Bear Valley Spas

When we purchased the spa, we were promised many perks included in price and to be already installed at delivery. Once delivered some of perks left off, and they wanted to charge to install them. I disputed with cc company. Then the girl from accounting states they will not do any warranty work for us. Because I disputed the charge. Will never buy anything from them again and would not recommend anyone else too. Stay away. tried to bait and switch us after purchase.

Great service and very nice staff! Jeremiah and Tammy are great! I’ve read some of the less than stellar reviews and they sound nothing like the experience we’ve had with Bear Valley Spas. Even during the holidays Jeremiah made sure to send someone out to take a look at our spa when we accidentally left the cover off and the spa went below normal temperature due to the cold. Every time I’ve called either Jeremiah or Tammy have helped me out right away and have sent a tech out to us the same day. We’re fairly new to Bear Valley Spas but so far I give them 5 stars… and not to mention we love our spa!!!

I have bought two spas from this place. They give free spa service for three months and then you have to write to the to stop the service or they start charging you. I told them at the time of the purchase of the second spa that I did not want the free cleaning service. The salesman gave me seventy five dollars worth of products because I was not going to use the service. I did not know but they say they started coming out and servicing the spa. I never saw them. Then when the three months were up, they said I never wrote to them to stop the service, even though at the time of the purchase, I told them I did not want the free service. The also tried to bill me for a using a special truck for delivering the spa but fortunately I was there at the time of delivery and there was no special truck. The guys just hauled it off a flatbed truck and dragged in on a tarp. They are now trying to bill be $ 180 for cleaning service that I told them at the time of purchase, that I did not want the free cleaning service. I spent $ 8000 on buying two different spas from them. What a ripoff place.

These folks came to Barstow and replaced our Hot Springs spa cover. The individual that came did an outstanding job. A little over the top on service charge but their work was great. I highly recommend their company.

Jeremiah was a great pleasure to deal with. He was extremely knowledgable on my Rockin New Hot Springs Jet Setter. The Spa was installed by Jason. He was very diligent on making sure the placement and operation was perfect. Also… great pricing!

Jeremiah is one the most informative, non-​pushy, professional salesman I’ve had the pleasure of meeting. He gives deals for some of the most top of the line spas in the inland empire. They carry hot spring and bullfrog. He does his very best to make sure that you leave happy and well informed. Their prices are better than most and they have an amazing show room with almost all of their spas for sale. This company offers services to help up keep your spa on a weekly basis. I’m really pleased with my hot springs jet setter. I love my spa! Thank you Jeremiah!

I bought a spa from Bear Valley Spas and they also maintain my spa. They have a great staff that really care about the work they’re doing. They’re very knowledgable. If I ever have any issues, they’re right on it. Fantastic experience all around. Worth checking out and working with.

I finally had to get rid of them because of spotty service and rate hikes but I am giving them 2 stars instead of 1 because believe it or not they are better than most of the others spa companies in Big Bear and definitely better than the other ones on Big Bear Blvd. Spa Service in Big Bear is just bad if you just moved to Big Bear and trying to look for a new company. There was a time when they had some guy managing the day to day operation when service was really good but then they decided to get some kids doing the work. Hopefully they get back to where they were before and I can rate them as a 5 as I did before

We purchased our Spa from Bear Valley Spas a five years ago, and have used them to maintain it ever since at our rental property. For the installation they were helpful in selecting the best spa for our location, and installed it on time on the scheduled day. They have been very responsive in the spa maintenance, and have kept the water in great condition. Getting an e-​mail outlining the spa conditions at the time of service is very helpful.

Totally unhappy with the service and product I purchased. Bear Valley Spas charged me for month after I finally cancelled the service contract; I cancelled because the service was not being done.
Additionally, the warranty work too over a year and still is not right, now the warranty is over. I gave up after two years of begging for my spa to be taken care of properly.
I typically try to patronize local businesses in Big Bear, but I just can’t with my spa. I now go down the hill for Sundance supplies and chemicals and have someone treat the water.

I would not have bothered to review this company but I was solicited 3 times by email. They ran over and killed my dog Scout in my driveway. I never knew what happened (for 5 weeks) because they had animal control remove his body and they never told me about it. Only after I wondered why they stopped servicing my spa did I find out. The guy came back out and said that he didn’t want to come since he had run over my dog and he felt really bad. The service guy thought that the owner of Bear Valley Spa, who he called right away when it happened, had called me. The owner never said a word.
At least I finally found out what happened. Under no circumstances would I recommend this company.

