Jaguar Birmingham

Took my XK in for a scheduled service. The service advisor (John) conducted a very knowledgable and thorough review of my vehicle history and service requirements.
The work was performed quickly and done well.
Before leaving John reviewed the work performed and the results of the included inspection. Overall an excellent experience.

I took my xj8 in to have the sound system fixed & they agreed that the stereo & cd works. Said they needed to replace a module. Then days later told me that the cd changer sent a surge that knocked out amp & speakers. I said fine what will it cost to take out the cd changer (have to do a loop) so it wouldn’t happen again & replace the rest of the system. Jaguar (dawn) came back with 2700+ I said ok do it. Then Dawn (on voice mail time & date stamped) told me other things that needed immediate attention. About the 3^rd item Dawn said all my boots underneath are all busted & tie rods need replaced. I said stop there, My tie rods & sway bars was replaced brand new 2 weeks ago by Harvinson in Argo. All NEW!!! I told dawn not to do ANYTHING mechanically JUST fix stereo I no longer trust your mechanic!!! 10 days they kept my car & then called to tell me it was ready. When I was about to sign bill they told me some speakers still didn’t work. I was very upset & let him know I was paying the bill to get my car back ONLY & they would here from me. Come to find out SIX speakers STILL didn’t work!!! Took it to a actual pro & was informed that the cd changer couldn’t possible send a surge to take out amp & speakers as they have it wrote up on invoice. Now remember I had my cd changer removed because I was told it created the problem. All we believe was done was the module replaced. They didn’t replace the amp (would not produce old one) & for sure didn’t replace the speakers. A 2700.00 $ rip off!!! I have found a local business Automotive Concepts that seem honest & can do the job BUT here I go paying for a job to be done a 2^nd time & having to give up my car again after the holidays. Please also read on Google about my 1^st visit with them. BAD COMPANY, BAD PEOPLE!!! We are all willing to pay EXTRA to have certified people in every aspect of the job doing the work. So why rip people off??? Do what you say you will do & do it correct.
Sorry So Long Folks
Lamar Starling