LA Fitness

I don’t have any big issues with this gym. I haven’t had any problems with billing or pushy sales people. The receptionists almost always greet me with a smile on their face which i appreciate. It’s never overcrowded. The locker rooms are pretty clean. My only issues are #1) I wish that their group class room didn’t have glass windows. I don’t always want the entire cardio floor watching me when i’m taking a zumba class. It can be distracting when you are trying to relax during a yoga class. Also, they do not offer hot yoga. #2) Most of the gym is carpeted which i feel like is unsanitary. This gym often smells bad. YES, i know it’s a gym and there are always people sweating but i feel like it always has this particular bad smell and i feel like the staff could be better about cleaning here.

I would give this place 0
Stars if I could. This place is so dirty! Every day I do not see a single worker coming around! The same gym wipes have been there for over a week! The only reason why I have this membership is because it’s in my backyard. I will be putting my notice in and going to another gym and I could care a less if it’s a longer commute! This place is disgusting!

Okay, why does this place close at 8 PM Saturday and Sunday? If they were listening to their guests, they would realize that there are many people still working out at 8 PM and not ready to leave. This place should be open till 10 pm or midnight seven days a week. Also, the machines are filthy and not well-​maintained.

Much better then the other LA Fitnesses in the area. The manager runs a pretty good company. They are all overpriced for what you get but this club does the best they can. I would recommend them over the one at the end of Telegraph in Southfield, which is horrible.

Very clean
Lots of classes
Very active
People very friendly and helpful!
Love the yoga class and great instructor Karen!!!

Well I had a gym membership for about 15 minutes. Dropped my 8 month old son off at the kids club, then my husband and I went upstairs to run for about 10 minutes. Came back downstairs, checked on my son and the girl working is just sitting there on her phone while he’s screaming on the floor. Like face blotchy, snot all over, screaming. She’s like, «Oh, I tried calling for you guys but the intercom is broken…» Ok, so you were just going to let him cry it out? What’s the plan here? Long story short, membership is cancelled. Don’t say that you have facilities to take care of 6mo+ kids if you aren’t going to actually take care of them. My husband went in to cancel my membership while i consoled my kid in the car and even the guy who activated my membership said that when we dropped off my son, it seemed like the staff couldn’t care less.

They have some great classes. Boot camp and body works target all of your body. It includes free weights as well as cardio. It’s never too busy if you’re more of a treadmill/​elliptical person.

I’ve been a member if this gym since it opened several years back and my experience has been great. The gym is clean and has everything that I need to get a good workout in! There are free classes that you can walk in to which is great when I’m looking for an extra burn. It is definitely a great value and highly recommended!

Club equipment and facilities are not well maintained. Bathrooms and dressing areas generally are not clean or well stocked. Shower areas are always filthy with body hair, used bandages and soap scum on floors and walls.

Absolute worst club ever. Poor service, impossible to cancel your service once you sign up.

This is why I don’t like cooperate facilities! Went her to look at the gym, after having to make an appointment. «Rick» in sales is super pushy and sales are laid on thick here. Unless you plan to sign up that day be prepared to have the staff turn rude and harass you for not signing up. Saying things like «what do yo need to try, its a gym» and «you came here, what do you need to think about» when you want a day or few day pass to trial the gym. I like to feel comfortable when I work out, here that is not possible! Plus be prepaid to fill out paperwork on your lifestyle and eating habits. I visited this location in November 2012, left & went straight to WOW Fitness just down the road and work out there 5 – 7 days a week happily :)

I went in to talk to someone about signing up and seeing what they have to offer. The guy gave me three prices and said they are the only payment options, which I didnt agree with but ok I guess. Then I asked about the child care and its not available all day on the weekends… well that wouldnt help me if they close it early and I cant make it in until later. I also asked if I could bring my son one day to make sure he likes it and feels comfortable enough to stay while I work out and they said they could «sneak» a day pass but really didnt want to do it. Im not sure what the big deal was when I am not leaving the building and it is an expensive contract. In the end I didnt sign up and I have not been contacted to find out why or give me an encentive, which I thought would happen since they work on commision.

I’m just getting started with this gym, but my introductory experience was awful.
I’m absolutely positive that we discussed availability of towels during the sales pitch. «Yeah, no problem,» I was assured. But then sure enough I showed for my first work-​out after telling my gf that we’ll be covered with towels and there are of course none to be found. So, we of course couldn’t get cleaned up at the club which is PACKED any way!
Seriously, LAFitness charge me the extra $ 2−5/month that it costs to cover your costs and make it a positive experience. Clubs that don’t provide towels are by that one main measure just crappy. But at a minimum, don’t lie about this fact during the sales pitch. The sales guy tried to defend himself by saying that LA Fitness has towels in Royal Oak. Of course, who cares if a club has towels at some other facility. That doesn’t help me! In his defense, I think it was just a miscommunication.
One other thing that shocks me is that they don’t have group power (aerobic weights) classes. Isn’t that a standard thing at larger clubs?
So, we’ll see how this experience will play out, but after reading the other reports here, I’m already suspicious that they’re going to be difficult to cancel my account with.
I’ll report back in a few months.

