Visionworks

This place is TERRIBLE! Horrible service. I waited 2 plus hours for my appointment. They were over staffed but no one was helpful or checking on patients. Most of them were just standing around. No friendly factor or sense of urgency when there was a rush. After about an hr of waiting I asked about the wait and assured me I was next. But I waited for another hr and a half before I actually was seen. People with later appointments were even seen before me! They didn’t even try to compensate or make my visit a better experience.
The only reason I give this place a star is because of the doctor. Who was nice. He deserves a better staff because his staff is making him look bad. Very bad.
Overall, the customer service was the worst experience ever. I get better service in a closed tunnel than this place. go somewhere else to get your eyes checked.

I’m just so unhappy with this place.
I came here a couple years ago to get a new pair of glasses. My prescription was different than my contacts, I [thought I] had good vision insurance, and I just really wanted a new pair. Visionworks was my choice because this was the nearest location that was covered by my insurance.
The doctor made me wait forever (I was the only person waiting to be seen), ran all the typical eye tests, gave me some prescription to try contacts, and ushered me over to one of the ladies behind the desk for some glasses fittings. I selected one of the lower-​cost pairs with regular lenses and declined the ‘special’ of «buy one pair, get one half-​price.» New contacts? Forget it. My insurance only covered glasses or contacts, not both. Since glasses were more important at the time, I opted to get just glasses. I don’t know what the heck my insurance covered and where all the prices added up, I paid $ 300 OUT OF POCKET WITH INSURANCE… including some bogus $ 60 «contact consultation’ fee. What, the piece of paper the doctor handed me with the prescription? That alone cost sixty effin’ dollars?
I had already gone through with everything and really needed glasses, so I had no choice but to pay for everything. I was pretty livid. I’ve also had to get my glasses tightened here three times in the last two years (the screws fell out and my glasses fell off my face) and they’re getting loose again (like, slipping around on my face and falling off). I’m glad the people here tighten my glasses with no fees or problems, but do I really need to have them tightened that often? None of my other glasses ever did that. Ugh. Unfortunately, glasses are kind of expensive so I’ll be dealing with this pair for awhile.
I can’t remember what I did about new contacts. I think I ordered them elsewhere.
Go somewhere else.

My first visit to Visionworks was to find glasses for a new prescription. The staff were friendly enough, but the person helping me didn’t really offer any suggestions when I was having difficulty. I did end up picking a pair of frames, though.
However, even after being told the lenses would be done in a hour, I received a call saying they had to be done out-​of-​house. I picked them up 7 days later. They were great… until I returned four more times for adjustments. Now, I understand that frames sometimes just don’t work for a person. But, the service I received is the reason for my poor review.
Each time I went, the staff were helpful initially, until I would question why I was having so much trouble. Rather than admitting the frames may not be for me, I was told it was «normal wear,» or «frames often need adjustments after a while» or «it’s probably just frame fatigue.» But, when I would remind them that I had only had the frames a few days… well, suddenly they had no response.
After almost two weeks, I was in need of another adjustment (#5). This time, I walked in and stated I was hoping to find new frames. Instead of helping me find the right replacement, the girl told me to look around and continued to make phone calls to remind people they’re due for their eye exam. I looked for 30 minutes with no offer of assistance. By then, I was very upset, walked up to the counter and stated, to a different person, that I need to make a return. He then spent another 20 or so minutes trying to help, but by then I’d tried on so many pairs I was over it.
Then, the kicker… he couldn’t give me a refund that night because there were not enough sales from the day. When I questioned, he pointed to the computer and said «it’s an old system» but that he would call me tomorrow after two people came in for exams and make the credit card refund. Since it’s 2013 and I’ve NEVER had a retail establishment refuse to provide a credit card refund, I called customer service. The rep that called the store and came back on the phone to tell me that, while it’s not their company’s policy to require a certain amount of funds in sales prior to providing a refund, the supervisor told her it was «his preference» to delay the refund to «avoid a negative balance.»
Needless to say, the lack of customer service and being LIED TO («it’s an old system» after all), I will never be back.

The selection of glasses and lens options here is very solid. It is quite larger than a lot of smaller optometrists offices. That being said, one set had to be special ordered and it took several weeks to arrive. The employees are all pleasant enough, it would have just been more welcome to have a faster turnaround time.

I have visited this location multiple times and had a wonderful experience every time I visited. The staff and the Doctors are extremely friendly and knowledgeable. I have interacted with the General Manager several times and complimented his store for providing a fantastic experience every time my family and I visited. The product that I have received is top notch and fairly priced. They have a huge selection of frames to choose from. Also, I was shocked by the amount of kids frame they carry for boys and girls. It seems like they know what they are doing compare to their competitions.

The price is right, the staff is friendly and helpful, and the glass-​cutting is top-​notch. What more can you ask for?
I used to be a die-​hard Pearl Vision fan until the one in Bloomingdale gave me a pair of lenses that were hacked to crap. They looked terrible! The edges weren’t even smooth.
So when it came time to finally get a new pair of glasses, I decided to try Visionworks. I got two pair for under $ 300 (out of pocket since I use my vision benefits for contact lenses). On top of that, they give you a free lens cleaning kit. On top of THAT, there’s a 30-​day money back guarantee which I took full advantage of when I decided I didn’t like my glasses and wanted to return them. Turned out the problem I was having was because silly me didn’t elect to get the anti-​glare lenses which make a real difference for someone with poor vision such as myself. So they took back BOTH pairs of glasses and made new lenses for each and there was no additional cost other than the difference for the anti-​reflective lens which I would have paid anyway had I chosen that lens to begin with.
The best part? They were perfectly pleasant at all times and didn’t treat me like I was an inconvenience or costing them money. I will definitely buy glasses from them again.