Firestone Complete Auto Care

Is it possible to give zero stars?
I received the absolute worst customer service from Firestone Bloomington that I have ever received from any business. The employees were beyond rude as well as incompetent at their jobs. Here is the miserable story of my month long nightmare with Firestone Bloomington:
I am from Chicago but was spending 2 weeks in Bloomington for a class at IU. My check engine light came on and I took my car to Firestone because it was the only location open on Sunday’s in Bloomington. I was told it was a very cheap and easy fix and they would need the afternoon to unclog my EGR valve. «Great!» I thought. After, paying and picking up my car the check engine light was still on. They were closing soon but I was told to come back the next day.
The next day, they took all day looking at my car… charged me more for parts and labor… I picked up the car and drove about 5 feet and the battery light was on and the car was shaking. I tried to bring the car back but they were closed. The next day (after I paid to stay a night in a hotel because I had no way of driving to where I was staying outside of Bloomington) they told me it was their fault and they had put the valves back in the car wrong or something. This was trip three of my SIX trips to firestone in the 10 days I was in Bloomington. Most of which they admitted was their fault.
Finally, the Friday before I left Firestone called me and told me they had broken a piece while trying to put the car back together. They had to order the piece and it would not be here until Wednesday. I was supposed to be at work in Chicago on Monday and on a plane to Canada on Wednesday.
After much arguing, they got me a rental car to Chicago. I was told they would also pay for a rental car to get back to Bloomington when I returned from Canada three weeks later. This never happened. When I returned to the United States and went to pick up my reserved rental car I was told that Firestone refused to pay for it.
It took me another few weeks before I could take a day off of work to get to Bloomington.
I had to take a greyhound bus at 6AM to Bloomington. I got there exhausted and picked up my car. Drove a block before the check engine light came on again. They refused to refund the $ 300 I had just paid them. I just risked it and drove to Chicago because I wasn’t going to let them touch my car anymore. They had it for over a month and received over $ 1,000 from me and still failed to fix it. Once I returned to Chicago, I brought my car into a shop and they fixed the issue right away and I have had zero problems.
Please, never take your car to the horrible location.

TL;DR: If you are reading this and still going to this shop, make sure to double check the work order (because goof ups occur) and read up a little on what the numbers on the sheet mean. Good Luck!
I had been using meinke and firestone for my regular service. I chose this firestone because of its proximity to downtown. I could leave my vehicle here and sit at a coffee shop and the service until now was not too bad.
I was in today for a brake and body inspection (what they call the summer care package) because I heard some squeaking on the brakes. I had scheduled this inspection when I had come in for an oil change on Tuesday, 14^th July. I left my car in the morning around 10:30 and the front desk person (sabrina) initially picked up a wrong work order for a mitsubishi, and I corrected her upon which she corrected it and picked out some slip from the back (which was also wrong but I did not catch it). I am generally trusting (and forgiving) of people here so perhaps it was my fault in not being rigorous on the check up. (As a general practice I avoid going to places where I have to personally check every job and make sure everything gets done).
As to the problems in the service:
The lady at the front desk got my order wrong the second time and my keys were attached to a work order which was for a black 2002 corolla (mine is a red 2003 corolla). The work order for the black corolla was for battery tune up and some starter motor. I went back in at 12:32 (I was asked to come at 12:30) and I just stood around waiting while the front desk folks went about answering phone and attending to other customers. After about 15 – 20 minutes of waiting a man at the front desk eventually got to me. He asked my last name and lo and behold my order was nowhere to be seen. I luckily recognized my key chain and intimated that this car was mine. The guy scurried about a little and then figured out the order was wrong.
I understand that mistakes happen, but as a reputable mechanic I expect them to atleast own up to the mistake and make sure you explain what is going on to the customer. After some lollygagging at which point Sabrina blamed the mechanic guy (Joe or John). The atrocity is that no one caught the fact that the work order said a black corolla and the actual car was a red corolla.
Alright I concede one mistake and since I am soon going on a road trip I wanted my brakes inspected. I asked them to perform the complete inspection nonetheless and they told me pick up the car in a couple hours.
I reach back at 4:30pm (so the whole ordeal has taken me from 10:30 to 4:30 now) and the work order is incomplete. There are some numbers on the brake but the suspension and struts section is completely empty. I asked the front desk person about this and he said to paraphrase — the guy told me everything is ok. Well if he did really check the system and everything was ok why not write it down on the sheet? I am paying for someone to check the car and write down exactly what if anything is right or wrong, aren’t I?
Well I asked him about the brakes and he said there was some squeaking because some metal thing in the brake pad was not right. He said they could do a conditioning of the brake pad but it is only a temporary fix. I had specifically advised them to tell in case something needs to be replaced. I tried to get the person to explain what exactly the numbers on the sheet means and I could hardly comprehend what he said. I eventually asked him since everything on the report says that brakes are fine what is the reason for the squeaking. He said something about the brake pads having some metal which needs conditioning. Well if it needs to be replaced, why not call me and ask me if I want to replace it?
I was in mood for further pain and suffering and both the front desk person and me were clearly at the long end of a tiring day. I picked up keys and left the shop. I am sure I will not visit this shop again, I would rather take it to the remote meinke and ask them for a ride.

I had the unfortunate experience of my car breaking down in the middle of S. Walnut Street. Fortuitously, it broke down right beside the Firestone Complete Auto Care Center. After calling for help from a friend, we pushed the car into their lot and left the keys in their dropbox.
The technicians at the shop were very friendly and explained the issues that head lead to the car breaking down in a clear, understandable manner. Updates on the repair progress were also excellent; I received a call everyday with an update on how things were going. Full diagnostics and repair were completed in under three days, with reasonable prices for the Bloomington area.
Overall, while having a car break down is never a pleasant experience, the folks at Firestone made the repair process a breeze. Would recommend them to any in the area.

Quoted a price at this Firestone. We made an appointment and took the car in, only to be told The mechanic wasn’t certified to do windows. They told us to take it to the Eastside Firestone. Took it there and dropped it off they called later and now the quote had gone up $ 200. I was given a lame excuse that they were using their parts and they have a lifetime warranty on them. The price for their part was 295 the exact same part at AutoZone which is where they were getting it from was 164. Nearly 100% write up. Not to mention, the part already have a limited lifetime warranty on it. Very very upsetting that the quote was $ 200 difference across town and that we had to go through that hassle to even take it there. Don’t go to Firestone!

Nothing good to say about this place. After rotating my tires I complained about wobbling and noise. They told me that I had waited too long to rotate. They offered to I rotate the tires. Took it to another mechanic, who tightened the lug nuts on the two front tires. Wow. Not going back to Firestone!

I’ve never gone out of my way to write a review; however, the service was terrible and they solicited me for a new tire when I did not need one. After immediately leaving, I went to another garage that ultimately assisted me in patching my flat tire.