No 1 Pet Care Inc

My Cleo loves staying here. Staff loves the animals. So happy to have them in town so my dog can play!

I have been bringing my dogs here for the last 10+ years for both daycare and boarding. They are treated like family here. I never hesitate when dropping them off because I know they’ll be well cared for. If you do your homework, you’ll find that their prices are among the best in town.

I have been a client of #1 Petcare since they first opened. The business has never been run very professionally, lots of personal drama. I kept going there through the constantly changing rules that unless you follow them on facebook (which I don’t) you would have no clue about, because I genuinely liked the owners. Well, I guess I didn’t get the memo one day and drove 15 miles to drop my dog off for daycare before work only to find a note on the door saying they were closed! Rather than drive my dog all the way back home and be late for work, I went to a competitor of theirs and they took care of me on the spot.(should have done that a long time ago, the new kennel is great!) When I called #1 Petcare a couple of weeks later to cancel my boarding appointments the owner was super sweet on the phone and kept asking if anything was wrong. As soon as I told her I was upset about the note on the door saying they were closed her whole demeanor changed, started screaming at me that her daughter had surgery and I should have known because it was posted on facebook and then hung up on me! Not even an hour later a friend of mine showed me a facebook post from #1 Petcare owner saying what a horrible, selfish person I am and I should think about her daughter and not myself! Bottom line, when you run a business, leave your personal life at home, and don’t treat your customers this way! Very Unprofessional!

I called to set up boarding for my cat for one –two weeks, the lady who answered the phone sounded like I disturb her soap operas. She asked a few questions and then told me she was booked all the way into end of July. Her tone of voice was not sincere nor cared. This makes me worry about my cat life/​health in care of strangers I will not recommend this place to anyone.

Sorry to see so many one-​star reviews. OK, the place isn’t pretty and the staff are sometimes frank. I’d much rather someone be straight with me and good with pets, which is exactly what they are. I’ve taken my dog here twice (once for 10 days, once for 5) and I couldn’t be happier, nor could my dog. I’ve spent a total of 10 minutes in there and my dog has spent (quick math) 21,600. Who is more important in that context?
I’m very happy with their care for my dog, their honesty in dealing with me and her minor issues, and her health and happiness each time. And especially given their prices, I really can’t imagine going anywhere else.
For anyone on the fence I recommend giving them a shot, checking your ego at the door, and seeing what you get in return. I got quality animal care from true animal lovers, people really good with dogs, for a great price.

I wanted to take a tour of their facility but wasn’t allowed to until I turned in all my dogs vet records and all info about him which I thought was strange but whatever. I was honest in every aspect of my application online and let them know that my dog isn’t big in elderly people and that he had grabbed an old mans arm at the vet because he walked into a small doorway after I warned him to walk away. She then emailed me back saying their facility wouldn’t be a good fit for him because they have an older man who does the night stuff who has been working with dogs 10 years. That I should take him somewhere that has individual boarding rooms since my dog goes after people. That offended me because he didnt go after the man the man approached me in a tiny space. I emailed her back explaining how he isn’t scared he goes to paradise pets and I was getting another dog and wanted a cheaper place to take two animals but I would continue taking him to paradise since he does so well and ill just take the new animal too. She got very sassy emailing me back and defensive about how cheap her facility was saying shame on me for judging and that I should look at their track record… No where in my email did I shoot down their facility. Whatever I guess but working somewhere with animals she should know that just because an animal had one incident with biting doesn’t mean he «goes after» people. I just thought she handled it very rudely and Im almost glad Im not leaving my pet in the hands of someone like that. Paradise pets is expensive but my dog loves it there so he can just go there and I will continue to be told how great he is and not be yelled at for dumb things.
Update: as you can see the owner commented on this post over a year later… her comments don’t even involve me that was a completely different customer considering I never visited their facility after the email I received… so that’s awkward

Unfortunately, this place really let me down. I left my dogs here feeling very positive about the place, even if it was in a very odd location. My dogs seem fine and were probably well cared for. When I picked them up, however, the owner greeted me with «I need to have a talk with you» in a confrontational and, quite frankly, rude tone of voice.
She accused me of not telling her enough about my dogs. Actually, at first she accused me of one of my dogs not being potty-​trained (which he is), but then it was that I didn’t tell her that one of my dogs can occasionally chew things. He chewed up a yoga mat they usually board at other places with that he’d never chewed before, and this made them angry because he got diarrhea. UPDATE: He got diarrhea because he picked up whip worm from their facility. He was all clear when I had him at the vet two weeks prior.
I don’t know why she seemed so upset about it (she never said why), but the worst part was, several minutes into being negatively lectured by the owner, I spoke up finally getting rude back at her and said «I’m sorry I didn’t tell you every little thing about my dog. You were very busy in the lobby when I dropped off, and I had to leave. I just want to pay and get out of here.» Her daughter yells at me «Don’t you talk to my mom that way!» In a manner that suggested she was going to start a fist fight with me.
They’ve been in business long enough to know what can happen when pets board and what they need to know about people’s pets. They should have a survey with simple questions addressing their areas of concern. Simple solution! Otherwise, how could I possibly know what to focus on when you ask me «Is there anything I need to know about your dogs?»
In short, they were highly unprofessional and not good with people. They are extremely cheap compared to other places (about half the price). I really wanted to like the place, but left feeling very upset.