Apartment Mart, Inc.

I’ve lived in my apartment for almost 8 years. I’ve had nothing but discrimination and difficulty in the last 2. I’ve been treated poorly and been charged for damages and repairs that were from wear and tear and not my fault. They didn’t even replace the carpet or paint the apartment before I moved in and it had been trashed by the previous tenant. All they did was patch the doors that were punched through and paint them. They didn’t even pain the apartment only just did spots and I’ve being blamed for everything including noise from surrounding neighbors. Never rent from them. Much better places. They really dont care. They have caused me missed wages, hours at work etc. because of not removing snow, ice and not being able to get out of garage because door broke. Then I was charged $ 100.00 for maintenance when they should have paid that for upkeep. Moving out soon and have a lawsuit against them.

Very unprofessional, rented an apartment from them. I called a day earlier before my lease starts to confirm if they have transferred the utilities as previously at the time of lease signing they had told me that they would transfer the utilities by themselves. But now as per them the policy has changed and if i don’t transfer the utilities by next day I wont get the keys. I asked why they waited for my call, shouldn’t they have called earlier, their reply was just that I should get it done as its now my responsibility.

I lived in apartment-​mart apartments for 4 years. The apartment I lived in was really nice. Sometimes they will not clear the snow properly and salt the walkways. When you report some complaints/​issues, sometimes it will be fixed in time, but sometimes it will not be fixed for long. Sometimes staff wont answer appropriately
Everything will be quite okay until you move out. I have been charged few hundred dollars apart from the security deposit. If you are not getting a bill after you move out, then its your luck.

I’ve lived at Parkway Court Apartments from 2010 – 2014. Finally moved out. They allow smoking in the buildings, so if you smoke great and if you dont then you are out-​of-​luck because that smell WILL fill your apartment. My bathroom smelled like a bowling alley. It’s one of the reasons I moved. Rent goes up every year but that is typical everywhere. Any pros I had were they did a good job clearing the snow in the winter. They try to keep up with the buildings roof/​landscape. The staff in the office were often nice. I probably would have rated this company higher except for 2 things.
1: The maintenance staff will not care about your property. When I have had things fixed they have used my own kitchen towels and left dirt on the carpet/​floors, sinks and tub.
2. Dont expect your security deposit back! I wish now that I had known that. I wouldnt have spent so much time cleaning. That place looked move in ready when I left. I get a statement back saying I had «damaged blinds» in the bedroom. Cost, $ 45 to replace. There was no damage. I know because I wiped them down when I left and all were intact, none were broken. This was a bogus charge. The other was for the carpet. First of all, I lived there for four years. Of course there is going to be normal wear and tear. In my move in statement I listed a spot by the air conditioner where it looked like it leaked. That was the only stain and it was there when I moved in! Cost to me to «pull damaged carpet», $ 145! And I bet they dont even pull it and charge the next person!
Very frustrating for a person who is a good tenant. Pays each months rent on time for 4 YEARS! Puts up with noise and smoke and messy maintenance.
Good luck to those out there. Not many good places to rent from in Bloomington Normal.

My company took a corporate apartment with them. At the end of 7 yrs worth of stay with them, they presented me with a huge bill for fixing every small thing including things which were wrong before i moved in.
They never provided a move-​in sheet and blamed me for not having one.
Very unprofessional and unwilling to listen, just bad customer service.

I never rented from these folks, but I walked through their buildings each day on a paper route for 2 ½ years in central Bloomington. No security, instead of slip-​proof tape or carpet for the cement hallways, they just put down paint. As in a layer of paint on the floor to make it look brighter. The paint just chipped and made everything super-​slippery, which apparently they did not mind because they just kept recoating it. Doors were glass with metal handles that consistently froze shut in the winter, and ice was never cleared. Dangerous all the way around for the abundance of elderly renters.