Jo-Ann Fabrics and Crafts

So craft of choice is scrapbooking so this review is based on the scrapbooking selection. It’s pretty lame its’s basically the end of the aisle they got some albums done paper and some stickers. Not a big selection at all. I came here because it’s the closest craft store to my work… honestly couldn’t see my self going to this store again. I gave if 2 stars because they happened to have s book of disney princess scrapbooking paper in 12×12. My daughter just had her 4^th bday party and it was disney princess theme do that was pretty exciting!!!

It seems like the motto at this store is «if we never smile and use as few words as possible, these customers will go away and leave us alone!» I had a long ride to the store and needed to use the bathroom. Both bathroom doors were locked so luckily I figured out that there was must be a key to get in. A sign to that effect would have been helpful but clearly this store is NOT interested in customer service! I walked back through the store, and asked the cashier if there was a key to the bathroom. She said «yes.» Then she continued processing the person in front of me. I asked if I could have the key and she said she had to open the bathroom door herself and could not leave her station in the middle of a transaction. At this point I was starting to get desperate. I asked if anyone else in the store could let me into the bathroom. She said that if I could find someone else they could unlock the door. I saw another woman who turns out to have been the store manager. When I asked her if she could let me into the bathroom, she told me coldly that I was standing in an employee area before answering my question. She had a puss on her face the entire time I was in the store. If you want a pleasurable shopping experience steer clear of this store. The only person who was nice and helpful was one woman who cut some of my fabric. She was pleasant and smiled and even chatted a little. I think she should get a job somewhere else where she might be appreciated by the management!

Listen, as a big, bad red blooded American male, this store scares the crap out of me. I agreed to go to grab some fabric so my lovely wife could make some last minute Halloween adjustments to our 4 year old twins Hulk and Batman costumes.
So there I was, a deer in headlights when Kate approached me and asked me what I needed. Long story short, she brought me to the right section, assessed what/​how much fabric (I cringe typying the word fabric) and I was out the door in less than ten minutes. Also, I witnessed Kate handle another customer issue calmly and effectively in less than a minute, completley resolving the coupon issue.
Bottom line is if Undercover Boss sent their CEO out to this store and followed Kate around she would be a Junior VP in less than a year.
While its safe to say I won’t be back anytime soon, I feel I can go to sleep tonight without any PTSD symptoms from my trip to JAF.

I like how his store is so close to my apartment. I get my craft items here, but find the prices to be slightly higher than Michaels stores. This store has a lot for he basic craft supplies, yarn, and fabric. The staff is pleasant, although it seems they are understaffed more often than not. I am
In and out of this store frequently and can usually find what I need! They have recently rearranged the store and it feels more open and clean. I’m a bit confused as to why they have implemented a number system (like the one at grocery deli’s) as I have never seen it being used, not have it seen a long line of people awaiting fabric at the cutting station, but other than that, a normal craft store!

OMG I love this place. I just did a review for the one in Burlington, but what a difference here of convenience. There was another customer at cutting table being waited on. Kate saw my sister & I waiting to get material cut as well. She let us know she would be right there and was .Very pleasant and responsive to my chatter. We also got to pay for the item at cutting table as well. And I should mention material was half price.

Why their website says there are «11» of a particular item in stock and the store employees can’t track down one is beyond me. Because I needed my item by Sunday, and it was a Friday and I wouldn’t have a chance to get back to the store to not find the item yet again, I had to buy something a) more expensive (3x) and b) only half of what the set I wanted contained. oh well.
Also, I looked around for 15 minutes for Dimensions needle punch kits and found none… not even other brands.