Mens Wearhouse

I want so badly to write an in depth review of my experiences with this store, but it would only infuriate me all over again.
The cliffs notes version is that every employee I dealt with at this location took EVERY opportunity to screw up my experience and even the most menial tasks. Originally when entering the store I was ignored for half an hour and once I finally got one of the employees to stop talking to each other and help me, they took twice as long as promised up front, continually missed deadline they set, lied about orders and alterations, charged all of my groomsmen different prices for the same article of clothing, passed the buck, and were just generally completely incompetent.
My advice to anyone reading this review and thinking «how bad can they be?» Is RUN. They are THAT BAD.
Seriously the worst retail experience of my adult life!

I shop here for all my formal clothing and never had a problem. I’m always greeted at the door with someone to help me, and this past week on black Friday I got some really good deals from Hakim. While you could get similar stuff from kohl’s or Belk, you won’t get the attention like you do here.

There are far too many things wrong with this store. Where do I begin?
I’d give zero stars for this particular location, but 1. you can’t give 0 stars on Unilocal,and 2. we did actually have a good experience renting our wedding tuxes with one of the managers Homer (who is the only competent employee here, so I give a star to Homer. And well, we didn’t actually pick up the wedding tuxes at this location, just placed the order, but I’m pretty sure if we did get them from here something would’ve gone wrong.) but everything else we have tried to do at this store was a complete fail.
My husband ordered a couple suits and two pairs of pants to get alterations done. They completely wonked up the alterations and made the suit look like a baggy potato sack. We actually did extensive research on how men’s suits should fit and the finished product didn’t turn out to look anything like the books.
Not only were the alterations terrible but they weren’t completed on time. Something about the pants not being shipped on time, but they were smart on their part and gave us a phone call to tell us it wasn’t ready when they said it would be.
After the messed up all the alterations my husband went back for a second fitting to have them fix the problem. The first suit was completed in a timely manner and turned out exactly how he wanted it to be. They told him to come back the next Saturday and the other suit and two pairs of pants would be done by then.
This is where things get screwy. The second suit’s alterations were completely off, and it seemed like no one had touched them. Pair of pants #1 were even longer and baggier than the pants on the suit, like they definitely were not touched or tailored whatsoever. They were too long by a good 4 – 5 inches and too baggy in the waist. ON TOP OF ALL THIS PAIR OF PANTS #2 WAS NOT DONE AND NO ONE HAD CALLED OR INFORMED US THEY WERE NOT READY. They said the tailor had left for the day. SO WE HAD DRIVEN AN HOUR TO GO TO THIS STORE TO PICK UP NOTHING BECAUSE ALL THE ALTERATIONS WERE WRONG AND THE ORDER WASN’T EVEN COMPLETED.
It is very very very clear that some managers in here are not doing their jobs correctly. I came here on a Saturday night — the store was a mess. There were ties and handkerchiefs not hung up, hangers not spaced evenly apart, the phone was ringing of the hook and no one was picking it up, and all the employees were either watching TV and I believe the manager was outside on his cell phone. It is clear that the tailors, or at least one of them doesn’t have a brain and is completely incompetent. I understand that these people are most likely overworked or underpaid but it is such a disappointment to receive poor customer service in our economy because there are plenty of people who are more intelligent and harder working that can’t find jobs because schmucks like the people at Men’s Wearhouse are getting paid to watch TV, talk on their cell phones, and leave work before getting their jobs done.
This store is a joke and it is pathetic. We will never ever be back again.
*UPDATE*
We came back the third time to pick up suits again. They were supposed to be done may 14 and we went back on like June 7. No one called us to say they were do e or not done. Only one jacket was altered and the pants still had white chalk marks and had not been touched!!! $ o.m.g

So it’s after Christmas and what should all the retail stores be expecting? Returns of course! So my husband received several nice sweaters and shoes from his family from Men’s Wearhouse. None of them were really his style and he wanted to go back and exchange them. Well he popped into the store on 280 and received the most rude customer service experience ever. After looking through the store, he realized there wasn’t really anything he liked so he’d just get store credit and come back when new merchandise came in. The Manager on duty, had the nerve to ask isn’t he always in the store returning items! He also was giving him such a hard time with the return because he didn’t have the gift receipt! My bf doesn’t even shop in that location and is not in the habit of making returns! His family spent a lot of $$ in that store and it’s not like he got cash back, he’s getting store credit with the intention of making purchases in the future! 280 store just lost some business, I understand some people abuse the system but don’t take it out on all your customers!