Enterprise Rent-A-Car

I rent frequently for business. At least one car every other week either from Bloomington or an airport somewhere out of state. Sometimes there is billing problems and the car doesn’t come with a full tank of gas, but for the most part I get a car on time to get me to the place I need to go.
DO NOT opt for their road side assistance plan. It flat out sucks. I was stranded on the road for 3.5 hours once between Peoria and Galesburg. I was given a simple Sorry. After 3.5 hours I ended up finding someone else to come change the tire. I would have changed it myself but I was in a suit and 7 months pregnant.

Do not use Enterprise Rent A Car, especially in Decatur, Illinois. My husband is there now (Friday, September 4, 2015, trying to rent a car. They would not allow him to rent a car over the phone or take a credit car over the phone. He had to drive from Bloomington to Decatur to rent a car and then they asked him for a utility bill to prove he lived where his driver’s license said he did. He showed them the car insurance and they wouldn’t even take that! What the hell is up with this. I have rented cars before and never was asked for a utility bill. Someone please explain this to me. What do people do when they rent a car at an airport??? Who carrys around utility bills?!

I had reservations for several weeks so I could get my car repaired. I needed the car for 3 days. At 7:30a the day of, Enterprise called me to tell me they had no car for me. When I called back to inquire how this could happen the manager said it’s been like that all week and I said he should have advised me earlier so I could make other arrangements. He had nothing to say. They were gambling on the fact that perhaps they would have a return car and could keep my business.

I have not used enterprise before, but my boyfriend had. Great service and great people. He wasn’t impressed with the selection of car he got… Pretty sure is was a ford focus or something he would never buy! Anyways, I had parked my car at a friends house during her Bachlorette party last Saturday night, were it stayed over night, due to alcohol being consumed and not wanting to drive & chance that DUI! Then I got a phone call saying that her neighbor had backed into my parked car! Ugh… Just my luck :/​everything is just at a stand still in my life right now as I’m in the middle of a bankruptcy claim… Then this happens… Just my luck. So after filing a police report & reporting the claim with insurance, the guy who backed into me was found at fault and his insurance would be covering my damages. Finally, something went right for me :) This also included a complimentary rental… Even better!!! So I called to set that up with the insurance company and they provided me with all the info I needed. I called Enterprise to set up a time & making sure all I’d have to do was sign paperwork when I came to pick it up, as I would be in a hurry to get to work… The guy on the phone was very nice & let me know everything would be ready & all I had to do is have my DL. Now only problem with that, is I had gotten a DUI in July 2011 & was still paying on fines, so my DL was being held at the court house until the fines paid in full. Very expensive mistake… Never again. Did I mention that the reason why I left my car at a friends in the first place?! I told him I had a state ID & was driving on my tickets. He put me on hold, then asked what they were for. When I told him they were for a DUI, he said he wouldn’t be able to rent me a car. Even tho my driving status is valid with the sec of state… So IF I had my fines paid in full & in possion of my DL, they would have never known about my DUI and would have been rented my complimentary rental car with no questions asked… SMH!!!

While my Jeep was being worked on, Chrysler set me up with a rental car at Enterprise. I requested an SUV but they only had mid-​size cars available. The guy at Enterprise sent someone to the CIRA location to get me a Chevy Tahoe. The service was great. It was all complimentary, but the two employees that were working were very friendly and helpful.