Paradise Pet Hotel & Day Spa

Our boy Edward went to daycare and boarding here. The thing I really liked was the speed and efficiency of check in /​out. We worked with some other facilities prior to PPHDS and they just could not check our dogs in /​out leading to large lag times.
Grooming was always a great job. We’ve since moved to Indianapolis and realize just how hard it is to find a good groomer. Edward is now on his 3^rd groomer which I hope is going to work out (he goes tomorrow).
They also help adopt dogs that need a home. Very caring people and the staff has always been top notch with zero drama.

We trust this place because the staff is caring and compassionate towards their human, canine, as feline guests! We literally drove 1.5 hours out of our way last year to bring our dog here for boarding (1wk) due to a friend’s recommendation and it was worth it… and we have a 150+ lb dog, so not a little teacup you can tote around in your purse. We can enjoy our trips knowing our beloved furchildren are in good hands and that they get lots of love, attention, and playtime.

I would not recommend — following two visits we had to bring our dog to the vet because of her stay. The staff was very rude and was not interested in hearing our concerns. I feel terrible that we left our pet with them.

TREATED VERY POORLY! OWNER IS RUDE!
Took our small Chinese crested here to get groomed. Chinese crested breed are known for their terrible teeth and oral health. Our dog has been suffering with bad teeth and we have been treating her for them the ten years we have had her. Upon pick up of our dog, the owner told us that she had a tumor on her jaw and that she was going to die! I know. I wish I was making this up but I’m not. She even went on to say that she had spoken with our vet and he said we left the tumor untreated for sometime and that we were neglecting our dog! I was so upset and left and called the vet. Well come to find out, the vet had NEVER EVEN SPOKEN TO THE OWNER! She just made it all up! I am not sure of her motive for scaring me into thinking that my dog was going to die other than an inflated ego of her knowledge on canine health. Paradise pets needs to stick with cutting hair and leave the diagnosis of illness to actual vets. THIS PLACE IS A JOKE!

Boarded my 10 year old JRT here — he’s been pretty catered to his entire life. I was afraid he’d be traumatized or be a jerk to the other dogs. However, everything was great. Not only was he exhausted… not just tired but literally to the point of sleeping for nearly a straight day after getting home from playing so often and hard, he was unscathed (no fights, no attitude issues, etc.). I am very pleased by the staff (very helpful, informative, and comforting). The overall energy from the place (canine and human) is just calm and positive. I will be boarding our «old boy» again, along with our recent addition to the family a 5 year old female Jrt mix. Thank you Pet Paradise for making the choice easy for my beloved pets.

Unfortunately, we will no longer board our dog at Paradise Pets. He’s currently hacking and spitting up phlegm from his most recent stay. We’ve boarded him there about six times over the past year and he’s come back with kennel cough at least half of those times. Other times we were able to board him at his vet clinic and he has never come back with kennel cough after a stay there. The staff is friendly and we will likely continue to take him to Paradise Pets to be groomed, but boarding is now out of the question. We will only board him with the vet.

Wasn’t happy with the customer service and the services provided were below average. Would not recommend…
It’s a shame because the facilities are beautiful

Cooper always comes home tired but happy from Paradise Pet Hotel. We don’t worry about him during the typically once a year boarding. He is groomed regularly there. Our only issue is how long of a wait it is to get him groomed because they ate so busy.

This place is awesome. Now having three Dalmatians and taking them there when we are vacationing get expensive but it is worth it. I never have to worry about anything. O’Malley, Lucy and Zara all sleep together. Everyone there is super super nice… even if they think the crazy lady with all the spotted dogs is coming!!! They do have a lot of add ons which can get pricey but you can say no… just say no.
You can go there anytime to creep on your dogs and they do not care. When we first started taking them there I just wanted to make sure they were playing and you know just see what they were up too… Yes I know I am obsessed with my dogs and I am fine with that. So they guy took us back and let us watch them on their cameras, you cannot actually go back and see them because it will get the dogs all rowled up and you do not want to disturb the peace. Guess what they were fine… just trotting around. When we pick them up they are exhausted and smiling… yes Dalmatians smile. They really do love it there.
Now they offer vet services too! Highland Pet Hospital which is where we take our doggies are there for services a few times a week and I think are building a facility right next to Paradise.
They go outside a lot too, weather permitting. They have a pool and a huge playground. They will make your doggie a cake if it is her/​his bday. They give them breakfast on Saturdays. If there tummies hurt they gift them white rice with ground beef. If you do not bring your own food they provide them with food. You are rent the facility for a doggy party! It is nice just to have a place where you can trust your dogs are getting great care and great exercise. The staff there is awesome! We see the same faces there all the time, that is a huge plus!!!

They are slightly more expensive so when your dog is your pet and not your kid it sometimes makes you pause. But, I always drop off the family pet knowing they will take good care of him. In the end it is worth the peace of mind.

This place is terrific.
After a day of doggie daycare here, our dog comes home exhausted, which is what we like since he’s a young puppy with a lot of energy.
Can’t say enough about this place — from the pool where the dogs get to play, to the friendly staff, this place is wonderful.

Really a bunch of pet lovers work here. Call early as they frequently are booked for boarding months in advance, especially in the Summer months.
Their website tells all the details, but you need to go for a tour before you become a customer to check it out yourself.

Love Paradise. Happy People– happy dogs
I would give them 5 stars, but a couple of things.
1– it’s FAR east– quite a drive, so sort of a pain. Wouldnt care so much if the snow was shoveled more out there, and that includes their lot– slick slick slick
2-​the staff have MOSTLY been super friendly– I had a little spurt of a mid snooty pick up gal, but that was resolved.
3– our dog had a scratch on his nose once, which isn’t a biggie, at all. I just didn’t like the fact that I had to call them and find out what happened.
I have recommended this place to many many people!

Paradise pets is the favorite hangout of Gordon and his 4 pawed buddies because it caters to his very special needs. You see, Gordon is a 120lb Newfoundland — Black Lab mix and his need is for somewhere to run and play and get chased and just have an all-​around good time.
We found Paradise Pets about a year ago — it was recommended to us by some friends. We drop Gordon off for doggie day care a couple times a week before we go to work, and then pick him up again after work. In the summer the dogs spend a lot of time outside, with plenty of obstacles to run around and water to splash around in. During the winter they don’t go out as much, but Gordon still comes home exhausted. They have separate play areas for big and small dogs, everyone gets an afternoon snack (usually something like grilled hot-​dogs).
The staff is always friendly, even early in the morning or when I have been running late to pick Gordon up. They know every dog by name, and the animals all seem to respond well them.
Oh, and I almost forgot — they have on-​site grooming services too. Fur washed and trimmed (or shaved in the summer for Gordon), nails and teeth done about every other month for us. It’s nice to have a big dog that isn’t a smelly big dog.
Last, but not least — they do boarding for the dogs. We’ve just never needed that for Gordon yet.