By reading the reviews and experiencing it myself, I think the impersonal service boils down to one employee. She just happens to man the cash register. Which may just be a bad spot for her. There was a barista there who I think must be the manager or owner – almost – that’s how well she thought of her job – and I think by her attitude and actions I witnessed – she should be at the register. Win every time. I hate to pin point one person as a source of trouble for a place, but when I read the description of the worker described, I knew who it was exactly. I’m not saying fire her, by any means, she may just need some remediation. Very clean atmosphere, efficient, and great seating.
Steve M.
Classificação do local: 2 Laurel, MT
The barista was sweeping the floor when I walked in. She rolled her eyes, turned, and slumped her shoulders as she walked to the counter. She spoke very quietly and didn’t make any attempt to be friendly. People have bad days, but this isn’t the first time the baristas haven’t been friendly to me. Otherwise the atmosphere of the store is great. It is a good place to study, work, or chat with friends. If the service improves, I would re-rate at 5 stars.
Desiree C.
Classificação do local: 2 Billings, MT
I’m not sure why but this staff just doesn’t treat customers the way I am used to being treated by a Starbucks employee. No greeting, no polite conversation and very slow service for the walk in crowd.
