Owen Tire & Auto

A little bummed…
At first super happy when I saw they had a huge FIRESTONE sign in front. Common sense would say… it’s a firestone place. I called bc I need an alignment I was told they don’t honor firestone agreements such as life time alignment…
False advertising I say…

Took my car couple times for different services. This place is my favorite! The guys at the front desks are always friendly, nice and polite. Their rates are just reasonable. My car problems are taken care of within a day or two depending on the issues.

I must say that this place is the best place around Bloomington, Illinois to take your car to for any of it’s problem’s. Regardless of what it is, this place will and promise’s to take care of all your need’s. I just moved here from saint louis, missouri and I have never felt so comfortable at a car shop place like this, Another great thing about this place is that there not out to get your wallet and bend it all the way back, they like to try to work with you. wonderfull place.

I had a bad experience with Owen. They managed to squeeze me in to get 4 new tires and a realignment the day I called. We told them to lock the keys in the car since we were not able to pick it up during business hours. When we got to the car it had rained and someone had left the sunroof open, so we had standing water in our car. My wife and I were sure we did not leave the sunroof open and even if we did, they should have closed it when they finished. In addition, the doors were not locked when we got to the car. When prompted, the manager scantily apologized and said the person working on the car said they did not leave the doors unlocked or open the sunroof. I was not asking for a monetary refund (even though I could have since my leather seats were soaked), but I was expecting more of a apology and definitely more than «there is nothing else we can do». I will not be doing any repeat business with them.

I started going here because my parents had gone here. I think the service is great. They’re always efficient and friendly. The prices are very competitive and hard to beat based on my shopping around.

Have done business with this company for over 20 years, when we took wheels for a brand new car they scratched them and gave us a very hard time about it. Unfortunately they have lost our trust.
They are fine for a flat on the side of the road on an old used car… but that’s about as far as I can now recommend them

If you need any tune-​up service or new tires, I highly urge you to patronize Don Owen. The owner donates so much money to community organizations, and there are always coupons floating around. The service is quick and thorough for whatever you request, but they don’t do extras like wash your car or whatnot. Their prices are comparative to other places, competitive — not the highest but not the lowest. Bottom line — good people, fast and thorough service.