Hertz Rent A Car

I’m slightly surprised at the service given to me when I came to this place. So, I showed up indicating I had a reservation for a vehicle. The lady looking up at me with a surprised look and said: «you have a reservation?». My response naturally was: «yes». As I proceeded to pull out my reservation I was, say stopped me and indicated she could pull it up. As she searched for the vehicle information in the system she noted that she couldn’t believe the system let me put in an order. Now a bit confused, she proceeded to ask for my license and credit card. No questions were asked as she walked out. I’m guessing she went to get the vehicle. As the vehicle arrived, I wanted to do a quick inspection. The lady again noted that she had already reviewed the vehicle, and this was not necessary. As I have been burned in the past, I disagreed with her. Once I signed, she just walked away. I’m not very happy with this location.

Can’t say enough about this location! It’s small and very reasonably priced compared to the other places in the area. They have decent hours too and will pick you up and drop you off in the downtown Birmingham area. Very friendly! Will use them again in the future.

Do not use!!! The driver was an hour late to pick me up. Very unprofessional and unfriendly.