shoes while they repainted them. (The heel replacement was fine.) I’ve just arrived to pick up the shoes they were repainting to discover the new color was not applied uniformly — it is blotchy and streaky in places. So here I am waiting about ten minutes while they try again. As for the skirt, after the hemmimg, it looked good on the hanger, but once I tried it on it doesn’t hang quite right and when I sit, the inner liner comes up to mid-​thigh. I won’t be able to wear this piece to work any longer. I can’t wait to collect my shoes and be done with these people.

Excellent shoe repair!!! My shoes look like I just purchased them. They also do alterations.

Great shoe cobblers are difficult to find… and this group does incredible work. I took a couple of very expensive heels in and they came back looking like new. Everything has been ready on time. Fair prices for the quality of work!

They always do great work every time I go there. Very friendly and extremely helpful. Wouldn’t go anywhere else.

This is a fabulous small business with excellent service. My shoes were really falling apart but now they are better than ever! I will definitely be going back!

Would never go to this place again. The owner is quite rude and very disrepectful!
Take heed and go to another place to get your shoes repaired. I wouldn’t give give them one star but i have to in order to give this review. That is how bad they are and I see the previous review only gave them four stars.

Very friendly… good work… good deal.