Carroll’s Florist

Very dissatisfied with the service and flowers, expected better after reading reviews. Owner and the staff were also very rude. Would NOT recommend, as there are better options in the area.

On the occasion of the snow blizzard on Ground Hog’s day, Carroll’s Florist went above and beyond to deliver a gorgeous and graceful bouquet of fresh flowers. In fact, the lovely and cheerful woman had to literally climb over three feet of mounting snow to slog through the enormous drifts gathering in front of my door. Frankly, I was in disbelief that the florist had taken the request for flowers to be delivered to me, on my birthday, so so seriously. The owner insisted the flowers be delivered, and in spite of the terrible road and whiteout conditions that day, the woman handed me the exquisite flowers with a big smile and warm wishes of joy from the sender. With all of my family out of town, the flowers and the connection to Carroll’s Florist made my day. A week and a half later with fresh water and care, most of the flowers are still beautiful, now separated into several vases in different rooms. Thanks for the great effort during the snow storm and the beautiful flowers. Much appreciated.

15 years ago first went to Carroll’s Florist. I was born in Beverly back in the 50. The owner I think her name was Pam was very kind to me. I was getting flowers for my wife grave who past away 5 years prior. I have used Carroll’s florist many times sense then. The staff was always pleasent and the flowers were always wonderfull. The owner and staff always made you feel like family.

Owner & staff here at Carroll’s can offer much as far as details concerning this misleading attack on Carroll’s Florist & Gifts… We’ve been advised to reply to a Emily L. (not the client) posted on 02÷27÷14 after numerous harassing & threatening attempts to reverse the $ 506.80 CC charges for someone elses purchase of family funeral design, let’s just say the off color content of the attempts, the invalid issues of complaints go much deeper than this… I mean much deeper… scary! So I’ve been advised to post a review of the review posted here.
I’ll not be the one to express a STORY here… BUT! Will list the noted, and reported facts from the Beverly Police. Along with an outline of discovery regarding the matter.
Much leading up to the sympathy consult will be left unsaid here… But now can piece the interesting & puzzling complaint and demand for a FULL refund AFTER the use and approval of the Casket Blanket & Standing Spray design were displayed, and visually approved & used, as they served the purpose of a 3 hour wake with freshness, and quality design presentation of a «Garden design»
With this said… Not only can, and WILL back these sympathy designs & service… but WILL, and HAVE also gathered many details leading up to, during, and thereafter the refund request.
#1 We have 8 photos that myself, designer, and Police all have on file.
#2 Approval of timely & fresh florals delivered at 9:30 am to Funeral Home
#3 Funeral office Directors verbal followup that the family «was very pleased, & stated that everything looked beautiful. Including the deceased» I have her name.
#4 Funeral director & family approval process during the 1 hour private showing prior to the public wake.
#5 Reported with police. an Eye Witness to the designs freshness, style, and noted details of the casket blanket piece… since this witness also owns a floral shop in town, and had 3 designs he delivered himself to the room… there he took notice, admired, and DESCRIBED the «fresh garden designs» and saw the designer was Carroll’s Florist.
#6 Asked 2 other directors if the family had any issues with the flowers, or if they saw something wilted or past their time? All replied NO!
#7 ALL Funeral Directors noted that if there was INDEED an issue, or a freshness problem they wouldn’t of displayed the pieces for the family to see… they would of called the florist to remedy any issues… Broken flower or something. This wasn’t the case here.
#8 After first screaming call after 8pm evening of wake… I scheduled a head designer to arrive earlier then scheduled to remedy any issues once reviewing the florals at the funeral home. I instructed her to exchange out any floral stems that may of been dehydrated, or broken… That AGAIN wasn’t the case here.
#9 3 of attending staff were reviewed about complaint issue with ONE of the designs. 8:30 that morning, We were on it!
#10 Since we didn’t find flowers to be ill, dehydrated or broken.(just 1 carnation was notably snapped after delivery) Causing some outer fringed petals to dry… We took a photo… other then that. ALL the roses, flowers were blooming as expected without water & refrigeration after 24 hrs.
#11 I spoke with designer, asked her to take photos of the piece in question. she replied.“already done no issue here”…she also took a visual look at the casket piece too! ALL GOOD!
#12 1:00 that day… rude call from another male… not the client who ordered the pieces. demanding a full refund… BUT!!! Now is saying both pieces were ALL DEAD!!! Designer never told him we were there, or had photos and interviewed director for some feedback.
#13 I called this person 2 times, since he demanded attention with the matter… at 3:10 & 4:10 left 2 message’s called me back.
#14 Next day! 10;30 am, He calls… Very demanding. claiming I never called him, that I was a LIAR…“A LIAR, LIAR ARE YOUR PANTS ON FIRE PAMELA??? ARE THEY??”…(That was a «runaround the Rosy» He’ll get that comment… since he kept singing one to me)…“my pants are on FIRE, FIRE, FIRE Ur pants are on fire” Over & over he sang this to me, said I didn’t have photos or proof… after a 30 plus minute… I had lots of designing, phone calls coming in, told him I needed to get off this RIDE…
#15 I consulted a retired Officer client of ours. Since the mans threats concerned me. the Nursery Rhymes continued… I didn’t feel we had balance here. The RPO said I wasn’t over reacting. «Call Police to come down and fill out a report»… a scams is process… aside from pure visual evidence the flowers were just fine & fresh!
#16 Police Officer arrived… report written after he asked questions, reviewed phone calls, times, photos… called the Eye Witness Florist for a report, then noted all my Due Diligence.
#17 The air had the scent of trouble at the start. Learning curve!
#18 Life is forever interesting at best!
#19 Left 2 VM messages for sender of this order. never replied!

I had a rush order and the staff didn’t miss a beat. did a great job, and it’s good to support a locally owned and operated business.
Great Job!