Cabot Resole and Shoe Repair

I brought in a pair of shoes and a pair of boots to be re-​soled. Both Timberlands, great shoes that I loved but we’re no longer wearable. Both pairs came out almost better than new, in durability and aesthetics. He went out of his way to find the perfect soles for my shoes.
Done in just a few days, $ 50 and $ 65 to add another 10 – 15 years to shoes that I love.
Maybe he comes off as a little brusque, but you don’t find many old school cobblers anywhere, and this guy loves his work.

Cabot Report service is very timely and professional. Viktor fixed my old boots very quickly and did a great job, he definably extended their lives for a few more years. Prices are reasonable. I would give him 5 stars!

I am such a fan of Viktors work! He is truly a skilled craftsman. I am always greeted warmly, like family. He is reasonably priced, and it is always a quick turnaround. I highly recommend him to anyone– we are so lucky to have him here in Beverly!!!

Don’t get me wrong: This is America, so you have the right to be gratuitously rude to a customer from the first moment he enters your store, even though he has treated you with nothing but politeness and respect. You have the right to charge high prices; you even have the right to *raise* those high prices well after the customer has left the shoes in your care and it is too late for that customer to take them to anyone else. And of course, you have the right to be grumpy and contemptuous when that customer returns to collect his shoes and pay his bill without complaint, or even comment.
But how on *earth* do you stay in business???

This was the worst customer service experience of my life.
Lowlight: the owner literally getting on his knees and sardonically «begging» for my forgiveness, after i asked him to remove the wrong colored shoe polish, which had dramatically altered the color, he had used on my boots. Furthermore, I had to ask him to please stop shouting at me, noting that i wasn’t raising my voice.
I took two pairs of shoes here to be resoled. One was a pair of timberland chelsea boots, and the other a pair of italian loafers. Pretty much everything that could go wrong, did go wrong. The quality of the work was poor, they changed the color of the boots by using the wrong color polish, the soles they chose for the boots had no tread, the owner was unbelievably rude, and the older man behind the counter can’t speak a single word of English.
I repeat the advice of Charlotte P from her earlier review, do not go here.

The proprietor of this shop is very rude, did a terrible job repairing a shoe, and when I questioned the work became so irate that he actually threw the shoe at me and told me never to come in to his store again… um, OK, I won’t… you probably shouldn’t either!

Do NOT go here. I brought several pairs of shoes, a bag and several belts here. When I went to go pick them up, they had lost one of my belts and were very unapologetic. They did not offer any sort of refund or even seem like they were making an effort to look for the belt. Unfortunately the store where I bought the belt is now out of business so I can’t even replace it. The owner is very disorganized and rude.

They have moved a few blocks down Cabot Street, I am not sure about the new address.
I have had a pair of shoes and a pair of boots fixed by them. The shoes were done fine. The boot work was botched.