Walser Buick GMC of Bloomington

This is the 3^rd time I had to bring in my car for a fix that they could not fix right. The guys at the front desk were wonderful! I was holding my daughters graduation party and had a lot to do the next 24 hours and it was over 90 degrees and humid. My air conditioning broke for the 3^rd time. Kelly gave me a loaner, called me later that day to tell me they finally figured out what was wrong and it was fixed. This was Friday. My party was the next day. I asked him if I could keep the loaner over the weekend and I hope I was not taking advantage. He said sure, keep it. I brought it back Monday, and they all knew me and said Hi, since I have been there a lot lately to fix my air conditioner. We all made jokes as the girl got my car, asked if Kelly called me to explain, I said yes and I was on my way. I LOVE this place!

I had made an appointment for a Oil Change, Tire Rotation and the Android Update. When I arrived at the dealership for my appointment, I was informed that the update could take up to 2 hours. I said if that is how long it was going to take I would have to bring it back. Brie told me she would check on timing and get back to me. She came back and said it would be about 45 minutes to an hour. I said okay great! An hour and a half later she cam back to tell me it was done. I asked her how the Android update could go from taking 2 hours to less than an hour. She replied, we didn’t do the update, you said you wanted to come back for that. Obviously she should have been more clear as to what she was referring to. She mentioned several times they were short staffed. I don’t understand how that should affect my appointment as they should only be booking appointments for what they can actually fulfill. I am baffled how it could take an hour and a half for a oil change and tire rotation. I rescheduled an appointment for the Android Update and to have them look at the wireless charging that was not working. I will wait for the next survey to tell you about that horrific appointment.
I am not able to complete the survey without giving at least one star, so that is the only reason there is one star up there. It would have otherwise been a a BIG ZERO!

We had a bumpy start but then Joshua took over and made our experience great! He and the sales manager were so helpful and kind throughout our buying experience. All my future cars will be bought through this dealership & I will be referring all friends and family.

Jason, Zach and Joshua allowed me to get my dream car, with Walser’s exclusive new car lifetime warranty. I’m already making my mom and sister get their next cars here! Their already low pricing, and way of doing business let you feel Sure you’re getting the best deal in the Midwest.

Mark and Bryce were a great team! Thank you for helping our family choose the right vehicle for our family.

I scheduled the service and planned to wait for it to be completed. It was completed earlier than anticipated, and came in less cost than expected. Everyone with whom I spoke was friendly, courteous, and helpful. What a GREAT experience!

Power steering went out on our 2009 Pontiac G6 and we luckily still had our extended coverage in affect (99k+ miles so it was REALLY close). We got a free rental (Buick Encore which we loved and will consider as our next new car purchase) and the work was completed when promised as a part was needed to be ordered. Our deductable was all we had to pay. You guys have always been simply the best. Thanks Walser!

Dear Mr. Walser,
I have to say, you have thoroughly disappointed me. I brought my Walser purchased vehicle in to be «repaired to industry standards» at your Bloomington Buick GMC service center. When I purchased my Walser vehicle I was ensured my extended warranty, purchased along with the vehicle, would cover everything but routine maintenance; oil changes, brakes, tires, etc… but that turns out to be a false information.
Unfortunately, your «professionally trained technicians» sure had the «know-​how and experience» to get my vehicle running — albeit at my expense. After the bill was paid and the car brought home, I had my husband’s best friend review our service ticket. (Mr. Best Friend works for your competitor, BMW) Not only was I scammed in what was needing service on my vehicle, but my vehicle was returned to me with the gas light on (I dropped it off at almost a full tank!!!). See the problem is, Mr. Walser, with gas knocking down $ 4 door, that’s quite an issue for me. In the car I found a business card from a service location in Brooklyn Park sitting in the center console. Turns out, my vehicle was brought across the city and returned to me on E. The cherry on to was my vehicle being a complete mess when I picked it up. I had to take it to get a car wash (after I filled the tank)… my previous Walser experiences have been a clean vehicle and quality service. I guess this doesn’t’ apply at your location?
Although, the friendliness of your team isn’t in question, the honesty and integrity of their work is. I will not return to your service location for my warranty nor service work. There are many other GMC locations who will gladly service my Cadillac in the future — and with honest work.
~Unhappy Walser Customer