Deenie’s Bed & Biscuit

I switch from another local boarding last year and cant say enough about Deenie and her staff! Both my dogs love the place, they come home well played and in great moods. One of my dogs is super high energy and Deenies is the best thing for her, she actually comes home, eats dinner and falls asleep!
Deenie and her staff always let me know how my dogs interact with the staff and other dogs. They seem to figure out their qwerks pretty fast.
I dealt with another pet care with both my dogs, lets just say the title #1 in the name is not fitting at all and Deenies should change their name to Deenies #1 Bed and biscuit!

Not happy with the owner! Customer service is horrible as well. My dog came back not acting like herself. I don’t know what they did to her, but she is never ever going back there again. I recommend Fairway Knolls Vet Hospital for extending housing your animal.

I have been taking my dogs there every time were in town and every time I have been I’ve very nervous cause I know about the stories of this place.
My entire family takes their dogs there. They have never had problems.
But this last time my dog got kennel cough from being there. He is just a little guy too. It upsets me that they do not check for this with other dogs they take in. Now I have to spend money on antibiotics to help him get better. I love my little guy to pieces and now he has to stay in other room away from us and our other dog till he is better. Oh and they charged us more this time for some reason. My husband asked about it but they have some bs reason. Deenie was in there and was rude to us when we picked up our dog.
I think I would feel better and take my dog back there if they invested in cameras that the customers can see online to check on their dogs. It sucks cause this place looks really nice. Oh well

I called to inquire about boarding. She has breed restrictions. What kind of «dog lover» running a boarding facility does that?! They were rude and seemed biased and ignorant about breed misconceptions. They should NOT be in business! Disgraceful!

I have never used the services here but a friend of mine has. She was called and told her dog had been injured. She took it to the vet and was told the injuries were from someone kicking it forcefully. I have also heard the the owner has been in trouble for lacing meat with poison and leaving it outside for animals to eat… I do not trust this place with my animals. Go elsewhere

We’ve been going to this place for years, and it’s pretty hit or miss in regards to the customer service.
For example, we sometimes have to call and follow-​up ourselves to see if our dog is ready to be picked up. When we call, they claim they’re «busy». But, on the same token, they call us the other half of the time and let us know that our dog is ready.
Another time, we brought our cockapoo in to get his trim, and they have written instructions to pluck the hair in his ears (otherwise he gets ear infections), and they neglected to do so. My wife had to call and bring him back the next day.
But, the most challenging aspect of this was when we brought our miniature poodle in to get groomed. He had a nice half inch wound on his bottom near his scrotum, which took quite a while to heal. We did not notice it until we got home; they didn’t even think to mention this to us, and did not really seem to care when we brought it up to them.
I’m not very much a fan of Deenie’s, since they have dropped the ball more often than not. I am also a little upset at how Unilocal is censoring the negative reviews for this business (i.e. review filter), and wouldn’t be surprised if they do the same with mine.
My wife and I will be finding a new grooming business for our two dogs; I wish Deenie’s the best of luck; they can improve their business if they really focus on customer service and paying attention to taking care of the pets and owner’s instructions more carefully.

My husband picked up our yellow lab yesterday around 4:50pm after a 3 night stay. It took her until 7:30pm tonight to start to become herself. Our lab, who gets crazy excited to see people, didn’t even notice my daughters and I when we got home. She wouldn’t eat, wouldn’t drink, wouldn’t come when we called her, slept all the time and completely ignored all of us. Her eyes didn’t look right. She acted like she was sedated. I will NEVER step foot inside that place again.

Great place for the fur kids for both daycare and boarding.