Lovable Pets

Popped in from out of town. Delighted to see such high quality products and a crew of tue most talented Standard Poodle grooming Ive ever seen all on one place! This is the Standard Poodle Dream Team!

I arrived to pick up my Australian Shepard from her bath and brush appointment which was made a month in advance due to Lovable Pets being booked out. Note that my buddy has had several previous appointments, generally on Sunday mornings with a lone wonderfully friendly groomer who has always been wonderfully professional and pleasant. Unfortunately this reference is regarding a Tuesday afternoon.
As I approached the grooming arena I could hear my dog howling from behind the one way mirror that separates the public’s view from what appears to be a collection of humane society crates and the bath area. Interestingly, there were several other dogs free in the open grooming area and in the 9 years I’ve been blessed to share my dog’s companionship I’ve never noticed any issues with her not getting along with other dogs. I couldn’t help but wonder why my best buddy wasn’t hanging with the crowd? Muffling my dog’s howls was the loud sound of what could have been an industrial compressor, which might have been the reason the employee who brought my dog out from behind the mirror was wearing industrial ear protection… or maybe it was the howls from a buddy held prisoner in a 2×2 cage? My dog was trembling when she saw me, which is generally not a good sign. When I inquired about my best friend’s behavior the disinterested groomer who gladly swiped my credit card said she was wonderful.
Unfortunately, I’ve spent a lot of money at Lovable Pets regarding bones, toys, grooming, and such. It’s important to support small business, however I cannot and will not go back after the indifference and apathy I experienced. Word of mouth is a powerful concept and I certainly hope some changes are made with regards to the grooming of best friends. Why should a customer experience such service after making an appointment well in advance and with such indifference? I will look elsewhere for grooming services and will certainly make my unpleasant experience known to others. Lovable Pets should reflect on what makes the business.

Love this place for do-​it-​yourself dog washes! Ramp to get the dogs into the bath. Shampoo, towels, brushes, nail clippers, towels: all supplies necessary for a well groomed pooch. Staff is incredibly friendly. Definitely worth $ 15 to keep my bathtub free from dog hair and grime.

Love the options Lovable Pets has for my dogs. They have a good selection of high quality food and some fun toys. I will be using their grooming soon and hope I can add a great review about that!

Lovable Pets Bakery & Boutique is a wonderful, local business that has a grooming service I consider the best in Billings. My elderly cat, Puck, is handled by Jessica and she consistently does such an outstanding, gentle job of shampooing and grooming my cat that I would recommend any pet owner to first check out Lovable Pets.