Bloomington Chrysler Jeep Dodge & Ram

Sanel Hoso was great to work with at Bloomington CJD. He provided excellent customer service and the entire process was enjoyable! I would highly recommend him!

Please be careful when communicating with this dealership. They were very responsive and professional BEFORE the purchase was made. After the purchase was made, I was stuck with an unexpected bill. I would highly suggest finding a different dealership in the area.
I leased a car through this dealership in 2014. I was told at time of lease, should I lease or buy from this dealership again, the standard l lease termination fee would be dropped. I returned my lease with no damage and at the agreed return date. Upon doing so, it was again confirmed by the sales associate I would not be responsible for the lease termination fee, should I lease or buy from this specific dealership again.
I returned to this dealership in December of 2015 and bought a new 2016 car. Once again, I was told this same information about the lease termination fee. I spoke with three different associates about this agreement — Michael, Sanel and Jessie. After purchase, I began receiving invoices for the lease termination fee. I called and spoke with various associates, each time I was passed off or told I would receive a return call, but never did. I even stopped into the dealership in person and was again told they would follow up. I never received a follow up phone call. After 5 months of reaching out to the dealership, I was finally told they would not be paying this termination fee as agreed upon, because I did not have it in writing. Even after knowing the names of the associates that promised this as well as the dates this was discussed. Steer clear of this dealership.

If there is one thing I find terribly disrespectful, it’s when a company requires an appointment to have work done on your car, yet they managed to not even look at the car for 3 hours. Did I mention that I was waiting for them to get it done.
The level of indifference was further highlighted when I asked the receptionist if she knew anything more about my car. She looked at me and said, «I don’t know anything about that. You should go ask the guys out there» while pointing to the garage and the cluster of mechanics chatting and laughing.
Whatever happened to customer service? It’s clear these guys don’t care. Very disappointed and will not come here again.

Well, it was interesting to say the least! I went in last week and the numbers didn’t work for me, which was fine. I did find it a bit odd how the sales rep Bruce had decided my income and credit score without me ever disclosing my finances to them. No credit check was run, I never disclosed my income. That aside, yesterday I was talking to a coworker about my foray into purchasing a Jeep and he said he was in the market for one. I told him of the test drive I took last week and of the sales price they were offering. He was interested in the deal to see what he could expect and asked me for numbers. So, yesterday evening I requested the Sales rep Bruce give me a call with the numbers that had been discussed the previous week. Well, Bruce did indeed return my call while I was at work. My coworker came up to my desk as I was speaking to Bruce about this. However, Bruce went on a tirade against me, telling me how I couldn’t afford the vehicle and no bank would finance me. In a nutshell, he told me I was wasting my time calling him. I was taken back and told him I was just asking for the numbers offered. His rant was overheard by my coworker (who was sitting right next to me) and he was so mortified by what he heard, he chose another dealer to consider. I will NOT consider them next year when I decide to look for a new vehicle! Since when does the Sales rep determine what a person can and can’t afford, what sort of credit score they have and what would be financed by a bank? Silly me, I always thought that was the job of the finance dept or the bank the purchaser chose to go with. The salesman’s job is to sell… not determine a person’s financial worth. It is certainly not his job to verbally abuse someone who calls to follow up on an inquiry.
***Update: I purchased a new Jeep at Forest Lake Chrysler. No hassles, no issues, financed it just fine. No complaints with them! Bloomington lost my business… and Forest Lake Chrysler got it

I had an appointment to meet with a sales representative and test drive a specific vehicle I was looking for, the day of my appointment the sales manager called and left a message to confirm the appointment, I called him back and left a message that I would be there as scheduled.
When I arrived they told me the vehicle had been sold, but wanted to work with me to get me what I need, which I knew would not be possible because I had already checked all local inventory.
The whole experience seemed amateurish, and showed a lack of concern for the customer. I do not like or trust this dealership.

They had the exact car I was looking for when shopping online. When I contacted bcjdr, they were very helpful and diligent with questions ect. I asked if they could hold the car for me since I was in love already by seeing it online. The manager called n left a message saying he can’t hold it, but will let me know if it gets sold!!! I called him back, no answer. Haha So Upon our early arrival a couple days later, the car I wanted was being pulled up for us to look at. We were greeted by Sanel, who was very kind and patient waiting for me, as my insurance provider tried to lure me into financing through them. In the end Bloomington Chrysler jeep and Dodge Ram had the better deal. Even though there was an expected wait for credit approval, he was very quick, and efficient about finishing everything in a very reasonable time. Overall I’m happy with their service, and my new car :)

Sold me a lemon. Refuse to honor expensive extended service contract they advised I purchase through Chrysler. They’ve failed to repair recall service on my 4wd once and have taken almost a year to get parts to address the ignition recall. They need to be investigated. I wasn’t notified of any of the outstanding recall work until after the deal was done. Complete negligence!

Donnie Brinson has sold us both our cars and we couldn’t be happier. He was awesome to work with and took care of us even after we drove off the lot. Donnie made both experiences fun. I don’t think I would buy a car from anyone else.

It kills me to give this dealership a 1-​star rating because the main sales rep we worked with, Mac, was fantastic, but the head manager (at least I think that’s what he was), Joe Hosch, was absolutely terrible. He basically ignored me and my wife when we first walked in, then later, when Mac called him over for a question, tried to force a car on us that we didn’t want, talking down to us and being extremely rude when we told him that it wasn’t the car we wanted.
I’d love to work with Mac again, but that manager makes me unwilling to ever go back to that dealership.

My wife and I took our Jeep to Bloomington Jeep recently for the first time — the service we received and work performed on our 2011 Jeep Grand Cherokee was EXCELLENT.
We had skid plates installed underneath the Jeep over the engine, transmission, transfer case and left/​right fuel tanks. We also needed both of our keys replacing because the «keyless entry» and «keyless start» features were working only intermittently.
The service we received was friendly, professional and attentive. The Jeep was in and out in a matter of hours. I parked myself at the local Caribou Coffee on the opposite side of the block with my iPad while the Jeep was being worked on. During the work I was kept informed as to how things were going and given estimates for when it would be ready to be picked up.
Most importantly the work performed was excellent. Great job guys! We’ll be back!