Came here on Saturday and enjoyed working out. I used to belong to the one in Royal Oak but second time at this location. I usually work out at the JCC but i met a friend. There are so many machines you don’t have to wait very long if someone is using a machine that you want to use next. One thing i don’t like is that the treadmills don’t have tvs attached so you can watch and listen to your own tv channel while you walk or run. You have to watch the t.v. hanging on wall and dial into the station. Also, i love hitting the speed bag and NO speed bag! The club is clean and the staff is accommodating. LA Fitness has everything a gym needs to help with a good work out except doing it for you.

Donna (Zumba @ 9:45 am) is a beast! Loved it!!! The club looked clean, the people I encountered were friendly and the on-​site daycare was in full swing. This may become my regular location.

Have you been feeling like management at your current gym is too accommodating and always in a good mood? Tired of contracts that expire when they’re supposed to and don’t charge you for a month extra? Feeling lonely and missing out on 20 calls a day from LA fitness requesting the exact same membership info? Have I got great news for you!
But seriously, this gym is fine, the management awful. The manager’s mood is about the same as John Cusack in High Fidelity after getting dumped by his 20^th girlfriend, except with more condescension. The staff is not on top of things, told me they cancelled my membership, then kept charging me for extra weeks making threats on my credit. Sign up at a different location until this gets a complete management overhaul.
P.S: LA Fitness can easily cancel your membership by phone or online, they have a cancel button right there. But their policy is to always refuse this. Instead, if you’re out of town you have to write and mail them a letter. They know sending a letter is much less convenient for you, so it will take longer than a phone call and they can keep charging fees in the meantime. Now that’s customer appreciation!

Contrary to the other review here, I have had no issues whatsoever. I received a good rate, an excellent assessment with their trainer, and the classes are great! I never have billing issues at all. I really enjoy the spin classes and the weekday hours. It’s clean, and in general a great atmosphere.

Don’t be fooled by the nicely equipped surroundings. My experience with LA Fitness was wall-​to-​wall misery from practically the day I joined until the day I terminated my membership.
I should have known that something was up when the manager showed me all the different options for the sign-​up fee and then began pressuring me into accepting a combined sign up fee/​monthly rate combo that he assured was good for me. I quickly did the math and realized that it wasn’t a good rate at all, and from there the bargaining commenced. I got the rate I wanted, but it was a hassle to get it. Why not just charge a flat rate and be done with it? In retrospect I realized that this company tries to front-​load their profit on the assumption that you won’t last long enough to benefit from lower monthly dues.
I then signed up for a «fitness assessment» which turned into a high-​pressure tactic to get me to sign up for personal fitness sessions. I decided I needed some help, and this was where I made my big mistake. I had trouble making my appointments through their website, had trouble getting a trainer during a time I was available, and showed up for two appointments which had either been canceled or mis-​scheduled. I had to raise a stink to get any compensation in the way of a complimentary session. When I finally did get some personal training I found only one guy who was any good. In one session I injured my wrist even though I told the trainer that I thought the weight load was too heavy, another trainer barely paid attention to me because there were too many pretty girls to look at, and yet another kept calling me «sweetie» even though I’m old enough to be his mother. And the other curious thing is that even though there appeared to be female trainers none of them ever seemed available and I never saw them working with clients. Were they merely eye candy?
There were also problems with overbilling and processing payments, which always seemed to be mysteriously in the company’s favor and it was hell to get anyone on the phone to get my complaints resolved. The last straw was when I had a billing dispute and the branch manager declined to give me his name. When I called their corporate office to complain I was talked over, condescended to, and finally hung up on. At that point I decided that I could no longer trust LA Fitness with my financial information and had my bank change my debit card account number so that they could no longer continue pulling money from my bank account. Despite the fact that I have terminated my membership I am still receiving phone calls demanding payment for services never received.
I am now using another gym and I’m quite happy with the facilities and no-​hassle, low-​pressure approach. The expensive and aggravating lesson I learned from this experience is to beware of using any health club which makes up rates as they go along and uses high-​pressure sales tactics to get the customer into contractual agreements. There are too many other good gyms around that just charge month-​to-​month fees, so who needs the aggravation of LA Fitness?