Great service and friendly people! They are always on time and respond quickly to any concerns. Thank you!

We have had a great experience with Bear Valley Spas, from the purchase to the weekly maintenance. The prices are fair and the staff is knowledgeable.

Some of the past reviews are so bad I wonder why I ever gave them a chance?
I’m glad I did.
Yes there were a few hiccups in getting my new Bullfrog up and running, but anyone who has dealt with construction & installation issues understands not everything will proceed perfectly. This is Big Bear after all.
I indeed had to make a few more calls & in store visits than expected to get everything done to my satisfaction, but I believe they really tried to meet expectations. The spa was delivered on time, and oriented with lounger seat just as I had requested on site. The fill & set-​up was done without me being present, and was ready for my enJoyment as promised.
Jeremiah promised a free support lift for the cover, and after a follow-​up email it was installed by Jason without drama. I believe they are under new management, and have incentives to do better.
The spa itself was delivered & installed as I exactly custom ordered it, and I’ve been very happy with it. Have had no maintenance issues to date with it, other than trying to get the wi-​fi feature figured out. The Buulfrog rep I dealt with telephonically in UT was helpful, but my techie 15 yr-​old son and I still don’t have it quite figured out. Has anyone dealt with a GoPro camera lately? Same concept… the spa (nor GoPro) is as friendly as an Apple product! Is that BVS’s problem? Sort of by association, but when I’m soaking at 103f and enJoying the view of trees & mountains I feel such worries come into perspective…
The bi-​weekly free two-​month initial maintenance service promised has been done regularly, and I’m just now transitioning to actually paying for it. So far I have no complaints.
I would recommend Bear Valley Spas to anyone.

Happened again. Today I received an email of them charging me again! After canceling 5 months ago and them even confirming! This place is so messed up. Calling merchant to make sure they are blacklisted. I called them today. Told me they would fix and call me back. Never got a call back

Very sorry to see the tough reviews. Bear Valley Spa has treated us with gold. Spa is always clean. When I call for special needs they come right out. I highly recommend them.

Seems a waste of time to add another bad review… but these guys are bad. Owner is a liar and accounting will continue to bill you even after canceling service. Probably their company policy to continue billing monthly until you make 4 calls to get it stopped. They figure you’ll get tired.
Problem is we’ve tired other SPA services in Big Bear and none too good.
Timberline Spas were actually worse. No liars, but slow to zero service.
Not sure where to go in Big Bear for this service.
Certainly an opening in the area for a good ethical Spa Dealer.
Come to think of it… most business’ in Big Bear are pretty dirty. Just don’t go to Big Bear Lake and you should be good.

Do not use this company!!! I was quoted a price on a hot springs replacement cover since the last one sold to me only lasted a few months over the warranted free replacement of 3 years. Then the owner (Jay) gets on the phone with me 2 hours after it was supposed to be delivered and tells me he doesn’t think it’s fair that he should lose money on this deal, even tho his employee Jeremiah told me he had gotten approval from him to quote me this price. UNBELIEVABLE how do u stay in business not honoring quotes your employees have made? I will NEVER do this business with them again even if it means paying delivery charges from the Hot Springs store in Moreno Valley.
After reading the reviews below it all makes sense. His unprofessional attitude to me on the phone was not a one time situation. The man needs professional help. I wish I had read the other reviews before even engaging with him.

We purchased a home up here on the mountain that came with a used spa. Called Bear valley spa to inspect the tub and start it up. there were a few parts that needed to be serviced and the repair tech Jason was extremely professional and courteous. He got the spa up and running in a timely manner. The office staff was a pleasure to deal with and we are extremely happy with the quality of our weekly service! after the last snow storm my wife and I were thrilled to see that the spa service man had cleaned off the hot tub cover and shoveled a clear path for us to enjoy our spa! would recommend bear valley spa to everyone!

DO NOT use this company when purchasing a hot tub or getting monthly spa service for your home in Big Bear. Customer Service is horrendous, they flat out lie, the list goes on and on. The owner is unavailable and basically no one really cares about anything after they get your money for the hot tub. A simple analogy would be comparing them to everything BAD about a used car dealer. ALL THEY WANT is your money and after that you are on your own. BUYER BEWARE!