DIY Home Center

I purchased a bunch of stuff for a project including some lumber and other items. They wrote the order up for me in the lumber area on a sales slip and sent me to the cashier in the front of the store to pay. She added everything up and I paid. When I returned to the lumber area to load up, John (in lumber) checked my receipt and discovered I had been charged $ 97.16 for 4 brackets that actually cost only $ 1.48 total. If John hadn’t checked my receipt and discovered the cashiers error, I don’t know when, if ever, I would have figured out what happened.
These people are courteous, knowledgeable and thorough. And, especially, thank you John.

They always have everything I need even being as small as they are. They are always helpful and friendly.

‘Nick’ saved the day. Needed sterno fuel. Spoke to 5 staffers. 4 of the 5 had no idea what Sterno fuel is — and that includes the store manager. I asked ‘Nick’ and he went scurrying off while I was mystified at the staff’s lack of knowledge about Sterno and the store stock. All of a sudden ‘Nick’ came running down the aisle with a package of Sterno in hand. Even showed me where it is clearly stocked on the shelves. ‘Nick’ deserves a raise — and please make him store manager. Rest of the people — please go fishing.

Excellent service. Stuart, two other gentlemen offered help. My favorite go to store. Also Rebecca was very nice. Thank you.

So far, they’ve had everything I’ve needed and at prices comparable to down the hill. The wait can be a little long sometimes, but they are always pretty quick to pull up more staff to ring up customers. Super friendly staff as well

Great place with friendly staff. Yes, it not a 20,000 sq ft Home Depot but it saves a trip down the hill and $ 30 in fuel for simple repair items and it is a well stocked with people you can locate to help you find items. I was surprised that they were price competitive on garbage disposers compared to Home Depot and Lowe’s. We are locals and give this place a thumbs up!

This place is a hit and miss most of the time, we go in when a manager is on duty and it is great helpful etc., we go in on a less busy time and it is horrible no one asking if they can help. Young women and older women at cashier are horrible, no customer service, rude, etc. We will do the rest of our home improvement shopping off the hill. Wonder what DIY will become when it goes out of business.

The proof in a good retailer is not have a good selection of quality products, it is how you handle issues, and to what extent to will go to make your customers feel confident in the money they spend with you. We are rehabbing a cabin in Big Bear and had done all our shopping at DIY thinking they were the only game in town. We purchased Valspar Paint and selected a Valspar color. It was a grey color and from the dot on top of the can I assumed to be the color we selected. (that was my first mistake). We hired a painter, and provided the paint purchased @ DIY. The color looked lighter than selected, but we were second guessing ourselves, and thinking that paint dries darker… Well, we brought the paint can back and compared the color mixed to the color selected. It was completely wrong. We were sick because now we had to hire the painter again. So I asked for «credit» so that they could re-​mix the paint to the proper color. I did not ask for a refund, simply to credit the cost so that they could get the color correct. It was totally obvious and clear to see the color we ordered was wrong. That was never challenged. Instead the clerk said since we used the paint (the can was nearly empty) that they would not exchange. She then called up 2 managers, and proceeded to demean, embarrass and treat my husband and I like complete idiots for trying to return paint that was used. They made a huge scene clear and apparent to all other customers around. I was mortified and could not get out of there quick enough. We left with our tail between our legs. None of the staff stopped to consider the consequences for us financially for having trusted them to mix the paint properly, or to show a small amount of grace. We now had to buy replacement paint and repaint the cabin. I have always purchased paint from Lowes or Home Depot. I have never had a problem but do know that if they mix the paint wrong, they will replace with no questions asked. It was not the money. It was the inexcusable rudeness. We from that day forward have shopped exclusively at The Butcher Block. They are 3 minutes away and are FANTASTIC! WE have spent over $ 6,000 in the past month with them and it makes me happy to see those dollars go to a retailer that is such a pleasure to work with and genuinely seems to appreciate their customers.

They don’t have everything lowes or Home Depot has, but they quite a but of stuff. Gerald is the best worker there, very knowledgable and friendly.

I wish they had scoops of Ice Cream here.

This place is my favorite shop in Big Bear, they’ve got almost everything you need and pretty good prices.

I like this store. Better than a home depot, it’s easy to get around and everyone is friendly. I can find pretty much every common thing I’d need to do any simple home repair. The prices are reasonable. They often run specials and have a senior discount for folks like my parents. A nice store to have in big bear. They even have some housewares.

A mini-​Home Depot for Big Bear. Very friendly and helpful staff, large store and low prices compared to the smaller local places. The selection is also much larger.

Well, 5 stars for «as good as it gets» for BBL standards anyway taking into consideration «Mountain time’ and ‘Mountain attitude’ and all. We were last there a few times between JUL28 and AUG02.
Big space with darned near a little bit of everything a home or cabin owner could want to furnish, build, maintain and repair their own. Lots of room, nice and clean compared to the Home Depot and Lowe’s down the hill. HD and L’s are a bit cheaper on the usual items, but they don’t carry other items DIY has, and vice-​a-​versa. To save me a trip down the hill for something I need now… screw it, I’m going into DIY and spending the extra 5%.
I find the people a lot more friendlier to deal with at DIY compared to the two other «home improvement /​hardware» stores also on Big Bear Boulevard… Riffenberg Lumber and Butcher Block. DIY is smack dab in-​between the two others and much more convenient for us. It’s nice hitting the hardware store up for necessities and then doing you shopping at Von’s across the parking lot… the very LARGE parking lot at that. You can pull into here with a boat or travel trailer with no problem. Tough to do at Riffenberg, impossible at Butcher Block.
Overall selection is good. We needed a spark plug wrench and fresh plug for my chain saw. Couldn’t remove the plug to determine the type, so I bought the wrench and three types of the same size I thought would work at DIY. Next day I returned the two plugs I did not need. Smiles all around as they gave me full cash for the return, originally a CC charge, in 2 minutes. I have tried to return unused /​unopened return items before to the other two like stores in town and was subject to such scrutiny, it was better to perhaps not get the $ 11 back and forgo the 20 minutes it took to process the request… AND the %15 restocking fee.
For overall prices, it’s on par with everyone else in BB that sell similar items. I perhaps think that Butcher’s Block is a bit pricier. I think the small appliance selection at DIY is pretty reasonable for the quality offered and price. So much so I returned the next day after returning the spark plugs and spent another $ 155 on replacement or upgraded items we needed. if I was to do the same in Kmart, I would not of had a decent selection of better quality items to choose from. I didn’t want cheap, I wanted better than cheap. I found it at DIY.
I talked to the manager about ordering some items he did not normally stock. He said give him a call with the color and sizes and he would let me know in about an hour if he can get them, how much and when then would be delivered. That’s nice service… that’s nice service I haven’t experienced at the other like stores in Big Bear. Their answer is always, «Nope, we don’t carry that… try store X. They might have it».
They have a small nursery and lumber yard outside. The even have a decent selection of plumbing repars items that would fit most needs for a drippping faucet, leaking toilet valve or replacement fixtures.
Staff knowlege was good, they answered my «test» questions correctly (I am a former contractor).
I see no reason not to shop and supply my needs at DIY.

This place just opened up in the Interlaken shopping center right next to Vons. The location is great, it’s huge and there is tons of parking. It’s just what Big Bear needed!
Although it might not have as much as Home Depot or Lowes (you’ll have to go down the hill for those) it’s much bigger than the other hardware stores in town. Just a few of the things we looked at: patio furniture, indoor and outdoor cooking acessories, cabinetry hardware, automotive accessories, appliances and storage containers.