Sears Auto Center

Very disappointed! They’ve lost my TRUST and apparently I’m not alone. I know Sears has been suffering in recent years and there were only a couple of cars on their service bays… way down from before. I’ve had four cars serviced by Sears Auto Center at Stratford Square over the years. Today was my last visit to a Sears Auto Center. After telling me on the phone they could do an emissions evaluation and could change the sensors if this needed to be done, I decided to combine the visit with getting brakes and rotors replaced. I got there early by 8 – 8:30 am as suggested. and killed time in the mall which opens at 10 am till the called me with the evaluation and estimate. Got the call around 9:45 am. Told I needed a new catalytic converter and recommended I see the dealership. The cars low mileage doesn’t support needing a new converter. I was so aggravated by this that I didn’t give them the brake job either. Took the car to a mechanic today who replaced the two 02 sensors as I originally suspected was the issue. I’m on to NTB for brakes tomorrow. I saw in the business press recently a projection that that Sears was one the large companies that would not be around in five years. I now understand why.

Hate to leave them 1-​star, because years ago (and for years), Sears was a near impeccable place to bring your car to for various lines of work.
Went with my dad to try and get an oil change on his car a few weeks ago. He had a coupon for a 19.99 oil change. Nowhere on the coupon — front or back — was there any fine print stating an appointment was needed.
We get there early on a Monday morning (store had just opened — place was all but dead at that point) and you guessed it — we were told they only honor appointments. We saw no other cars there, and asked how long the service would be. The tech (who was fairly nice) stated it would be several hours. You would think with no cars there and the place just opening, they could throw the car up on one of the racks and do a quick 12 minute oil change. We just said ‘okay, thanks’, and left. I guess the car or cars scheduled on the books for 9am, 9:15am, and even 9:30am all must have been ‘late’.
We weren’t about to walk around the mall for 2 – 3 hours. I would be surprised if Sears is even there in a few years, as many of them have closed elsewhere. Again as previously mentioned, at one time Sears was a great location. Not saying it still can’t be, but with service like this involving misleading coupons (how many customers may go in there with these same coupons and not know ahead of time to «make an appointment», only to be turned away or left there waiting for hours?) — I can see why things have gone downhill the past few years.
If you must use Sears, use at your own risk or CALL AHEAD OF TIME for the STORE’S ‘fine-​print’.

AWFUL! STAY AWAY FROM SEARS! I needed to get new tires. I searched online and found that they were the only place that could get me in right away. I’ve never had good experiences with Sears in the past, and I should’ve followed my instincts and just waited for another place to get me in.
I pulled into the garage (they must’ve recognized my car from my reservation information) and the guy (manager maybe?) starts accosting me about how I’m going to ruin my tires if I don’t pay for the balancing (and about 5 other things like this). (I’m aware that I didn’t click on the button for the balancing, because the website implied that initial balancing was included in the purchase of new tires. So why would I pay $ 85 dollars for something that comes with the tire price… and don’t get me started on what a train-​wreck the website is…)
Since when was it good customer service to NOT say «hello. how are you?» when you first meet the customer? And yet, this guy did the opposite and started talking down to me like I was a child playing dress-​up in big-​kid clothes. Very not appreciated.
Pay a little bit extra and go somewhere that treats you like a human. Never again. Not in a million years will I go back to Sears… Roebuck was smart to sell his half of the company and get out while he could!

DO NOT go here!
I am sad to have to write this review. Before I visited this sears auto center, sears was a place to go for quality and integrity. Because of the dishonest and unprofessional staff here, I will now think twice about purchasing ANYTHING from sears.
We went to get a control arm bushing, were quoted $ 200, ended up spending $ 700.
Now I know this happens a lot of people. You take your car in and end up spending way more than you expect. Not everyone knows what goes on inside of their cars, and a lot of times the wool gets pulled over peoples eyes. Yeah not so much with us since my husband want to and completed trade school to be a mechanic. He would have done it himself, but he no longer works in that field, and didn’t have the proper tools.
Anyway, they called us 3 times while they were fixing our car. Each time inflating the price. Then charging an extra $ 98 for A RUSTY SCREW that they broke because they weren’t being careful! We ended up just paying them because we didn’t want them to have our car another second!
Oh. The reason we first went there was because of the shocks. A couple weeks later it was this. And after they «fixed» that? The other side squeaks. And what else? My car was only 3 years old at the time. It shouldn’t have all these problems.
Shady.