Jos. A. Bank

This is not a reflection on the company as I enjoy the brand. But this location, has literally the worst service I’ve ever dealt with. I was downright insulted. Not only was the service from the two very grey, very old men that reeked of cigarette smoke just plain awful and unfriendly, it was at times insulting. Not only did it take them 15 mins each time to find my wedding suit by my name, the grooms name, but when the bride’s last name momentarily slipped my mind, I got the (rude tone) «boy i’ll tell ya you kids these days just don’t respect anyone, how can you not know the brides last name» «I think its just pitiful of you to not know» … I’m sorry you old POS. I went to work today at my real job, where I probably earn more than triple what you do (because this is clearly your retirement fall back plan because you were unable to succeed in the most successful economy in US history while you ruined ours today) and at this job I have to remember 100’s of names daily. Congrats on employing rude, pathetic, tobacco reeking old men that insult your customers.

DO NOT use them for your wedding. Or anything else for that matter. I have been there 6 or 7 times just to get our wedding order straightened out and they have yet to figure things out. Every time a groomsmen goes to order a suit, despite my multiple trips and calls to the store, repeated conversations with the manager, choosing and re-​choosing the suit, and filling out paperwork, the salesmen are never able to find our wedding or the correct suit in the system. I am appalled at the customer service and flat out idiocy at this place. This has been THE MOST frustrating part of planning my wedding, and I’m just praying that the groomsmen all get a suit in the end. I will never set foot in this place again after my wedding.

I felt bad that I popped in here and only spent $ 9. There were five guys waiting for a customer and I bought a small box of collar tabs (the little doodads you slide into the collar of a dress shirt to keep it straight) and got a second one as a BOGO deal.
What I did see was a well stocked shop with suits and shirts and ties that go on for miles and miles.
The guy who rang me up thanked me for my business, waved aside my apology for the small purchase and then shoot my hand. Gosh, now I feel even worse that I’m not buying a bunch of stuff.

They measured me on August 8, and in mid-​September I went to pick up my rented tux, to find it to be grossly too small. The wedding I was in was two days later, so there was no time to do anything about it. It was humiliating. Never going back to this place. Men’s Warehouse is vastly superior and better priced.

I don’t generally like dressing up, but when I do, I like my clothes to fit well, and I’ve had good experiences with the suits at Joseph A Bank. Kevin, the manager at this location, is quick to assist and did my most recent fitting very efficiently, and I’ve been pleased with the result.