Enterprise Rent-A-Car

I reserved and was confirmed for 2 cars at Enterprise at the Northwoods Hotel Big Bear. I went to pick them up and was told there were no cars. The office opens at 9 AM but no one showed up until 9:07. By that time there was a line and people were complaining about waiting. From the group others said it was normal for the person to be late. I guess they have meeting down the hill prior so they open whenever they get there and are ready. So don’t rely on their posted hours.
While waiting, a man said he reserved a car for the prior day a month before and when arriving they did not have a car. The person working told him that day he would call later and have a car. Instead, no call and the car was given to someone else. Others had rented in the past but had to wait for the late employee to arrive and almost missed other appointments.
My case, was 2 cars reserved on the Enterprise site. I called the day prior to make sure all was set but had to leave a message (no one answers the phone) and no return call from 2 messages. Arriving, I was told I was called the night before that there would be no cars. Guess that was good enough for them. I did not receive the calls, The number on the reservation I gave was not called but some other number they found from a prior reservation. That and not returning the prior days calls left me unprepared to deal with their poor business practices and being late even made it worse. I would gone to Hertz if I only knew Enterprise was such a mess. A person behind me was returning a car, so I ask if I could get that car. I was told «that is not how it works.» Since the car rental desk is in the Northwoods Hotel, I went to mention it to them. No manager and no one returned my phone message either. So don’t think the nice hotel adds anything with their dysfunctional car rental desk. They take no responsibility for the car desk. No my business. So it is Enterprise «the maybe rnet a car agency,» not a real business.
My note is long but while waiting for the late employee, I learned everyone their was not getting cars on time or as promised. So simply don’t go there to rent a car and don’t expect them to honor a reservation and don’t expect help from the hotel either. As the hotel managers phone message says in summary, «leave a detailed message and I will call you at ‘MY’ earliest convenience.». Then the message immediately says he is not taking messages. Go elsewhere is my suggestion.